Senior Engineering Manager, Auth & Messaging

As a Senior Engineering Manager, Auth & Messaging at Zocdoc, you’ll be responsible for providing technical leadership to both the Authentication and Messaging teams, overseeing the development of secure and scalable solutions that meet the organization’s needs. You will set and execute strategic roadmaps for these platforms, ensuring alignment with business objectives, while cultivating an inclusive team culture. It’s your chance to really shape how Zocdoc communicates with its users and partners securely and effectively!

To thrive as a Senior Engineering Manager at Zocdoc, you should have over 10 years of progressive experience in engineering roles, along with at least 5 years of experience leading engineering teams. It’s essential to be well-versed in platform engineering, particularly in authentication and messaging systems, with a hands-on understanding of technologies like OAuth2. Strong communication and collaboration skills, along with a data-driven mindset, are crucial for connecting diverse stakeholders toward shared goals.

Zocdoc prides itself on being a collaborative environment, especially within the Senior Engineering Manager, Auth & Messaging role. Key to this collaboration is your ability to work effectively with cross-functional teams, aligning technical and business needs. By fostering transparency and inclusivity within your teams, you’ll create a culture where everyone can contribute and succeed together!

In the Senior Engineering Manager role at Zocdoc, you’ll face key challenges like ensuring that the platform solutions comply with various regulations, while also meeting high standards of security and scalability. Additionally, navigating the complexities of aligning multiple teams’ goals and strategies, all while fostering a positive and inclusive team environment will be part of your journey. Each challenge brings the opportunity to lead innovative solutions in improving healthcare experiences!

Zocdoc offers an incredible benefits package for the Senior Engineering Manager position, including a flexible hybrid work environment, unlimited PTO, and 100% paid employee health benefits. You’ll also enjoy perks like a company-funded 401(k) match, corporate wellness programs, and catered lunches at the office. Zocdoc values the well-being of its employees, offering sabbatical leave for long-term staff, cell phone reimbursement, and a convenient office in Soho!

When answering this question, highlight your hands-on experience with OAuth2, explaining its significance in authentication and user security. Provide specific examples of how you've implemented OAuth2 in past projects and how those experiences can inform your leadership in enhancing Zocdoc's authentication platforms.

Your answer should showcase a systematic approach to prioritization: discuss using data-driven metrics to assess project impact, engaging with stakeholders for clarity on business needs, and continually iterating based on team feedback. Illustrate this with a past example where your alignment of technical and business objectives led to successful outcomes.

Emphasize the importance of fostering open communication and creating avenues for all voices to be heard. Describe specific strategies you’ve used, such as regular one-on-one check-ins or creating team events that celebrate diversity, and how promoting such a culture has positively impacted team performance.

In your response, recount a specific challenge you faced, detailing how you approached the problem, the technical considerations you weighed, and how the solution ultimately improved the messaging system's security or scalability. Highlight your problem-solving skills and leadership capabilities during this process.

Illustrate your methodology for measuring success, which may include key performance indicators, user feedback, and compliance checks. Offer a concrete example where your strategic metrics led to significant improvements, aligning results with organizational goals.

Showcase your commitment to data-driven decision-making by sharing examples of how you've used analytics and metrics to inform your strategies and measure team performance. Explain how this approach enhances accountability and drives successful outcomes in projects.

Discuss your conflict resolution style, emphasizing the importance of open dialogue, understanding different perspectives, and facilitating a collaborative discussion among team members. Provide an example of a conflict you helped resolve, illustrating the positive outcome.

Focus on a project that showcases your leadership skills. Detail the scope, your role, the challenges faced, and the impact it had on the team and the organization. Use this opportunity to convey how your efforts led to measurable improvements.

When answering this question, discuss your familiarity with regulatory considerations relevant to Zocdoc, like data protection laws. Explain the processes you employ to ensure that all engineering practices and platform developments align with these regulations, keeping user safety at the forefront.

Speak to your passion for developing teams, advancing technology, and improving user experiences. Share specific aspects of the role at Zocdoc that excite you, such as driving change in the healthcare industry and collaborating with talented peers.