Customer Care & Community Manager (m/f/d) | French Native, German Speaking

As a Customer Care & Community Manager at Yepoda, your key responsibilities include being the first point of contact for French and German-speaking customers, managing inquiries through various channels like email and social media. You'll deliver exceptional customer service, ensuring our customers feel supported and valued. Additionally, you will engage with our online community, nurturing relationships on social platforms, and collaborate with internal teams to relay customer feedback effectively.

Yepoda seeks candidates for the Customer Care & Community Manager position with a background in Media Management, Marketing, Communication, or related fields. Alternatively, equivalent experience in customer service is also acceptable. Proficiency in French (native level), along with B1-B2 German skills and strong English communication abilities, are essential to succeed in this role.

To apply for the Customer Care & Community Manager position at Yepoda, candidates should submit their applications through the company's official website or job platform where the position is listed. Make sure to include a tailored cover letter emphasizing your language proficiency and passion for beauty, alongside your resume that highlights relevant experience.

At Yepoda, you can expect a dynamic and engaging company culture characterized by inclusivity and diversity. The start-up environment encourages collaboration among a vibrant team of over 80 individuals from various backgrounds. With a focus on sustainability and quality, Yepoda fosters a positive workplace where every team member is valued, and professional growth is actively supported.

Employees at Yepoda enjoy a range of benefits, including a dog-friendly office, hybrid work options for flexibility, free drinks and snacks, employee discounts on Yepoda products, and an Urban Sports membership to help them stay active. The company promotes a supportive and inclusive environment that values each individual’s contributions.

When answering this question, reflect on your passion for helping others and your enthusiasm for beauty products. Share about specific experiences that have inspired you and explain how they have shaped your approach to customer service and community engagement.

Demonstrate your problem-solving abilities by discussing techniques such as active listening and empathy. Describe a situation where you successfully diffused a challenging interaction and what you learned from that experience. Show that you remain calm and collected, focusing on finding a resolution.

In your answer, share a specific instance where you initiated or participated in a community-building activity on social media. Highlight your creative approach to engagement and the positive response from the community, showcasing your ability to foster relationships and create an inclusive environment.

Discuss your experience with relevant tools such as Google Workspace, Microsoft Office, and ticketing systems like Gorgias. Highlight how these tools help streamline customer interactions and improve service efficiency, contributing to a better customer experience.

Explain your approach to collecting and analyzing customer feedback and how you would present it to different teams within Yepoda. Emphasize the importance of clear communication and collaboration in utilizing customer insights to inform product and service improvements.

Discuss your time management skills and how you prioritize customer inquiries based on urgency. You can explain techniques like batching similar inquiries or using automated response systems to ensure timely communication without sacrificing service quality.

Share how you follow industry leaders, read beauty blogs, and engage with beauty communities on platforms like Instagram and TikTok. Highlight your proactive approach to learning about new products and trends, demonstrating your passion for the industry.

Frame your answer around the value of diversity in fostering creativity and innovation within a community. Discuss how inclusivity can enhance customer engagement and loyalty, leading to a more supportive and thriving community environment.

Speak about the satisfaction of helping customers and resolving their issues. Provide examples of moments that made you feel fulfilled, such as receiving positive feedback from a customer after providing exceptional service.

Discuss your collaborative mindset and how you value input from various teams. Share an instance where you successfully worked with internal teams, emphasizing your communication skills and commitment to shared goals.