Director of Partnerships - Ecommerce agencies (US)

The Director of Partnerships at Zowie will be responsible for building and scaling our partner ecosystem focused on ecommerce agencies in the US. This includes leading the entire partnership cycle from prospecting and outreach to negotiations and onboarding, as well as nurturing long-term relationships with partners. Collaborating closely with Zowie's Sales, Customer Success, and Marketing Teams is key to align efforts and meet business needs.

To excel as a Director of Partnerships at Zowie, candidates should have a proven track record in establishing partnerships within the ecommerce space. Strong analytical skills combined with a passion for technology and exceptional communication abilities are essential. Experience in managing global partnerships and knowledge in customer service automation solutions are highly valued.

As a Director of Partnerships at Zowie, you will be part of an ambitious and innovative team dedicated to reshaping customer experience through AI. You'll have a significant level of autonomy to impact our growth strategy and work with a diverse team passionate about teamwork and accountability. Plus, you'll have the chance to travel and represent Zowie at global events, building your personal brand while advancing Zowie’s mission.

In the role of Director of Partnerships, engagement with partners includes leading value discussions, conducting product demos, and forging negotiations, all aimed at establishing and maintaining long-term relationships. You’ll act as Zowie's ambassador at various events, showcasing our cutting-edge technology and demonstrating its benefits, which enhances partner trust and collaboration.

Successful candidates for the Director of Partnerships position at Zowie will possess exceptional communication and interpersonal skills, a builder's mentality, and superb organizational capabilities to manage multiple projects efficiently. An analytical mindset oriented towards numbers, along with flexibility and a scrappy approach to problem-solving, are also crucial in this fast-paced environment.

Zowie offers numerous growth opportunities for a Director of Partnerships as the company is rapidly expanding in the ecommerce landscape. You'll have the potential to influence the development of the partner ecosystem, create impactful strategies, and establish yourself as a thought leader within the industry. The collaborative culture at Zowie also encourages innovation and continuous improvement.

At Zowie, as a Director of Partnerships, you can expect a dynamic work environment that embodies innovation and teamwork. The culture is collaborative, supportive, and unafraid of change, allowing you to thrive while actively contributing to the company's ambitious goals. Your role will be pivotal, providing autonomy and the chance to work with multiple teams, all focused on winning together.

When answering this question, share specific examples of partnerships you've established, focusing on your strategy, the challenges faced, and how you navigated them. Highlight metrics that demonstrate the impact of these partnerships on business growth or customer engagement.

Discuss your strategies for scaling partnerships, such as identifying key potential partners, creating tailored value propositions, and leveraging metrics to measure success. Emphasize your experience with successful implementations in the past and being flexible with approaches based on partner feedback.

Explain your relationship-building philosophy, emphasizing the importance of trust, transparency, and regular communication. Discuss how you proactively identify and address partners' needs and how this nurturing approach fosters long-term collaborations.

Share your negotiation philosophy or techniques, including building win-win situations and understanding partners' motivations. Provide examples of past negotiations that resulted in substantial agreements and how you ensured both parties were satisfied.

Illustrate the importance of setting mutual goals with partners. Discuss how you would work to understand both Zowie's objectives and the partners' needs to create synergistic goals that drive success for both parties.

Detail a specific challenge you faced while working with partners, including the steps you took to address and resolve the issue. Highlight the skills that helped you navigate the situation successfully and the lessons learned from that experience.

Discuss your strategies for fostering collaboration and communication across departments. Specify how you would ensure timely updates, gather insights from various teams (Sales, Marketing, etc.), and integrate feedback into partnership approaches.

Talk about the CRM systems, communication tools, and project management software you have utilized in previous roles. Explain how these tools helped streamline processes, track partnership progress, and analyze performance metrics.

Discuss the key components of successful partnerships, such as shared vision, mutual trust, and consistent engagement. Provide examples from your experience where these elements have led to thriving collaborations.

Share your insights into current trends affecting ecommerce partnerships, such as the rise of AI in customer interactions or shifting consumer behaviors. Discuss how you would adapt partnership strategies to leverage these trends positively.