Assistant Store Manager

As an Assistant Store Manager at Tommy Bahama, your primary responsibilities include supporting the Store Manager in leading the team, driving sales, fostering a welcoming store environment, and ensuring that guests receive exceptional service. You'll play a vital role in training and developing the Retail Team Members, promoting a culture of teamwork and enthusiasm, and analyzing store performance to identify opportunities for growth.

To qualify for the Assistant Store Manager position at Tommy Bahama, you should have at least 3 years of retail experience, including 2 years in a supervisory role. A college degree in Business or a related field is preferred. Strong leadership, organizational, and communication skills are also essential, along with a passion for delivering excellent customer service.

At Tommy Bahama, we prioritize the growth of our employees. As an Assistant Store Manager, you will receive comprehensive training and resources aimed at your development within the company. We value internal promotions and provide opportunities for career advancement so you can thrive in your retail career through coaching and support from upper management.

The work environment at Tommy Bahama is vibrant and energetic, focusing on teamwork and customer satisfaction. As an Assistant Store Manager, you will be involved in creating a relaxed shopping destination where both employees and guests feel valued. You'll help foster a culture of aloha fun, where creativity and collaboration are encouraged, allowing everyone to enjoy their work and contribute to the brand's lifestyle.

The Assistant Store Manager role at Tommy Bahama does require physical capability to perform various tasks. You should be able to frequently lift and/or move up to approximately 50 pounds, with occasional bending, stooping, and climbing ladders. The role also requires routine standing for up to 8 hours, so being in good physical shape is important to meet the demands of the job.

When answering this question, share a specific example where your leadership directly contributed to achieving sales goals. Highlight how you motivated your team and any innovative strategies you implemented to enhance team performance.

Illustrate your approach by providing a past experience where you resolved a customer complaint effectively. Show that you listen attentively, empathize with the customer, and strive to find a solution that satisfies both the customer and company policies.

Discuss various techniques you've successfully employed in the past, such as team training on selling skills, upselling strategies, or targeted promotions that engage customers effectively and encourage higher sales volumes.

Describe your methods for staying organized, such as using checklists or delegating responsibilities effectively. Showcase your ability to balance multiple priorities while maintaining a focus on customer satisfaction and team support.

Share examples of how you've previously created visually appealing merchandising displays that attracted customers and drove sales. Highlight any successful marketing strategies that worked well in your past roles.

Discuss specific activities or initiatives you've implemented to enhance team bonding and communication. Highlight the importance of collaboration in achieving sales targets and creating a positive work environment.

Explain your approach to handling underperformance, emphasizing the importance of clear communication, setting performance goals, and providing constructive feedback and support to help the team member improve.

Talk about your methods for staying informed, such as following retail industry news, attending workshops, or networking with other professionals. Highlight how this knowledge can benefit your role as an Assistant Store Manager.

Describe the elements that you believe define outstanding customer service, such as attentiveness, empathy, responsiveness, and a genuine desire to create a memorable experience for guests.

Convey your passion for the brand and its values. Discuss how the company's commitment to lifestyle and customer happiness resonates with you personally and professionally, and how you can contribute to that mission.