Wine Educator (PT) - Lincourt

As a Wine Educator at Foley Family Wines & Spirits, your primary responsibility will be to create engaging and informative wine tasting experiences for our guests. This includes greeting visitors, accurately answering questions about the property and our wine portfolio, and effectively communicating our brand story. You'll also handle routine sales transactions and assist in booking guest experiences via phone or email, all while maintaining high standards of hospitality.

To become a Wine Educator at Lincourt, you'll need to be at least 21 years old and preferably have two years of hospitality or tasting room experience. While a novice level of wine knowledge is acceptable, your passion for wine and commitment to exceptional customer service are essential. Proficiency in Microsoft Office Suite and prior POS experience is preferred but not a deal-breaker!

Working as a Wine Educator at Foley Family Wines & Spirits provides a vibrant atmosphere within the tasting room, characterized by moderate noise levels and foot traffic from guests. It's a non-smoking environment where the emphasis is on creating a welcoming and pleasant space for wine enthusiasts. You'll also be required to maintain a professional appearance and refrain from heavily scented products that may impact the tasting experience.

While having previous winery or tasting room experience is preferred, it's not strictly necessary for the Wine Educator position at Lincourt. What truly matters is your enthusiasm for wine, your willingness to learn, and your ability to create a welcoming environment for guests. Comprehensive training will be provided to help you thrive in this role.

As a Wine Educator at Lincourt, you'll need to be available for shifts primarily on weekends, as this is when our hospitality center is busiest. Flexibility in your schedule is important, including the possibility of evening and holiday shifts, to accommodate our guest needs and ensure an engaging and memorable experience.

When answering this question, emphasize your passion for wine, your desire to share knowledge, and your interest in engaging with guests to enhance their experience. Discuss how this role aligns with your career goals and why you are motivated to work at Foley Family Wines & Spirits specifically.

Begin by acknowledging the guest's feelings and showing empathy. Explain that you are there to ensure they have a great experience. Offer to replace the wine or provide a different suggestion based on their preferences. This showcases your commitment to customer satisfaction and problem-solving skills.

In your response, recount a specific incident where you went above and beyond for a customer. Focus on the steps you took to meet their needs, emphasizing your communication skills and willingness to create a memorable experience, which is vital for a Wine Educator.

Before the interview, research Foley Family Wines & Spirits, highlighting key brands and their unique characteristics. Share this knowledge during the interview to demonstrate your interest in the company and your ability to convey the brand story to guests, a crucial part of being a Wine Educator.

Discuss your organizational skills and provide an example of how you manage multiple tasks effectively. Mention strategies you use to stay focused, ensuring that both the guest experience and operational duties are handled efficiently.

Share ideas on how you would engage with guests to explain the benefits of wine memberships, focusing on building relationships and understanding their preferences. Discuss how you would personalize your approach to make it appealing.

Talk about your plan to create memorable experiences that not only showcase the wines but also engage customers in conversation. Discuss ideas such as offering exclusive tastings or wine-pairing events that could entice guests to make purchases.

Emphasize your commitment to continuous learning by discussing how you follow industry news, attend workshops, or read relevant literature. This reflects a proactive approach to enhancing your expertise, which benefits both you and the guests.

Share your perspective on the role of atmosphere, knowledge sharing, and guest interaction in creating a great wine-tasting experience. Highlight the importance of making guests feel comfortable and valued while guiding them through the tasting process.

Talk about your enthusiasm for teamwork and how you believe in fostering a positive environment. Share past experiences where you contributed to a team’s success and discuss how you can bring that collaborative spirit to the Wine Educator position at Lincourt.