✍🏽 About Writer
Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work.
Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.
📐 About this role
Can you build and teach world-class learning experiences? Do you love a challenge? Are you a professional who balances polish with iterative, fast-paced grit? We want to talk to you!
Writer is looking for a Sr. Learning Experience Designer to empower our partners via interactive, engaging learning experiences, both live and on-demand. For this role, we’re looking for a creative and polished learning experience designer who excels at ideating, developing and delivering learning products.
You’ll play a pivotal role in creating compelling partner certification experiences through formats such as virtual and live instructor-led training, self-paced e-learning, video job aids, assessments, and train-the-trainer programs. Your goal is to accelerate our partners through world-class, scalable education.
🦸🏻♀️What You'll Do
Create learning journeys for partners to up-level their sales and technical skills.
Design and develop written, video, and interactive content for self-service, live and virtual instructor-led, and tailored delivery.
Partner with cross-functional teams to up-level existing education for technical and sales partner personas.
Identify and fill gaps in our learning materials.
Deeply empathize with the challenges our partners face and advocate for new and exciting opportunities to meet their needs through education.
Use research-informed instructional strategies to design content.
Build an assessment and feedback culture that informs decisions with data.
Craft strong relationships across stakeholders.
⭐️What You’ll Need
You’re an accomplished and exacting designer who knows how to own their craft to build meaningful, concise, and effective learning experiences for external audiences.
You have 8+ years experience developing and delivering on-demand, VILT and ILT learning (scripts and self-serve resources as well as designing e-learning solutions using a combination of media, including text, graphics, animation, audio, video, and interactive facilitated content) with specific experience in:
Partner or customer learning in enterprise software
Backwards design
Social and gamified learning
Assessment design
You’re a compelling facilitator with experience in interactive and effective instruction.
You’re comfortable driving learning outcomes for generative AI, with recommended (but not required) experience in AI tooling and solutions.
You’re confident, and can easily build relationships with stakeholders and program managers.
You know your instructional design methodologies and UX design principles, and build polished learning content.
You have experience with common tools for design, authoring, voice-over and video creation.
You’re comfortable with experimentation, iteration and a fast-paced environment.
You prioritize self-awareness, feedback and growth.
You enjoy thinking about how to better organize processes and projects, and leading the way.
You’re naturally curious and love learning new things.
Note
Regular domestic and international travel required.
Work sample or portfolio required for application.
Curious to learn more about who we are and how we operate? Visit us here
🍩 Benefits & perks
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.
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At Writer, we're on the lookout for a talented Senior Learning Experience Designer, Partner Enablement to join our innovative team in Austin. If you have a passion for crafting dynamic learning experiences that empower partners, you could be the perfect fit for us! In this exciting role, you'll leverage your expertise to design and produce engaging educational materials, including virtual and live instructor-led training, as well as self-paced learning modules. Your work will play a crucial role in enhancing our partners' sales and technical skills, ensuring they are equipped with the knowledge needed to succeed. As a creative designer who's comfortable in a fast-paced environment, you will collaborate with cross-functional teams to refine existing materials and identify new opportunities for education delivery. You'll deeply empathize with our partners' challenges and champion their learning journeys, all while using data to inform instructional strategies. If you're ready to make a significant impact by crafting compelling educational experiences in the world of generative AI, we want to hear from you. Join us at Writer, where your knowledge will help shape the future of partner enablement through world-class education!
Writer is the full-stack generative AI platform for enterprises. We empower your entire organization — support, operations, product, sales, HR, marketing, and more.
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