Relationship Manager

As a Relationship Manager at Zodia, your key responsibilities include overseeing client portfolios, maintaining strong client relationships, and acting as the first point of contact. You'll conduct service reviews, educate clients about new features, and collaborate internally to resolve service issues efficiently. Your role will also involve gathering feedback and requirements from clients to improve our processes and offerings.

To qualify for the Relationship Manager position at Zodia, candidates should possess excellent verbal and written communication skills in Business English. Key skills include professional curiosity, adaptability, problem-solving, and conflict-management abilities. A history of client management or similar roles is beneficial, along with a strong understanding of client business models and the ability to work under pressure.

Zodia is committed to the growth of its employees. As a Relationship Manager, you will benefit from a training and development budget, which allows you to enhance your skills and stay updated on industry trends. This investment in your professional growth ensures you are well-equipped to provide top-tier service and continuously improve.

At Zodia, Relationship Managers enjoy a variety of benefits, including private healthcare, travel insurance, an Employee Stock Ownership Plan (ESOP), and flexible bank holidays. Additionally, you'll receive 30 days of annual leave, contributed CPF, and an option for flexible hours and work-from-home arrangements, ensuring a good work-life balance.

Zodia fosters a collaborative and supportive environment for Relationship Managers. With our focus on proactive problem-solving and open communication, you will have the opportunity to truly understand client needs and contribute to shaping product delivery. Our flexible policies and commitment to employee development make Zodia an ideal workplace for those passionate about client relationships.

When prioritizing client needs, it's essential to listen actively and understand their business model deeply. Assess urgency and impact, and use service reviews and feedback to guide prioritization. This approach ensures clients feel valued and their expectations are met.

In resolving a client conflict, I once faced a situation where a client was dissatisfied with a delayed product release. I promptly communicated with them about the reasons for the delay, offered alternative solutions, and ensured follow-up until the issue was resolved, maintaining transparency and trust.

Building long-term relationships involves regular communication, understanding client goals, and being proactive in addressing their needs. Establishing trust and providing consistent support ensures clients see you as a valuable partner rather than just a service provider.

When educating clients about new products, I focus on understanding their specific needs. I ensure to present features that will directly benefit them, provide clear and engaging presentations, and offer hands-on demonstrations. This tailored approach helps clients see the value we provide.

Collaboration is vital. It allows us to align client needs with our internal operations. I regularly communicate with the product team to share client feedback and concerns, ensuring that our offerings evolve based on real-world input and drive client satisfaction.

In such cases, I first listen attentively to the client's concerns without interrupting. I express empathy and assure them I'll address the issue. After gathering all relevant information, I work internally to resolve it quickly and keep the client informed throughout the process.

I utilize CRM software to track interactions, manage feedback, and schedule follow-ups. Additionally, I maintain organized notes from each meeting to ensure continuity in conversations and to remember client-specific details that enhance future interactions.

My philosophy on client service is centered around being proactive, transparent, and attentive. Delivering exceptional service means anticipating needs, addressing concerns promptly, and continuously seeking ways to improve the experience for our clients.

I plan to contribute by leveraging my understanding of client needs to align our services with their business models. By facilitating feedback loops and collaborating across teams, I'll help enhance our product offerings and ensure we continually meet client expectations.

I'm eager to work at Zodia because of the company’s innovative approach and dedication to client relationships. I thrive in environments where I can make a tangible impact and enjoy collaborating with teams to deliver the best possible results for clients.