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Marketing Technology Manager - job 1 of 2

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 


At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.


How you’ll make an impact


As a Marketing Technology Manager, you will act as a builder for the Marketing Technology stack that powers our global media buying, conversion rate optimization, and SEO efforts. You will be part of a team responsible for the configuration, delivery and integration of SaaS tools in the tech stack with the goal of driving ROI and delivering hyper-personalized marketing at scale. You will report to the Head of Marketing Technology and partner with Performance Marketing, Regional Marketing, and other stakeholders to build custom solutions to drive improved targeting and visibility into our media performance. The ideal candidate will have rich engineering experience with a strong understanding of marketing technology, data flows, integration with SaaS applications, and the ability to document concepts and workflows, while also being gifted at enabling work inside of the SaaS applications themselves.


What you'll do


● Implement the Xero Marketing tech stack to support the deployment of multi-million $ budgets across all geographies and channels

● Join a team of Marketing Developers working on automation, reporting, and feed and creative instrumentation

● Adapt quickly to new to market tools that support campaign creation, creative optimization, measurement, ABM, and more in partnership with a variety of teams

● Work with engineering and Data & Analytics to deliver easily ingestible data from our third party ad platforms

● Work on standing up a headless CMS and content library, assist with the expansion of our Segment CDP including the use of Persona’s to deliver audiences, journeys, and personalization

● Develop the building blocks of our global data feed infrastructure that powers personalization and targeting across all channels

● Work inside our 3P data targeting infrastructure to power granular targeting across channels in partnership with Sales and Customer Engagement

● Partner with Data Analytics to instrument data-sharing pipelines (CAPI, GCLID upload, etc) and continuously improve the quality of the data we share with third-party platforms to improve bidding

● Build APIs that reach from our affiliate platform into our  data pipelines, powering fraud detection, attribution and more

● Partner with Customer Engagement to build company-wide understanding of the technical capacities we can use to develop user journeys that drive conversions/upsell

● Partner with Sales on building lead-routing systems and appropriately orchestrate lead flows across self-serve and sales-assisted motion


What you'll bring with you


● Expertise in Marketing Technology platforms such as Braze, Marketo, Salesforce Marketing Cloud, Meta Ads, Google Ads (Tag Manager, Analytics), Smartify, SearchAds360, Segment, and/or Hightouch.

● Hands-on coding experience, having contributed to a major company-wide repository.

● Strong technical acumen, with the ability to quickly adapt to new tools and technologies.

● Knowledge of AI/LLMs and their application within Marketing.


Please note:

We will be observing a holiday shutdown period, during which there may be delays in our recruitment process, including responses and updates. We’ll resume full operations in the week commencing 13th January. Thank you for your patience and understanding.


Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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What You Should Know About Marketing Technology Manager, Xero

Xero, a beautiful and intuitive platform dedicated to helping small businesses flourish, is on the lookout for a talented Marketing Technology Manager! As part of our remote team in New Zealand, you’ll have the chance to make a real difference in the lives of small business owners and their advisors. Your primary responsibility will be building and enhancing our Marketing Technology stack—the backbone of our global media buying, SEO efforts, and conversion rate optimization. Working closely with our Performance Marketing and Regional Marketing teams, you’ll implement solutions that drive ROI while delivering hyper-personalized marketing at scale. You’ll bring your engineering expertise coupled with marketing technology know-how to configure and integrate various SaaS tools, ensuring visibility and improved targeting in our media performance. If you're ready to join a passionate group focused on innovation and collaboration, this is your opportunity! At Xero, you will be supported in doing the best work of your life while contributing to our mission of making the world a more beautiful place through small business success. You'll also enjoy generous paid leave, opportunities for career growth, and a balanced work environment that values your wellbeing. Join us at Xero, where your skills in marketing technology will shine!

Frequently Asked Questions (FAQs) for Marketing Technology Manager Role at Xero
What responsibilities does a Marketing Technology Manager at Xero have?

As a Marketing Technology Manager at Xero, your key responsibilities include implementing and enhancing our Marketing technology stack, managing a multi-million dollar budget across various channels, and working with cross-functional teams to build custom solutions. You’ll also collaborate with Performance Marketing and Data Analytics to ensure seamless data integration and advance our marketing capabilities.

