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Senior Associate, Service Management

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Job Classification:

Technology - Admin & Support

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

Your Team

As a Sr. Associate, Service Management in the Technology Application Operations organization, you will partner with functional owners and cross-functional teams to drive automation initiatives across diverse operational functions. You will Specialize in the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. Includes Event, Incident & Problem Management; Vulnerability Management; Change & Configuration Release Management & Delivery & Implementation.

Here is What You Can Expect on a Typical Day

Collaborate with stakeholders to understand processes, identify pain points, and align automation solutions with business objectives
Develop, implement, and maintain automated workflows using tools such as Power Automate, Ansible, and Terraform to manage both on-premises and cloud environments
Write and maintain robust scripts in Python, Shell scripting, or other relevant languages for process and infrastructure automation
Design and integrate REST APIs to enhance operational workflows and streamline communication between systems
Support and troubleshoot automation workflows, working closely with operations teams to ensure high performance and minimal downtime
Develop reusable Infrastructure-as-Code (IaC) templates and solutions to ensure consistency and reliability
Provide feedback to group on potential areas of improvement; contribute to continual improvement stories
Serve as a Subject Matter Expert for automation tools and practices, providing training and guidance to team members
Facilitate discussions to drive outcomes of ITSM process; identify escalations when appropriate
Deliver cross-product demos showcasing developed solutions, implementation, and measurable impact on business outcomes
Follow established communication procedures; collaborate with technical and non-technical resources
Stay up-to-date with emerging technologies and proactively incorporate innovation into automation strategies

The Skills & Expertise You Bring

Bachelor’s degree in computer science, Engineering, or related field; or equivalent work experience.
Strong problem-solving, communication, and collaboration skills, with a business-oriented mindset to align technical solutions with organizational goals.
In-depth understanding of Service Management Framework principles and processes and the ability to apply technical knowledge in project or program activities
Demonstrated experience with configuration management tools like Ansible, Puppet, Chef, or SaltStack.
Expertise in scripting languages like Python and Bash for automating tasks
Hands-on experience with DevOps practices, including CI/CD pipelines and infrastructure automation
Proficiency in cloud platforms (AWS, Azure, GCP) and designing hybrid cloud solutions.
Experience developing and leveraging REST APIs to integrate and automate infrastructure processes
Familiarity with monitoring and alerting tools such as Dynatrace, Splunk, or Elasticsearch.
Understanding of version control systems like Git and collaboration platforms like GitHub/GitLab
Basic understanding of ServiceNow workflows or other front-end tools to integrate with back-end infrastructure
Knowledge of containerization tools like Docker and orchestration platforms like Kubernetes.
Ability to gather management information and consolidate agreed key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service
Knowledge of Service Management tools: Servicenow, Splunk, Dynatrace, Aternity
Basic understanding of technology stacks, Cloud Services, Software Development Lifecycle, Core Infrastructure components and interdependencies
Customer Service: Ability to help clients and/or customers resolve issues and ensure a positive experience
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to communicate effectively (both verbally and in writing) with all the stakeholders.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis: ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

You’ll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $72,900.00 to $108,600.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Market competitive base salaries, with a yearly bonus potential at every level.

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

Average salary estimate

$90750 / YEARLY (est.)

min

max

$72900K

$108600K

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What You Should Know About Senior Associate, Service Management, Prudential Financial

Are you ready to take your career to the next level? Join Prudential as a Senior Associate in Service Management right here in Newark, NJ! In this vital role, you'll be part of our Global Technology team, where digital transformation isn’t just a buzzword—it’s part of our DNA. Your mission, should you choose to accept it, involves partnering with functional owners and other teams to drive innovative automation initiatives. You’ll specialize in technology service delivery, ensuring that we meet and exceed our customers' expectations. Each day will bring exciting challenges as you collaborate with stakeholders to pinpoint pain points and implement automated solutions using tools like Power Automate and Terraform. You'll leverage your scripting talents, using languages like Python and Shell to automate processes effectively. Not to mention, you’ll integrate REST APIs to streamline workflows and enhance communication across systems. Your expertise will also shine as you serve as a Subject Matter Expert, guiding your team in the latest automation practices and tools. At Prudential, you'll not only build your skills but will also contribute to an inclusive culture where your voice truly matters. If you're motivated to create impact and thrive in a supportive environment, this is the place for you!

Frequently Asked Questions (FAQs) for Senior Associate, Service Management Role at Prudential Financial

What are the responsibilities of a Senior Associate, Service Management at Prudential?

As a Senior Associate in Service Management at Prudential, your core responsibilities will include collaborating with various stakeholders to automate operational functions, managing technology services delivered to clients, and driving solutions that align with business goals. You will be engaged in Event, Incident & Problem Management, and provide expertise in automation tools like Ansible and Terraform to streamline processes effectively.