Community Outreach Manager- Corpus Christi, TX

As a Community Outreach Manager at Author Health, your primary responsibilities will involve conducting outreach to engage and enroll eligible patients in mental health services, maintaining relationships with healthcare providers to drive referrals, and overcoming barriers to healthcare access through coordination and problem-solving.

To qualify for the Community Outreach Manager position at Author Health, you need either a current RN, LCSW, LMFT, or LMHC license, or a Master’s degree in Social Work or a related field. Experience in healthcare, particularly with patients facing chronic conditions or mental health issues, is preferred.

Author Health supports its Community Outreach Manager by providing resources and tools necessary for effective relationship-building with healthcare providers. This includes training in communication skills and strategies to educate partners about the services offered, ensuring a seamless referral process.

Essential skills for a Community Outreach Manager at Author Health include excellent time management, strong interpersonal and communication skills, cultural competency, problem-solving capabilities, and experience in documentation and computer literacy to maintain accurate patient records.

Author Health offers a variety of benefits including a 401k retirement savings plan with a company match, mileage reimbursement, a comprehensive benefits package for you and your dependents, generous paid vacation and sick leave, and performance-based bonuses.

In building relationships with healthcare providers, I prioritize open communication and regular check-ins to foster trust. I actively listen to their needs and concerns, share updates on services, and seek their input on how we can better support their patients.

My experience in patient engagement includes conducting outreach at healthcare facilities, educating patients and families about available services, and creatively addressing barriers to access. I utilize a team-based approach, ensuring patients feel supported throughout their care journey.

Significant barriers include lack of awareness of available services, stigma surrounding mental health, transportation issues, and financial constraints. I focus on addressing these barriers through outreach, education, and resource coordination.

I manage my time effectively by planning my daily travel routes in advance, prioritizing appointments based on patient needs, and using tools to ensure I stay organized while maximizing the time spent in the field.

To increase referrals, I would implement regular updates and educational sessions with healthcare partners, share success stories, and establish a streamlined referral process that makes it easy for providers to connect patients to our services.

I would educate patients and caregivers through one-on-one discussions during outreach visits, providing clear and informative brochures, and hosting workshops that outline the services available and their benefits.

I have several years of experience working closely with patients who have chronic medical conditions and mental health issues, where I've developed tailored care plans and coordinated services with multidisciplinary teams.

In a previous outreach role, I faced resistance from a healthcare provider skeptical about mental health referrals. I overcame this by scheduling a meeting to better understand their concerns, presenting data and case studies that highlighted the importance of mental health care, ultimately gaining their support.

To ensure accurate documentation, I maintain a structured template for recording interactions, schedule time at the end of each day to update records, and review my notes for completeness and accuracy before submitting them.

My techniques for effective problem-solving include using a collaborative approach to gather insights from team members, analyzing patient feedback, brainstorming potential solutions, and continually reassessing the situation to adapt as needed.