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Critical Facilities Technician

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Data Center Critical Facilities Technician maintains and repairs electrical, mechanical and plumbing/piping equipment, machinery and controls located in the interior and exterior of building. The Technician will also monitor operations and conduct a routine and on-going assessment of the building systems, operations and performance along with performance testing and data analyzes to ensure the proper functioning of departmental equipment.

Responsibilities

At the direction of supervisor, the Data Center Critical Facilities Technician will be responsible for:

  • Maintaining, monitoring and performing preventive maintenance and continuous operation of all building systems including: fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switch gear), emergency backup systems and hot water systems

  • Monitors operation, adjusts and maintains refrigeration, chilled water and air conditioning equipment; boilers, and ventilating and hot water heaters; pumps, valves, piping and filters; other mechanical and electrical equipment; record readings and make adjustments where necessary to ensure proper operation of equipment. 

  • Requires the ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required.

  • Install and repair plumbing/piping/tubing; wire single and three phase motors (single & two speed); run conduit; pull wiring to machinery, motors, operating parts, etc.; install and rebuild pumps and motors; install and rebuild air compressors;  heat exchangers; replace bearings in all types of motors;  replace seals on pumps; install and repair piping, valves, filters, hot water systems and associated controls

  • Assist with other mechanics and operators with major repairs and maintenance of building and equipment.

  • Install, repair, and maintain electrical controls, switching and motor controls. 

  • Operate and maintain critical equipment including UPS systems, generators, chillers and critical air conditioning units.

  • Monitor operation, repair, and maintain refrigeration, water cooling and air conditioning equipment; boilers, heating, ventilating and hot water equipment; pumps, valves, piping and filters; other mechanical and electrical equipment; recording readings as necessary to assure proper operation of equipment; responsible for reporting any problems/malfunctions

  • Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.  Maintains a clean and safe workplace.

  • Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings.

  • Responsible for keeping records of buildings rounds and readings, all engineering logs and engineering data sheets.

  • Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respects to the building’s critical functions and the work they are to perform, including an incident contact response list.

  • Responsible for understanding and complying with emergency escalation procedures.

  • Ensure that the CWA (Critical Facility Work Authorization) is a well-understood process among the building staff, engineers, tenants and contractors who perform work on the building’s critical infrastructure.

  • Ensure strict adherence to Critical Awareness Process, Technical Bulletins, established engineering guidelines, processes, and procedures.

  • Performs additional job duties as requested.

                  

Requirements

  • Must have hands-on experience in a data center/critical facility, including UPS Systems, emergency generators, and switch-gear

  • High School diploma or GED equivalent

  • Operating Engineers license (SMA) or equivalent

  • Certification as a Universal Technician for CFC’s (or within 90 days of employment)

  • Working knowledge of computer applications including Word and Excel.

  • Demonstrated verbal/written communication skills.

  • Proven record of excellent internal and external customer service.

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

  • Some of these benefits, include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Compensated for Holidays Worked

  • Pay differential for Night Shift Employment

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site –Lewisville, TX

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary 

  • Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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Average salary estimate

$55000 / YEARLY (est.)
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$45000K
$65000K

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What You Should Know About Critical Facilities Technician, JLL

Join the JLL team as a Critical Facilities Technician in Lewisville, TX, where you can play a crucial role in maintaining and optimizing our data center operations. At JLL, we believe in empowering our team to thrive in a supportive environment that combines world-class services with innovative technology. As our Critical Facilities Technician, you'll be the backbone of our building operations, ensuring that everything runs smoothly from electrical to mechanical systems. Your responsibilities will include regular maintenance of HVAC systems, plumbing, electrical equipment, and emergency backup systems, coupled with routine monitoring and performance testing to guarantee all systems are performing at their best. If you have hands-on experience in data center operations, hold a high school diploma or GED, and possess a knack for problem-solving, you could be a perfect fit for this role. We value a strong customer service ethos, so you'll also be responsible for overseeing contractors and maintaining safety standards within our facilities. With a commitment to personal growth, our comprehensive benefits package includes 401(k) matching, medical coverage, and paid parental leave, all aimed at supporting your overall wellness. If you're ready to embark on a fulfilling career where technology meets real estate and you want to make a difference, we encourage you to apply today and learn more about how you can shape a better future with JLL.

Frequently Asked Questions (FAQs) for Critical Facilities Technician Role at JLL
What are the responsibilities of a Critical Facilities Technician at JLL?

As a Critical Facilities Technician at JLL, your primary responsibilities will revolve around maintaining and repairing various electrical, mechanical, and plumbing systems both inside and outside of the building. You'll monitor building operations, perform preventive maintenance, and ensure that critical systems such as HVAC and emergency backup equipment are functioning optimally. Additionally, you will collaborate with other team members on major repairs, oversee contractor activities, and maintain accurate records of engineering logs and readings. Your role is essential in creating a safe and efficient working environment.

