Account Services Rep I - job 1 of 2
Company Description
$16 / hour plus incentives and shift differentials - Use our Daily Pay benefit and get access to your pay as you need it.
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
This is a remote position after 1 week of training.
Westgate Resorts is seeking an Account Services Rep I who will be responsible for all activity on accounts to maintain the best possible portfolio performance and customer service. With our flexible work-from-home schedule, it is possible to have work-life balance and supportive leadership directly available to you!
Our compensation package includes an hourly rate of $16.50/hour. Our generous Incentive structure is based on goal performance and has earning potential of up to $500-$700 a month. We also offer shift differential pay, which is 15% Monday-Thursday after 5:00 PM, and 20% on Saturdays.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
As a Collections Agent Bilingual you will:
- Handle inbound/outbound telephone calls with owners to collect all past due payments and down payments, while providing stellar customer service
- Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted promptly
- Provide accurate information to owners regarding their accounts during every communication
- Problem solve and swiftly resolve owner inquiries, as needed
- Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during difficult calls
Training Schedule: All Paid Training!
Week 1, Fully On-Site: Monday - Friday 8:00 AM - 5:00 PM
Week 2, Fully Remote: Monday - Friday 8:00 AM - 5:00 PM
Call Center Hours of Operation
Monday - Thursday 08:00 AM - 9:00 PM
Friday - Saturday 8:00 AM - 5:00 PM
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Customer Service Representative experience preferred
- Call Center experience preferred
- Bilingual Spanish Required
- Must have a dedicated homework space that is free from distractions and interruptions
- Must have a stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps
Remote Worker Considerations:
Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you to have a stable connection to your Internet Service Provider with a reliable and consistent network (minimum internet download of 100 Mbps and 10 Mbps upload speed.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
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At Westgate Resorts, we are on the lookout for enthusiastic individuals to join our team as an Account Services Rep I. Located in sunny Ocoee, FL, this role offers you the flexibility to work remotely after your initial week of comprehensive training. You will play a vital role in managing accounts, delivering outstanding customer service, and helping maintain the overall performance of our portfolios. This is much more than just a job! Imagine working in an environment where you can balance your professional and personal life, all while contributing to a company that sets the standard in the hospitality industry. With a competitive hourly rate starting at $16.50 and the added bonus of a generous incentive structure that can earn you up to $700 a month, the excitement doesn't stop there. Enjoy the perks of shift differentials, and be part of a team that values integrity, passion, and a strong work ethic. Your responsibilities will include managing calls with owners, resolving inquiries, and providing vital information about their accounts. We also expect our Account Services Reps to identify accounts that require additional research, ensuring no customer is left behind. Our solid health benefits, paid time off, and ongoing professional development opportunities make Westgate Resorts a fantastic place to grow your career. If you’re bilingual in Spanish and have experience in customer service or call centers, we want to hear from you. Join us at Westgate Resorts, where every day is an opportunity to help families create unforgettable vacation memories!
As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...
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