Program Manager, Business Control Testing

As a Program Manager, Business Control Testing at Chime, your key responsibilities will include executing risk-based control testing of operations and member experience processes. You will collaborate with compliance and cross-functional teams to ensure adherence to regulatory requirements. Additionally, you'll help develop test scripts, produce workpapers, and review quality control results while also maintaining strong relationships with various internal teams to identify and assess risks effectively.

To qualify for the Program Manager, Business Control Testing role at Chime, candidates should have 3-7 years of experience in banking or financial services, specifically in control testing, compliance, and risk management. Strong expertise in consumer financial regulations and excellent analytical skills are crucial. Effective communication and presentation abilities, along with the capability to work independently and collaboratively, will set you up for success in this role.

The Program Manager, Business Control Testing at Chime plays a critical role in ensuring regulatory compliance by executing thorough control testing of customer interaction processes. This involves staying current on regulatory changes and working closely with the Compliance and Business Control Testing teams to integrate new controls into business processes, ultimately helping Chime adhere to bank partners and protect our members.

The salary range for the Program Manager, Business Control Testing position at Chime begins at $103,680 and can go up to $144,000, depending on experience, skills, and location. Additionally, full-time employees are also eligible for bonuses and a competitive equity package, which makes this role not only rewarding in terms of responsibilities but also financially appealing.

The team culture for the Program Manager, Business Control Testing role at Chime is centered around collaboration, inclusivity, and entrepreneurial spirit. Team members are encouraged to take initiative and contribute their diverse perspectives, fostering an environment where everyone can thrive and help members achieve financial progress. With opportunities for personal and professional growth, Chime values every aspect of its employees' contributions.

When answering this question, discuss specific regulatory frameworks you've worked with, how you've ensured compliance in previous roles, and any relevant experiences where your actions led to successful outcomes.

Explain your methodological process for risk assessment, including identifying risks, developing testing criteria, documenting outcomes, and presenting findings. Highlight any tools or frameworks you've utilized effectively.

Detail the specific analytical tools and techniques you employ, such as Excel, SQL, or data visualization software. Provide examples of how you've identified anomalies or insights from data in previous positions.

Discuss your strategies for ensuring clear communication with stakeholders, including regular updates, collaborative meetings, and adapting your communication style to different audiences.

Share a specific instance where you detected a compliance issue, detailing the actions you took to investigate, collaborate with teams to address it, and implement necessary changes to prevent recurrence.

Discuss how quality control reviews are essential for ensuring process integrity, compliance with regulations, and maintaining high operational standards. Include any examples where quality reviews have improved outcomes.

Identify key regulations that are relevant to the role, such as Fair Lending and UDAAP, and discuss their implications for business processes and consumer protection.

Mention your strategies for keeping abreast of regulatory changes, such as subscribing to industry news, participating in relevant webinars, and engaging with professional networks.

Describe the elements of an effective control testing process, including clear objectives, stakeholder collaboration, rigorous documentation, and the importance of continuous improvement.

Share specific methods you've used to encourage teamwork and collaboration, such as team-building activities, regular check-ins, and creating an inclusive environment where diverse opinions are valued.