Case Manager of Justice Related Services

As a Case Manager of Justice Related Services at Access Services, your key responsibilities will include engaging adults with serious mental illness to facilitate their access to vital resources for successful reentry, such as housing and employment. You’ll be meeting clients in various locations – including jails, hospitals, and the community – and organizing their services based on Blended Case Management guidelines. You will also need to ensure that the Access Services philosophy of care is upheld, actively participating in community outreach and case documentation.

To be considered for the Case Manager of Justice Related Services position at Access Services, candidates must possess a Bachelor’s degree in a relevant field such as psychology, social work, or criminal justice. Additionally, 2 or more years of experience in case management, particularly with adults facing serious mental health challenges, is preferred. It’s also important to have a valid driver's license and reliable transportation for client meetings throughout Montgomery County.

A successful Case Manager at Access Services should have a solid understanding of the criminal justice system and serious mental illness. Strong organizational skills are essential, along with the ability to prioritize work independently and collaborate effectively with colleagues. It's also crucial to develop goals creatively for the programs you oversee, and to be comfortable using various technologies required by the position.

For the Case Manager of Justice Related Services at Access Services, the work schedule is a regular 40-hour week from Monday to Friday, 8 AM to 4 PM. This structured schedule allows for a great work-life balance while ensuring you have ample time to focus on your clients and their unique needs.

At Access Services, the Case Manager of Justice Related Services enjoys a comprehensive benefits package, including health, vision, dental, and prescription insurance, as well as 20 days of paid time off per year and 9 paid holidays. Additional perks include tuition reimbursement, mileage reimbursement, and participation in an employee assistance program. There are also referral bonuses and various discounts available for employees.

In answering this question, focus on specific examples of past work or volunteer experiences where you've engaged with individuals facing similar challenges. Highlight your understanding of mental health issues and any techniques you’ve found effective for building trust and rapport.

Discuss your approach to prioritizing tasks based on urgency and client needs. Mention any tools or methods you use to stay organized, such as case notes or digital project management systems, to ensure you effectively manage your time and responsibilities.

Provide examples of how you have successfully navigated the criminal justice system on behalf of clients in the past. Explain how you build relationships with different stakeholders and your approach to ensuring your clients receive the resources and support they need.

Here, emphasize the importance of building rapport and trust with clients. Discuss how you would explore their reasons for non-compliance, communicate openly to identify barriers, and work collaboratively to find solutions that resonate with the client personally.

Share your experience in collaborating with colleagues from various backgrounds. Highlight the benefits of a diverse team and how different perspectives enhance service delivery. Provide an example of a successful collaboration.

Discuss a real-life scenario that showcases your problem-solving abilities and flexibility as a Case Manager. Highlight the challenges faced, your approach to addressing those challenges, and the positive outcome that resulted from your efforts.

Mention any specific case management software or technology you've used and your level of proficiency. Discuss how these tools have helped you streamline communication and documentation and manage client caseloads effectively.

Discuss your strategic approach to community outreach, including researching local organizations, initiating contact, and building partnerships. Share an example of a successful outreach effort and the impact it had on your clients.

This is your opportunity to express your passion for serving individuals with mental health challenges. Share personal stories or experiences that drove your commitment to this field and the aspects of the role you find most fulfilling.

Talk about your commitment to continuous learning, whether through attending workshops, seeking certifications, reading professional literature, or being part of professional networks and associations relevant to mental health and social services.