Portuguese Speaking Customer Support for Logistics & Shipping Department - job 1 of 2

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you will be responsible for responding to customer inquiries in Portuguese via various channels such as phone, email, and chat. You will assist clients with their questions about shipping options and logistics, document interactions in the CRM system, and collaborate with operational teams to resolve complex issues.

To qualify for the Portuguese Speaking Customer Support position at Mercier Consultancy, candidates must be fluent in both Portuguese and English, possess excellent communication skills, and have a strong customer service background, preferably in logistics or shipping. Proficiency in using CRM systems is also an advantage.

The Portuguese Speaking Customer Support role at Mercier Consultancy includes numerous benefits such as a competitive monthly salary, performance bonuses, a fully paid relocation package, health insurance, extra salaries, accommodation assistance, and fully paid training. Additionally, employees have the opportunity to take a free Greek course.

To prepare for an interview for the Portuguese Speaking Customer Support position at Mercier Consultancy, candidates should familiarize themselves with common customer service scenarios, logistics terminology, and demonstrate proficiency in both Portuguese and English. Practicing answers to typical interview questions can also prove beneficial.

The work environment for a Portuguese Speaking Customer Support Representative at Mercier Consultancy is dynamic and fast-paced, making it ideal for those who thrive under pressure. Collaboration with various teams to solve customer issues is encouraged, fostering a supportive and engaging workplace.

Discuss where you have previously worked, the types of inquiries you handled, and how you resolved issues. Highlight your familiarity with logistics processes to make your answer relevant.

Explain your approach to prioritization, perhaps mentioning the use of CRM tools to track interactions and how you assess which inquiries need immediate attention based on urgency and customer impact.

Express your approach to empathy and problem-solving. Talk about how you would listen to the customer's concerns, validate their feelings, and work towards a resolution that meets their needs while respecting company policies.

Share your personal strategies for remaining calm and positive, such as focusing on solutions rather than problems, taking breaks when needed, and reminding yourself of the company's commitment to excellence in service.

Highlight your attention to detail and organizational skills. Discuss the importance of thorough documentation for future references and how it impacts overall customer satisfaction.

Describe a specific scenario showcasing teamwork, illustrating how collaboration enhanced customer experience and led to a successful outcome.

Discuss clarity, active listening, and the importance of tailoring your communication style to the client's understanding. Emphasize empathy and reassurance as part of effective communication.

Address your multitasking skills and provide examples of how you manage time effectively, utilize tools, and prioritize tasks to ensure each customer feels valued.

Share your passion for helping others and how positive customer interactions are fulfilling for you. Mention the impact good service can have on company reputation.

Express your enthusiasm for the logistics industry and Mercier Consultancy's values. Share how your skills and experiences align with the role and how you’re excited to be an asset to the team.