HR Benefits Operations Specialist

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

Job Description:

Zscaler Inc., is looking for an aspiring People & Culture benefits operations professional looking to make a difference in our EMEA and global benefit offerings. You will develop partnerships with our main leaders and business decision makers within the organisation to develop world-class employee benefit programs.

Reporting to the Manager of Business Transformation & Benefits Operation, you will play a major role in the employee experience from the moment an employee joins a company, to the moment they leave, and everything in between. You will help develop and deliver a new Benefits concierge service to engage our employees when it matters the most through educating them on their benefits and directing them to the most beneficial support option. This is a remote friendly position.

• You will manage the on-boarding of new employees and throughout the employee life-cycle regarding benefit enrolment including leavers and off-cycle qualifying life events.
• Help manage end-to-end employee lifecycle processes, including onboarding, employee records management, transfers, promotions, and off-boarding.
• Collaborate with internal and external teams to build processes, identify solutions, and complete tasks.
• You will identify and highlight risks, and partner with the team to develop solutions.
• Identify ambiguities in processes and define solutions by collaborating with Payroll, Legal, Finance, and vendors. Document solutions in standard operating procedures.
• Administer time off, leave of absence, and payroll inputs based on statutory requirements.
• Raise insurance claims for short- and long-term sick leave
• Track and maintain metrics and dashboards related to the use of benefit programs.
• You will collaborate with all partners for roll out of annual benefits enrolment.
• Service level agreement adherence for processing and checking vendor invoices
• You will respond to and action employee requests related to HR policies, benefits, and general HR matters and resolving issues within the defined Service level agreement
• Provide payroll with relevant payroll reports each month by the required due date
• Administer the updating of relevant benefits after any employee salary changes
• Help administer non-insured benefits programs – leave of absence, tuition reimbursement, Child care
• You will create quarterly headcount audits with all benefit providers.
• Help improve projects to improve employee experience operational efficiency of benefit programs and HR processes
• Work with internal partners (Payroll, Finance, and Legal) on the day-to-today administration of Zscaler's benefit programs.
• Maintain accurate HR records and create regular reports for HR metrics.
• Analyse HR data to identify trends and provide insights to enhance HR processes.
• Help with ad-hoc projects.

Minimum Qualifications:

• 4+ years experience with HR Benefits programs
• Knowledge of employment/labour laws and benefit offerings for multiple EMEA countries
• Familiarity with HRIS, payroll and benefits software systems
• Driven and with the enthusiasm to work
• Ability in making sound decisions

Preferred Qualifications:

• Experience in a fast-growing technology organisation or SaaS product delivery organisation
• Experience working in a global public company
• History of managing confidential information with utmost integrity
• Bachelor's degree in business, Human Resources

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

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