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Supervisor Care Coordination, RN - job 2 of 2

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

A. The Operational Supervisor Care Coordination RN is responsible for caseloads and responsible for the Care Coordination staff and units he/she supervises. Works with Care Coordinators on a daily basis to resolve complex cases and provide guidance throughout shift. Communicates and coordinates with the House Coordinator to identify care coordination actions needed to ensure effective bed management. Communicates and coordinates with Manager, Care Coordination Leadership and all other campuses as needed. In the absence of the Manager or Director, supervisor may assume responsibility. B. The UM/Appeals Supervisor Care Coordination RN is responsible for an appeals caseload and responsible for the Care Coordination staff for case reviews and UR appeals. Works with Appeals and Case review staff on a daily basis to resolve cases and provide guidance. Coordinates worklists and completion of cases on audit review, retro authorization and appeals. A. OPERATIONAL SUPERVISOR CARE COORDINATION RN: PRIMARY DUTIES AND

Qualifications

REQUIRED:1. Nursing degree and three (3) years previous experience as hospital care coordinator or insurance case management. 2. Current Standards of Care & Criteria, working knowledge of Intequal and/or Milliman. 3. Ability to train and direct employees. PREFERRED:1. Bachelor's degree in nursing. Five years of experience in care coordination or related field. Leadership experience preferred. 2. Certification as Certified Case Manager (CCM), or Accredited Case Manager (ACM).

Work Hours:

8am-4:30pm

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Supervisor Care Coordination, RN, Northside Hospital Inc.

Join Northside Hospital as a Supervisor Care Coordination, RN, and take your nursing career to the next level! Located in Cumming, Northside is an award-winning healthcare institution that is consistently expanding its reach and quality of care. In this role, you’ll be pivotal in overseeing the care coordination staff and ensuring the effective management of patient caseloads. Your daily interactions with Care Coordinators will be crucial as you assist in resolving complex cases and offer the support they need throughout their shift. You will also work closely with the House Coordinator to enhance bed management efficiency. Your leadership skills will shine, especially in the absence of the Manager or Director, as you may be called upon to make key decisions that affect patient care. If you have a nursing degree, experience in hospital care coordination or insurance case management, and a passion for guiding and training staff, we’d love to hear from you! Northside Hospital not only offers a chance to improve patient outcomes across the Atlanta area but also supports your professional development through a collaborative environment. Plus, with flexible work hours from 8 am to 4:30 pm, this is the perfect opportunity to balance your career and personal life. If you’re ready to make an impact, discover more about this exciting opportunity today!

Frequently Asked Questions (FAQs) for Supervisor Care Coordination, RN Role at Northside Hospital Inc.
What responsibilities does the Supervisor Care Coordination, RN at Northside Hospital have?

The Supervisor Care Coordination, RN at Northside Hospital is tasked with managing both caseloads and the Care Coordination staff within their units. This role involves resolving complex cases by working closely with Care Coordinators and providing the necessary guidance throughout the shift. The supervisor also plays a crucial role in effective bed management, communicating with team members and upper management to ensure seamless patient care and operational excellence.

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What qualifications are required for the Supervisor Care Coordination, RN position at Northside Hospital?

To qualify for the Supervisor Care Coordination, RN position at Northside Hospital, candidates must possess a nursing degree and have a minimum of three years of prior experience in a hospital care coordinator or insurance case management role. Familiarity with current Standards of Care and Criteria, as well as a working knowledge of Intequal or Milliman, is also essential. Leadership experience is highly preferred for this key supervisory role.

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What is the work schedule for the Supervisor Care Coordination, RN position at Northside Hospital?

The work hours for the Supervisor Care Coordination, RN position at Northside Hospital are set from 8 am to 4:30 pm. This schedule allows for a balanced work-life dynamic while giving you the chance to make a significant difference in patient care during standard business hours.

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What are the preferred qualifications for the Supervisor Care Coordination, RN role at Northside Hospital?

In addition to the required nursing degree and experience, candidates for the Supervisor Care Coordination, RN role at Northside Hospital preferred to have a Bachelor’s degree in nursing and at least five years of experience in care coordination or a related field. Certification as a Certified Case Manager (CCM) or Accredited Case Manager (ACM) is also sought after, showcasing a commitment to professional excellence in the field.

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How does the Supervisor Care Coordination, RN position contribute to Northside Hospital's mission?

The Supervisor Care Coordination, RN plays a vital role in Northside Hospital's mission by ensuring high-quality patient care and effective management of healthcare services. By overseeing care coordination efforts and guiding staff in their responsibilities, this position directly contributes to improving patient outcomes and enhancing the overall efficiency of hospital operations.

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Common Interview Questions for Supervisor Care Coordination, RN
Can you describe your experience with case management in a healthcare setting?

Highlight your relevant work experience, detailing specific responsibilities you managed as a care coordinator or in your previous roles. Discuss particular cases you've handled, any challenges faced, and how you successfully resolved them to improve patient care.

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How do you prioritize workloads for your care coordination staff?

Demonstrate your ability to assess and prioritize tasks by explaining your approach to workload management. Discuss how you evaluate the urgency of cases, delegate tasks fairly among the team, and ensure staff resources are optimally utilized.

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What strategies do you use to resolve complex patient cases?

Outline a systematic approach to resolving complex cases, including collaboration with interdisciplinary teams, effective communication with patients and their families, and utilizing evidence-based practice to achieve favorable outcomes.

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How do you ensure compliance with care standards and regulations in your team?

Explain your methods for maintaining compliance, such as regular training, staying updated with regulatory changes, and implementing checks and balances to ensure that all staff adhere to required standards.

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What experience do you have in training and developing staff?

Share examples of how you have mentored or trained new employees and facilitated continuous education within your team. Talk about the impact this has had on staff performance and patient care.

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Can you provide an example of a time you had to make a difficult decision in your role?

Choose a specific instance where you faced a challenging decision, describe the context, the decision-making process you used, and the outcome. This will show your critical thinking and leadership skills.

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How do you handle conflicts within your team?

Discuss your conflict resolution skills by explaining your approach to understanding differing perspectives, promoting open communication, and fostering collaboration among team members to find a suitable resolution.

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What tools or software are you familiar with for managing care coordination tasks?

Mention any relevant software or tools you are experienced with, such as electronic health records (EHR), care coordination software, or data management systems. Explain how you use these tools to enhance efficiency and patient care.

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How do you measure the success of care coordination efforts?

Articulate the metrics or KPIs you track to evaluate the effectiveness of care coordination. Discuss patient outcomes, satisfaction surveys, and operational efficiencies as indicators of success in this area.

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Why do you want to work as a Supervisor Care Coordination, RN at Northside Hospital?

Share your motivation for applying to Northside Hospital, focusing on its reputation for quality care, commitment to staff development, and how your personal values align with the hospital's mission and vision.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 9, 2025

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