Job details

Principal Infrastructure Product Manager

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

As a Principal Infrastructure Product Manager at Zocdoc, you will lead the evolution and strategic direction of our Platform-as-a-Service (PaaS) offerings, including Authentication, Messaging, Access Logging, and GraphQL (GQL). Your deep expertise and leadership will drive the creation and optimization of scalable, secure, and user-friendly PaaS solutions that empower our internal teams to deliver exceptional products. You will collaborate with cross-functional stakeholders, set the strategic vision, and ensure the continuous improvement of our PaaS services, aligning them with our mission to deliver reliable, scalable, and efficient systems.

From ideation to launch, you will own the product lifecycle for PaaS services, partnering with engineering leaders, developers, and internal stakeholders to ensure our products and services align with both technical needs and business objectives. By establishing clear goals and success metrics, you’ll deliver PaaS solutions that enhance productivity, security, and system reliability, positioning Zocdoc for continued growth and innovation.

You’ll enjoy this role if you are...

Deeply Technical: Passionate about creating and optimizing technical infrastructure solutions, with a focus on delivering scalable and robust PaaS services
Strategically Focused: Skilled at developing product strategies and roadmaps that balance long-term vision with actionable execution steps
Collaborative: Adept at partnering with diverse technical and non-technical teams to understand their needs and drive impactful outcomes
Data-Driven: Experienced in using data and metrics to define and refine product success and drive continuous improvement
User-Centric: Committed to understanding and improving the user experience through the services you manage
Effective Communicator: Proficient at articulating complex concepts to a broad range of stakeholders, from engineers to executives

Your day to day is...

Setting, refining, and maintaining strategic roadmaps for PaaS services, through collaboration with engineering teams and leaders
Ensuring that roadmaps are aligned with organizational goals and communicated effectively to all stakeholders
Collaborating with internal teams to identify pain points, requirements, and areas for innovation within the PaaS ecosystem
Collecting and analyzing data to create detailed user stories, inform product decisions, and influence the prioritization of key infrastructure initiatives, ensuring alignment with user needs and business goals
Establishing and tracking KPIs that measure the reliability, effectiveness, efficiency, and impact of PaaS services, using these metrics to inform continuous improvement
Working closely with engineering teams to translate product needs into technical requirements, ensuring high-quality, scalable, and secure solutions
Proactively identifying and addressing challenges in service adoption, performance, and user satisfaction, driving improvements that align with business objectives

You’ll be successful in this role if you have…

7+ years of experience in Product Management, with a strong focus on infrastructure, developer tools, or PaaS solutions
Proven ability to lead cross-functional teams and drive complex product initiatives from ideation through launch and ongoing improvement
Technical expertise in cloud infrastructure, authentication services, messaging systems, and modern application frameworks (e.g., GraphQL)
Strong communication and stakeholder management skills, with a demonstrated ability to align diverse teams toward common goals
Experience leveraging data and metrics to drive product decisions and continuous improvement
Proficiency in Agile methodologies, including backlog management, user story development, and iterative delivery processes
Bachelor’s degree in Computer Science or a related discipline, or equivalent experience in a similar role

Benefits:

Flexible, hybrid work environment
Unlimited PTO
100% paid employee health benefit options
Employer funded 401(k) match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive parental leave
Cell phone reimbursement
In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$210,000—$255,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Average salary estimate

$232500 / YEARLY (est.)

min

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$210000K

$255000K

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What You Should Know About Principal Infrastructure Product Manager, Zocdoc

At Zocdoc, we believe that healthcare should work for patients, and we're on a mission to transform that experience. As a Principal Infrastructure Product Manager, you will be at the forefront of this exciting change. Based in the vibrant city of New York, NY, you'll lead the evolution of our Platform-as-a-Service (PaaS) offerings including critical services like Authentication and Messaging. Your expertise will directly impact our ability to deliver user-friendly, scalable, and efficient solutions that enhance our internal teams' productivity. Whether you're collaborating with engineers or engaging with stakeholders, your strategic vision will help shape the future of our services. You'll be diving deep into data analytics and user feedback to create actionable roadmaps that align with our overarching goals of excellence in patient care. With your leadership, we will continually refine our PaaS offerings, ensuring they meet the diverse needs of our company and ultimately the patients we serve. If you are passionate about improving technical infrastructure and enjoy working collaboratively to solve complex problems, this is the perfect opportunity for you. Join us, and let’s make healthcare better, together!

Frequently Asked Questions (FAQs) for Principal Infrastructure Product Manager Role at Zocdoc

What are the responsibilities of a Principal Infrastructure Product Manager at Zocdoc?

As a Principal Infrastructure Product Manager at Zocdoc, your responsibilities will include leading the strategic direction of our PaaS offerings, collaborating with cross-functional teams to identify pain points, and establishing KPIs to track the effectiveness and reliability of our services. You will own the product lifecycle from ideation through launch, ensuring our solutions meet both technical and business needs.