Customer Service Rep (8809) - 949 US Hwy 70 East

As a Customer Service Rep at Domino's Pizza in New Bern, North Carolina, your main responsibilities include impressing customers with exceptional service, preparing our delicious products, receiving and processing telephone orders, maintaining cleanliness in the facility and equipment, and stocking ingredients efficiently. You'll play a vital role in our team, ensuring that we uphold our reputation as the best pizza delivery company.

To apply for the Customer Service Rep position at Domino's Pizza, you must be at least 16 years old. You should have the ability to comprehend and provide clear written instructions, perform basic math accurately, and possess strong verbal and writing skills for effective communication. Additionally, you're expected to be comfortable using a computer keyboard or touch screen to enter customer orders.

Domino's Pizza offers a highly flexible schedule for Customer Service Reps, perfect for accommodating school hours, social commitments, or even a second job. Whether you need part-time hours or specific shifts, we strive to provide a work-life balance that meets your needs while being part of our dedicated team in New Bern, North Carolina.

At Domino's Pizza, the work environment is dynamic and team-oriented. As a Customer Service Rep, you'll be part of a supportive and friendly group that prioritizes customer satisfaction. We encourage collaboration and create a fun atmosphere that not only values hard work but also the importance of our employees' happiness and growth within the company.

Absolutely! At Domino's Pizza, we offer numerous opportunities for career advancement as we continue to grow. If you're eager and show great potential in your role as a Customer Service Rep, you may have the chance to move up to management or explore other career paths within our franchise. Your growth is as important to us as it is to you!

To effectively answer this question, highlight your people skills, ability to work in a team, and any previous customer service experience. Use specific examples of how you've provided exceptional service in past roles and express your enthusiasm for joining the team at Domino's.

When responding, emphasize the importance of staying calm and listening to the customer's concerns. Mention your problem-solving skills and give an example of a time you successfully resolved a conflict, ultimately leading to a positive outcome.

Describe a scenario where you collaborated with others to achieve a common goal. Focus on your ability to communicate effectively and support your teammates while keeping the environment positive and productive.

Mention your organizational skills and ability to remain focused under pressure. Explain that you would prioritize customer orders and tasks that enhance service efficiency, demonstrating your commitment to delivering great customer experiences at Domino's.

Showcase your understanding of Domino's mission to prioritize its people and its dedication to customer satisfaction. Highlight its fun and collaborative culture, and relate it to why you want to be part of their team.

Stress the importance of careful listening and double-checking orders before submission. Share your experience in managing order details accurately to avoid confusion and enhance customer satisfaction.

Offer tips such as focusing on the positive impact of your work, setting small achievable goals throughout the day, and using humor to uplift your spirits while working as a Customer Service Rep.

Express your willingness to work during flexible hours and how this fits into your lifestyle, especially considering the need for work-life balance. Discuss your availability and readiness to adapt to the team's needs.

Discuss your ambitions and how working at Domino's Pizza as a Customer Service Rep aligns with your career aspirations. Whether you're aiming for management or gaining valuable experience, show your commitment to your personal and professional growth.

Share your admiration for Domino's reputation as a leader in the pizza industry and your excitement about being part of a team that values its people. Relate your personal values with the company's emphasis on quality service and teamwork.