The IT Support Specialist II at Everi will serve a crucial role in providing frontline technical support for internal users, handling hardware and software issues, and ensuring workstation security in line with regulatory standards. In this role, you will also manage user onboarding and offboarding, configure and deploy hardware, maintain the IT knowledge base, and support events while collaborating with various teams on projects. It's a diverse set of responsibilities that makes every day unique!

To qualify for the IT Support Specialist II role at Everi, candidates should possess a Bachelor’s degree in IT, Computer Science, Engineering, or a relevant combination of experience and education. Additionally, having 2-5 years in an IT support position in a customer-focused setting is essential, along with excellent communication skills and strong problem-solving abilities. Technical familiarity with Microsoft Windows, Office Suite, and advanced troubleshooting skills will also set you up for success.

The IT Support Specialist II position at Everi is strictly on-site at our corporate headquarters in Las Vegas, NV. This allows you to interact directly with team members and quickly address any technical issues that arise, ensuring a productive and collaborative environment. There may be some local travel to nearby company locations as needed.

As the IT Support Specialist II at Everi, you'll provide a wide range of technical support, including addressing hardware and software issues, maintaining account integrity, and ensuring compliance with security standards. You'll also assist with workstation deployment and inventory management. Engagement with internal events and cross-team projects adds variety to your daily tasks, making it a fulfilling role.

Everi offers an excellent benefits package for its IT Support Specialist II employees. This includes medical, dental, and vision insurance, a 401k with company matching, generous time off policies, and unique perks like adoption assistance and gym reimbursement. The company's commitment to building a positive workplace culture has earned it recognition as a Top Workplace, making it an ideal environment for personal and professional growth.

When answering this question, detail a specific scenario where you successfully solved a technical issue. Start by explaining the problem, your approach to diagnose it, the steps you took to resolve it, and how you ensured the user was satisfied. Emphasize your problem-solving skills and ability to communicate clearly.

Discuss your strategy for handling multiple requests, like assessing each issue's urgency and impact on business functionality. You might mention using a ticketing system to track requests and how you communicate timelines to users, ensuring they feel supported throughout the process.

Share specific experiences related to compliance with standards like SOX, PCI, and SOC2. You could highlight the practices you implemented to ensure workstation security and user account integrity, along with your understanding of its importance in a corporate setting.

Explain your methods for staying updated on technology trends, such as following reputable tech blogs, participating in webinars, attending conferences, or engaging in professional networking. Mention how this continuous learning benefits your performance as an IT support specialist.

Elaborate on your hands-on experience setting up and deploying IT hardware and software. Discuss specific tools or procedures you've used to configure systems and ensure they are operational for users, including any technical challenges you've overcome during the process.

Demonstrate your interpersonal skills by sharing an example of a difficult situation you've encountered. Focus on how you maintained professionalism, listened actively to the user's concerns, and worked collaboratively to find a solution that satisfied them.

Outline your general troubleshooting steps, including defining the problem, gathering information, testing solutions, and documenting the resolution. This systematic approach shows your organizational skills while also highlighting your technical expertise.

Identify the ticketing systems you have experience with, such as Jira or ServiceNow, and explain how you've utilized them to manage support requests, track resolution times, and ensure users are informed throughout the process.

Clarify your level of experience with remote support solutions such as remote access software. Discuss the techniques you use to effectively guide users through issues from a distance and ensure they feel supported even when not physically present.

Share your enthusiasm for the role and the company. Mention any specific aspects of Everi's culture or mission that resonate with you and explain how your skills and values align with the organization's goals.