Engineering Manager, Enterprise Experience

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

We’re looking for an Enterprise Experience Engineering Manager to join our team at Zapier, where you’ll lead the charge in creating features that empower our enterprise customers to seamlessly integrate Zapier into their business-critical workflows. This team plays a vital role in our strategic growth as we evolve our systems to meet the diverse needs of our largest customers and their teams.

Zapier’s teams are focused on revolutionizing enterprise customers’ use of our product platform, these include (but aren’t limited to):

• Create simple and intuitive ways for enterprise users to onboard and offboard team members, set permissions, and manage assets with confidence.

• Develop reliable and transparent solutions that give account owners clear visibility into app connections and the tools they need to address any challenges.

• Shape a unified product experience that equips Enterprise Admins with easy-to-use tools to oversee account access, ownership, and controls.

• Partner closely with Design, Product, and Engineering teams to ensure the experience is intuitive and user-focused, leveraging our internal API-first platforms.

• Continuously design and deliver new features based on thoughtful feedback from customers and cross-functional partners, including support, technical account managers, and sales reps.

• Foster a culture of collaboration by sharing insights and learnings with other teams, driving growth and connection across Zapier.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You are an effective team builder. This isn't your first rodeo. You have at least four years of experience managing teams of at least 4-5 engineers Backend & Frontend Engineers. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.

• You have experience with experimentation. Utilizing experiments to drive continuous improvements.  These include a combination of bold changes (”shark bites”) and smaller improvements (”fish bites”).  You understand how to optimize for rapid experimentation and follow-up iteration.

• You’re a product thinker. As an Engineering Manager, you’ve worked to set goals, metrics, and a strategy for a product-focused Engineering team. You push your team to prioritize impactful work to meet the company’s goals.  You can articulate how engineering-driven projects (aka addressing tech debt) help the team meet team and company goals, and can work with your product counterpart to prioritize them appropriately.

• You can keep track of, prioritize, and lead multiple projects. There's no shortage of things you could be doing in a day. You'll carve out time for functional projects and make sure they solve real problems the team faces -- ideally making development even easier.

• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs, but if not, help build understanding around difficult decisions.

• You are a skilled engineering leader. You've got a strong background in leading a team of Engineers working in our stack (Python, Django or React, AWS infrastructure, etc.).  You understand how your team’s services work and can provide feedback on designs proposed by your engineers. You hold a high standard for operational excellence, monitoring service health and addressing issues.

• You're adaptable. You've been in fast-growing companies and know how to build, change, and adapt to the needs of a company as it grows.

Things You'll Do

• Work closely with your engineering function, peer design function, and product function to create a trio that tackles user problems and solutions.

• Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.

• Keep the leadership team informed on your team’s progress in ways that are easy and enjoyable to receive, like one-on-ones, update posts, and regular team hangouts.

• Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills.

• Drive continuous improvement through sprint retros, process improvements, and removal of technical blockers.

• Ensure your team defines and executes technical solutions in alignment with Zapier security requirements, architectural guidelines, system design principles, and engineering best practices.

• Collaborate across various disciplines (Product Managers, Designers, Researchers) to help set quarterly roadmaps that will achieve business goals through engineering best practices.

• Actively recruit, onboard, and train new engineers at Zapier. This might involve tweaking the skills portions of interviews or writing better documentation.

• Keep in touch with customer needs by reviewing or participating in customer interviews, design reviews, sales calls, and user testing sessions.

• Be tenacious about the quality of our product and set up principles and practices that make sure we deliver highly polished experiences for our enterprise customers.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.