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What qualifications are required for the Marketing Technology Manager position at Xero?

Candidates for the Marketing Technology Manager role at Xero should have expertise in major Marketing Technology platforms such as Braze, Marketo, and Salesforce Marketing Cloud. A strong technical background, hands-on coding experience, and the ability to adapt to new tools quickly are essential. Knowledge of AI and its application in marketing is also highly valued.

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How does Xero support the personal wellbeing of its Marketing Technology Manager?

Xero is committed to the wellbeing of its employees, including the Marketing Technology Manager. You can expect generous paid leave, dedicated time off for mental health, and access to our Employee Assistance Program for additional support. Our focus on maintaining a healthy work-life balance ensures that you can do your best work comfortably.

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Can you explain the tech stack the Marketing Technology Manager will manage at Xero?

You'll be in charge of managing a complex marketing technology stack encompassing various SaaS applications that facilitate media buying, SEO, and conversion optimization at Xero. This involves integrating third-party tools, overseeing data flows, and using innovative technologies to enhance campaign efficiencies and performance metrics.

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What are the growth opportunities for a Marketing Technology Manager at Xero?

At Xero, a Marketing Technology Manager has numerous opportunities for career development. With a culture that encourages learning and experimentation, you’ll be able to expand your skills in marketing technologies, collaborate on exciting projects, and contribute to innovative solutions aimed at driving small business success on a global scale.

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Common Interview Questions for Marketing Technology Manager
What experience do you have with marketing technology platforms?

When answering this question, highlight your specific experiences with platforms like Braze, Marketo, or Salesforce Marketing Cloud. Discuss any projects where you successfully implemented or optimized these tools, emphasizing your understanding of how to leverage them for effective marketing strategies.

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How do you approach collaboration across multiple teams?

Talk about your methods for fostering collaboration, such as setting up regular meetings, using collaborative tools, and maintaining open communication channels. Provide an example where your collaborative efforts led to improved outcomes, showcasing your understanding of team dynamics in a remote setting.

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Explain a complex marketing technology concept you worked on recently.

Share a specific example of a complex project, such as implementing a new tool or developing an API. Describe the challenge, your approach to solving it, and the outcome. Use clear language and avoid jargon, so interviewers can follow your thought process easily.

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How do you stay updated on emerging marketing technologies?

Discuss your methods for staying current, such as following industry blogs, attending webinars, participating in online forums, or enrolling in relevant courses. Mention specific resources or communities that you find valuable for continuous learning in the marketing technology space.

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Can you describe your experience with data analysis in marketing?

Detail your experience working with data analytics to support marketing efforts. Share specific tools you have used for data analysis and how you’ve used data insights to drive marketing decisions. Providing quantitative results can make your answer even stronger.

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Describe how you would measure the ROI of a marketing campaign.

Explain the metrics and analytics methods you would use to assess campaign performance, such as conversion rates, customer retention, lead quality, and revenue generated. Be ready to discuss specific campaigns you've measured successfully in the past.

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What strategies would you implement to optimize our marketing technology stack?

Focus on your proactive approach to technology assessment and optimization. Discuss how you would gather feedback from stakeholders, analyze current workflows, and implement new tools to improve efficiency and effectiveness across the marketing team.

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How do you handle tight deadlines in project management?

Share your strategies for managing projects against tight timelines. This could include prioritizing tasks, using project management software, clearly defining roles within the team, and maintaining open lines of communication to ensure everyone is on the same page.

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What role do you believe AI will play in marketing?

Discuss the potential of AI in marketing, including personalization, customer segmentation, and automation of tasks. Cite examples of how you have seen or intend to implement AI solutions in marketing strategy development.

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What is your approach to troubleshooting technical issues in marketing platforms?

Outline your systematic approach to troubleshooting, which could include identifying the problem, conducting thorough testing, collaborating with support teams if needed, and documenting the resolution process for future reference.

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Xero is a New Zealand–based technology company that offers a cloud-based accounting software for small businesses. They have offices in New Zealand, Australia, the United Kingdom, the United States, Canada, South Africa and Singapore.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Passion for Exploration
BENEFITS & PERKS
Family Medical Leave
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
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Full-time, remote
DATE POSTED
January 6, 2025

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