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Associate Platform Specialist

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As an Associate Platform Specialist at ZeroFox, you will join the Public Sector Services team, a group of highly skilled individuals working to protect Public Sector customers from digital risk. Using our proprietary platform, this role focuses on supporting our Public Sector team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and managing the data entry of alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.

Key Responsibilities:

Monitor social media platforms for risks associated with our customers.
Identify and record impersonations of ZeroFox clients' Executives and Brands on major social media networks.
Verify potential impersonations against current alerts to maintain data accuracy and avoid duplication.
Create precise alerts within our platform based on specific customer guidelines.
Triage incoming alerts to categorize them according to established internal workflows.
Utilize a comprehensive glossary of terms to evaluate and analyze findings across platforms.
Identify and communicate emerging trends and behavioral patterns to relevant team members.
Conduct research on customer Executives & Brands to understand their specific digital protection needs.

Exceptional attention to detail and accuracy in analysis
1-2 years of relevant experience in data analysis, cybersecurity, or a related field
Eligibility for US-based positions as per customer requirements
Strong written and verbal communication skills to explain complex data clearly
Remote work capability within the US
Experience within DOD and/or Federal Civilian sectors is preferred
Familiarity with major social media platforms and a desire to learn about emerging networks
Excellent research and investigative skills
Ability to work collaboratively with others and effectively engage with stakeholders
Familiarity with other SaaS, cybersecurity, or social media services is a plus
Background in Customer Success is advantageous
Strong analytical mindset for data interpretation

Total annual compensation range $40,000-$50,000

Community-driven culture with employee events
Generous time off
Comprehensive health benefits & 401(k) plan
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About ZeroFox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

ZeroFOX Glassdoor Company Review

3.2

ZeroFOX DE&I Review

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CEO of ZeroFOX

James C Foster

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Average salary estimate

$45000 / YEARLY (est.)

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$40000K

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What You Should Know About Associate Platform Specialist, ZeroFOX

As an Associate Platform Specialist at ZeroFox, you'll be stepping into a pivotal role within the Public Sector Services team, where you'll work alongside a group of highly skilled professionals dedicated to safeguarding Public Sector clients from the ever-evolving landscape of digital risks. Your primary focus will be utilizing our cutting-edge platform to identify, analyze, and manage cyber threats that could affect our valued customers. You’ll get the chance to monitor social media for potential risks, analyze information meticulously, and create detailed alerts based on specific guidelines to ensure accuracy and prompt responses. Additionally, your exceptional attention to detail will help in identifying and categorizing incoming alerts according to established workflows, all while effectively communicating insights and emerging trends to your teammates. This is more than just a job; it's an opportunity to be part of a mission-driven company that thrives on innovation and collaboration. With your strong analytical and investigative skills plus a keen interest in cybersecurity, you'll play a crucial part in protecting not only clients but also in contributing to a community-driven culture at ZeroFox. If you possess the required experience in data analysis or cybersecurity, coupled with a passion for our mission, then we welcome you to join us as we make the internet a safer place for everyone!

Frequently Asked Questions (FAQs) for Associate Platform Specialist Role at ZeroFOX

What are the key responsibilities of an Associate Platform Specialist at ZeroFox?

As an Associate Platform Specialist at ZeroFox, you will be responsible for monitoring social media platforms for risks related to our Public Sector clients. Key tasks include identifying impersonations of client executives and brands, verifying alerts for accuracy, creating precise alerts, and categorizing incoming data according to workflow guidelines. Your role involves conducting thorough research on customer needs, analyzing data trends, and communicating findings effectively within the team.