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What qualifications are required for the Critical Facilities Technician position at JLL?

To qualify for the Critical Facilities Technician role at JLL, candidates need to have hands-on experience within a data center setting, specifically with UPS systems, generators, and switch-gear. A high school diploma or GED is essential, along with an Operating Engineers license (SMA) or equivalent. Candidates must also obtain certification as a Universal Technician for CFCs within 90 days of employment. Proficiency in computer applications like Word and Excel is vital, as well as strong verbal and written communication skills, ensuring excellent internal and external customer service.

Join Rise to see the full answer
What benefits can I expect as a Critical Facilities Technician at JLL?

At JLL, we recognize that well-being is integral to workplace satisfaction, which is why we offer a comprehensive benefits package for our Critical Facilities Technicians. Expect to enjoy a robust 401(k) plan with matching contributions, comprehensive medical, dental, and vision care, as well as paid parental leave at full salary. Additional benefits might include compensated holidays and premium pay differentials for night shift work, all geared towards fostering your growth and helping you maintain a healthy work-life balance.

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How does JLL support career growth for Critical Facilities Technicians?

JLL is deeply committed to the growth and development of our team members, including Critical Facilities Technicians. We facilitate advance training opportunities and ensure that you are well-versed in industry best practices, which empowers you to excel in your role. As you gain experience, you will have the chance to take on additional responsibilities and even explore various career pathways within the company. We believe in nurturing talent and promoting from within, ensuring that you can thrive in your career as part of the JLL family.

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What is the work environment like for a Critical Facilities Technician at JLL?

The work environment for a Critical Facilities Technician at JLL is dynamic and engaging, where collaboration and teamwork are highly valued. You'll work on-site in Lewisville, TX, interfacing with various teams, including mechanics and operators, ensuring that all building systems function at peak performance. Our commitment to safety and cleanliness is paramount, creating a supportive atmosphere where everyone can contribute to maintaining high operational standards and providing exceptional service to our clients.

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Common Interview Questions for Critical Facilities Technician
Can you describe your experience with maintaining critical systems in a data center?

When answering this question, focus on specific examples of systems you've worked with, such as HVAC, UPS, and generators. Discuss the maintenance processes you've followed, any issues you resolved, and how you ensured the integrity of those systems. Be sure to emphasize your hands-on experience and any relevant certifications you hold.

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How do you prioritize tasks when managing multiple systems in a facility?

In response to this question, highlight your organizational skills and ability to assess urgency. Discuss how you would evaluate maintenance needs based on system criticality, immediate operational demands, and preventive maintenance schedules. Showing examples from your past experience can strengthen your answer.

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What safety protocols do you follow while working on electrical systems?

Your answer should demonstrate your knowledge of safety regulations and personal safety measures. Discuss the specific protocols you adhere to, such as lockout/tagout procedures, wearing appropriate PPE, and conducting safety checks before beginning electrical work. Emphasize your commitment to maintaining a safe work environment.

Join Rise to see the full answer
How do you handle unexpected equipment failures?

When addressing this question, it's important to showcase your troubleshooting skills and ability to stay calm under pressure. Describe a situation where you encountered an unexpected failure, how you diagnosed the problem, and the steps you took to rectify the issue. Mention the importance of documenting the incident for future reference.

Join Rise to see the full answer
Can you explain the process you follow for preventive maintenance?

In your answer, outline the steps you take for preventive maintenance, such as creating schedules, conducting regular inspections, and using checklists. Discuss any software you use for maintenance tracking and how you utilize performance data to inform your maintenance strategy. This shows your proactive approach to facility management.

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What experience do you have with monitoring building systems?

Provide examples of the types of building systems you've monitored in your previous positions. Discuss the technologies and software used for monitoring and how you interpret the data. Highlight how your observations led to improvements in system performance or efficiencies.

Join Rise to see the full answer
Describe a time you collaborated with a team on a major repair.

Use the STAR (Situation, Task, Action, Result) method to structure your answer. Briefly outline the context, your role in the project, and the outcome. Collaboration and teamwork are key in facility management, so emphasize communication and how working together contributed to a successful repair.

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What techniques do you use for documenting maintenance tasks?

Discuss your preferred methods for documentation, such as digital logs, checklists, or software. Highlight the importance of accurate documentation for compliance, tracking performance, and facilitating communication with stakeholders, including management and contractors.

Join Rise to see the full answer
How do you stay updated on industry trends and technologies?

In your response, mention specific resources such as industry publications, professional organizations, or training programs you engage with to keep your knowledge current. Highlight your commitment to continuous learning and how you apply new insights to your work in facility management.

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Why do you want to work as a Critical Facilities Technician for JLL?

This is a chance for you to express your enthusiasm about working with JLL. Discuss your admiration for JLL’s commitment to sustainability and innovation in real estate. Talk about how your skills align with the company’s mission and how you see yourself contributing positively as part of the team.

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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...

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DATE POSTED
April 4, 2025

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