Operations Enablement Manager

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity

Wrapbook is hiring an Operations Enablement Manager to support our Payroll and Tax Operations teams. In this role, you will be responsible for creating and driving adoption of internal processes, and ensuring Operations team members are equipped with the resources to work efficiently and effectively. 

A successful candidate will be well versed in payroll operations and eager to work in a high-velocity, high-growth environment.  

What You'll Do

• Partner with the Union Payroll, Payroll Operations and Tax Ops team to deeply understand their day-to-day workflows including how they use the system, their workarounds and pain points

• Create and maintain internal process documentation for Wrapbook’s Payroll and Tax Operations teams  

• Drive adoption and continual optimization of processes to support SLA adherence and scalability

• Partner with Product Marketing and other Enablement team members to ensure service and operational readiness for product launches, including writing/revising SOPs, conducting internal training, etc.

• Lead key initiatives that support operational excellence (ex. standardizing and organizing Standard Operating Procedures, and working with Client Operations leadership to increase employee engagement) 

• Partner with the team leaders to drive the functional onboarding for new team members for these three groups so these new team members know how to do their day-to-day job. 

• Provide feedback to the product team on what system enhancements, new tools and product features would be helpful to improve operations efficiency and accuracy.

What You'll Have

• Excellent verbal and written communication skills

• Excellent organizational skills including time management, goal setting, and attention to detail 

• Sense of ownership and comfort with ambiguity—we are building something new which is an opportunity to contribute but also means we don't have all the answers yet!

• Eagerness to learn and grow

How You'll Measure Success

• SLA adherence, including timely remittance and payroll processing 

• SLO adherence, including timely case and escalation management

• Team engagement, assessed through company-wide engagement surveys

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1500 towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

#LI-Remote