Senior Partnerships Manager - Ecommerce agencies (US)

As a Senior Partnerships Manager at Zowie, you will primarily focus on building and scaling the partner ecosystem among ecommerce agencies. Your role involves leading the entire partnership cycle, which includes prospecting, developing outreach strategies, conducting value discussions, and managing onboarding. Additionally, you will work closely with Zowie’s Sales, Customer Success, and Marketing Teams to ensure a comprehensive approach to meeting business needs.

The ideal candidate for the Senior Partnerships Manager position at Zowie should have a proven track record of establishing successful agency partnerships, preferably within the ecommerce space. Strong analytical skills, exceptional communication, and interpersonal abilities are essential to foster long-term relationships. Organizational skills to manage multiple projects in a fast-paced environment are crucial, alongside a flexible, builder’s mentality.

The mission of Zowie is centered around improving customer interactions through innovative AI solutions. As a Senior Partnerships Manager, your work in developing partnerships with ecommerce agencies directly contributes to this mission. You will enable more customer support teams to leverage Zowie’s AI, enhancing efficiency, driving savings, and boosting overall customer satisfaction.

As a Senior Partnerships Manager, your impact at Zowie will be significant. You will play a vital role in expanding our partnership network, building relationships that drive revenue scale, and helping to implement cutting-edge AI solutions in customer service teams across various sectors. Your contributions will not only promote Zowie’s growth but also enhance the customer experience in ecommerce.

At Zowie, the work environment is dynamic, ambitious, and collaborative. As a Senior Partnerships Manager, you will be part of a team that is unafraid of change and thrives in a fast-paced setting. The culture emphasizes personal accountability, team cohesion, and innovation, allowing you the autonomy and support needed to make significant contributions.

The Senior Partnerships Manager role at Zowie includes travel as a part of engaging with partners and attending global events and forums. You will serve as Zowie’s Ambassador, hosting conversations and fostering relationships, which requires a good amount of social energy and willingness to travel for effective partner engagement.

Zowie prioritizes growth for the Senior Partnerships Manager through a structured yet flexible approach. With opportunities for autonomous decision-making and the chance to impact strategic outcomes, you will be encouraged to lead initiatives that bolster the partnership ecosystem. This allows you to tap into your entrepreneurial spirit while working within a supportive team framework.

When discussing your experience establishing partnerships in the ecommerce space, focus on specific examples of successful collaborations. Highlight your strategic approach in identifying potential partners and how you nurtured those relationships to create mutually beneficial outcomes.

Effective prioritization is crucial in a Senior Partnerships Manager role. Share your methods for assessing project urgency and importance, emphasizing your organizational skills and how you utilize tools or frameworks to keep workflows efficient.

When answering this question, discuss your approach to outreach, including personalized messaging, leveraging network connections, and understanding the partner's needs. Share how you customize outreach strategies based on the specific agency or market context.

In measuring partnership success, discuss the key performance indicators (KPIs) you focus on, such as revenue generated, partnership satisfaction levels, or customer engagement metrics. Highlight how you align these metrics with overall business objectives.

When sharing a challenging situation, detail the conflict or issue, your approach to resolving it, and the outcome. Focus on your communication skills and ability to foster collaboration to overcome obstacles within the partnership.

Communication is vital in a Senior Partnerships Manager role. Discuss how you maintain open lines of communication with partners, team members, and stakeholders, and provide examples of how effective communication led to successful partnership outcomes.

Staying informed about industry trends is critical for success. Share the resources you rely on, such as industry publications, networking events, and online courses, and how you apply this knowledge to your role as a Senior Partnerships Manager.

Elaborate on techniques such as regular check-ins, feedback sessions, and collaborative projects that you use to nurture long-term relationships with partners. Emphasize the importance of trust and mutual benefit in these relationships.

Discuss specific examples of how your analytical skills help you assess partnership opportunities, measure success, or develop outreach strategies. Highlight your ability to leverage data to drive decisions within your partnerships.

When answering, discuss the compelling value propositions of Zowie’s AI solutions, such as efficiency, cost savings, and customer satisfaction. Highlight how these advantages align with the needs and goals of potential partner agencies in ecommerce.