HQ Experience Lead

The HQ Experience Lead at Faherty plays a pivotal role in managing the overall operations of the headquarters, ensuring a vibrant, efficient, and inspiring work environment. Responsibilities include overseeing daily office management, maintaining relationships with vendors, and providing executive support to the founders. You'll also coordinate new hire onboarding and plan company events that foster a strong team culture.

To be considered for the HQ Experience Lead position at Faherty, candidates should have at least 2 years of customer-facing experience, showcasing a passion for people interaction and exceptional customer service skills. Strong communication abilities, self-directed initiative, and a problem-solving attitude are essential. A positive demeanor that inspires those around you will also be highly regarded.

As the HQ Experience Lead, you'll provide high-level executive assistance to the Faherty founders, including managing their calendars, travel arrangements, and supporting various executive projects. This role involves collaborating closely with the Chief of Staff to ensure that the founders' day-to-day operations run smoothly, allowing them to focus on their core objectives for the brand.

Faherty’s culture is centered around connection, authenticity, and teamwork. As an HQ Experience Lead, you'll be part of a family-run business that values diversity and inclusivity. The environment encourages collaboration among passionate individuals who are dedicated to delivering quality while holding themselves accountable for a lower environmental impact.

Faherty is committed to offering competitive compensation and benefits for the HQ Experience Lead position. This includes health benefits, a 401(K) plan with company match, incentives programs, commuter options/benefits, and a generous employee discount. The goal is to ensure that all team members feel valued and supported in their roles.

To create an engaging office environment, I would prioritize open communication and feedback from team members, ensuring that everyone feels heard and valued. I would introduce initiatives that celebrate achievements and foster team spirit, such as regular events and recognition efforts tailored to the needs of the employees.

Effective office management relies on well-structured organizational systems, such as a digital calendar system for scheduling, clear communication tools for team collaboration, and inventory management processes for office supplies. These enable smoother operations, enhance productivity, and minimize disruptions.

In a previous customer-facing role, a client was unhappy with service delays. I actively listened to their concerns, validated their feelings, and promptly offered solutions such as expedited service options. This positive engagement not only resolved the issue but also preserved the client relationship.

Managing vendor relationships involves establishing clear communication and understanding both parties' expectations. Regular check-ins, timely payments, and fostering a respectful partnership can enhance service quality and ensure alignment with the company’s operational needs.

My approach to developing an onboarding process focuses on providing comprehensive resources and personalized welcome experiences. This includes introducing new hires to team members, offering detailed training materials, and setting up check-in meetings to ensure they feel supported throughout their transition.

In a fast-paced environment, prioritization is key. I would start by assessing urgency and impact, categorizing tasks into immediate, short-term, and long-term priorities. Using tools like to-do lists or project management software can help keep me organized and ensure that critical tasks are addressed first.

Fostering a positive workplace culture involves recognizing achievements and supporting team members. I believe in open communication where feedback is encouraged, as well as organizing engaging activities that strengthen relationships within the team, enhancing camaraderie and morale.

Maintaining office tidiness can be achieved by implementing organized systems for shared spaces, establishing cleaning routines, and encouraging team members to take ownership of their areas. Regular inspections and appreciation of those who maintain cleanliness can motivate everyone to keep the space tidy.

Handling multiple tasks while providing executive assistance requires excellent organizational skills. I would prioritize tasks based on urgency, use time management tools, and delegate when necessary. Effective communication is crucial to ensure all expectations are met without compromising quality.

I am excited about the opportunity to work as the HQ Experience Lead at Faherty because I admire the company's commitment to sustainability and quality. Being part of a family-run brand that values inclusivity and positive experiences resonates with my personal and professional values.