Job details

Director of Partnerships - SIs (Europe)

About Zowie:

At Zowie, we’re all about pushing boundaries in customer experience. Our AI solutions are designed to help businesses connect faster, personalize better, and solve smarter. Top online brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

We’ve already established strong product traction with mid-market and enterprise customers both in Europe and in the US. Our Team proved to know how to do outbound and scale in-house marketing activities to win leads. We are now unlocking a new revenue channel - partnerships.

Over the recent months, we’ve validated that this is a viable channel with immense potential for us, and we aim to scale it further within three streams - the SI partner ecosystems in the US and Europe, plus the Agency partner program in North America.

We’re now looking fora Director of Partnerships to join us and build our partner ecosystem among SIs from the ground up… well, almost from the ground up.

The north star is to implement Zowie’s AI to more and more Customer Service Teams to:

- Make their work 1.5x more efficient,

- Generate substantial cost savings,

- Improve customer satisfaction…

And ultimately help the businesses and their Customer Support thrive.

For the right Partnership professional, Zowie is an opportunity to bring extremely appealing AI technology and clearly quantifiable and often mission-critical value to businesses.

What you'll do:

Build and scale Zowie’s partner ecosystem, focusing on SIs in Europe.
Lead the whole partnership cycle from prospecting, outreach strategy, and leveraging the network through demos, value discussions, and negotiations to onboarding and fostering relationships.
Establish long-term relationships with partners.
Proactively work with Zowie’s Sales, Customer Success, and Marketing Teams to connect all the dots and ensure all business needs are met.
Act as Zowie’s Ambassador and Host at global events, forums, and visits with partners and customers - it will require some traveling and a solid supply of social energy.

Ideally, you’ll bring with you:

A track record of successfully establishing partnerships with SIs, ideally in the SaaS space
Expertise in scaling partner ecosystems to strategic revenue funnels
Analytical, numbers-oriented mind with a passion for technology
Exceptional communication & interpersonal skills with the ability to foster long-term relationships
A builder’s mentality combined with flexibility and scrappiness when needed
Excellent organizational skills to manage multiple projects in a fast-paced environment

It’ll be awesome if you have:

Market knowledge within CS/CX or/and RPA/automation solutions
Experience in establishing and managing partnerships on a global scale, taking different cultures and markets into consideration

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.

• Growing fast. You’ll have a lot of autonomy and impact as we grow.

Zowie Glassdoor Company Review

4.2

Zowie DE&I Review

4.7

CEO of Zowie

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What You Should Know About Director of Partnerships - SIs (Europe), Zowie

Are you ready to take your career to the next level as a Director of Partnerships at Zowie? We're pioneers in the customer experience realm, transforming how businesses engage with their customers through cutting-edge AI solutions. As we look to expand our partner ecosystem focused on System Integrators (SIs) in Europe, your role will be pivotal in driving our mission forward. You'll lead the charge from prospecting to onboarding, fostering long-term relationships that revolutionize customer service teams. With over 1.2 million conversations handled monthly by our AI agents for big names like True Classic and MediaMarkt, you'll be introducing a game-changing approach to customer interactions that delivers efficiency and satisfaction. If you're an analytical thinker with a knack for building strong partnerships and enjoy engaging with various stakeholders, this is your stage! At Zowie, we’re more than just innovative; we’re a team that believes in accountability and support, making this role not only a chance to grow professionally but also to contribute to a thriving, dynamic team. You’ll act as our ambassador at global events while collaborating with Sales and Marketing to ensure our goals align perfectly. If this sounds like a challenge you're eager to take on, we would love to see how you can help us achieve our ambitious goals and expand the reach of our fantastic AI technology.

Frequently Asked Questions (FAQs) for Director of Partnerships - SIs (Europe) Role at Zowie

What are the primary responsibilities of the Director of Partnerships - SIs at Zowie?

The Director of Partnerships - SIs at Zowie is primarily responsible for building and scaling Zowie's partner ecosystem, especially focusing on System Integrators across Europe. This includes overseeing the entire partnership lifecycle—from prospecting and outreach strategies to negotiations, onboarding, and relationship management. You'll need to closely collaborate with Zowie’s Sales and Marketing Teams to connect business needs effectively.