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Client Support Consultant

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Fast Facts

Join Relias as a Client Support Consultant to provide exceptional support to healthcare organizations while enjoying a flexible work environment and growth opportunities.

Responsibilities: Handle inbound client issues via phone, chat, email, and other channels; maintain documentation and assist in onboarding new employees.

Skills: Excellent written and verbal communication skills, time management, detail-oriented, and flexibility in a fast-paced environment.

Qualifications: Bachelor's degree and previous customer service experience preferred; familiarity with CRM systems is a plus.

Location: Morrisville, NC, with a requirement to work in-office approximately 30/40 days per quarter.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.

Are you looking for a high energy, strategic, and fast-paced position as a Client Support Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
20%+ annual employee promotion and transfer rate
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Support Consultant is the primary contact for inbound client issues, communicating with and escalating to other departments as needed. As a Support Consultant, this role may provide service to our clients on either the SaaS or Ecommerce team. The Support Consultant must provide customer service via multiple channels (including phone, chat, email, web, social), responding to and resolving client queries within SLA guidelines. The Support Consultant will also keep a record of all client interactions in Salesforce, our Customer Relationship Management (CRM) tool, must de-escalate situations involving dissatisfied clients, and follow up with clients as needed. Support Consultant must possess a helpful attitude, strong written and oral communication skills, an ability to multitask, time management skills, high levels of initiative, and an ability to be flexible with changing priorities.

WHAT YOU'LL BE DOING:

Provide quick response times and quality support to our clients via available channels, such as chat, web form, email, phone, or social platform
Work collaboratively in a team environment to help answer questions, share knowledge, and shadow/reverse shadow with new employees during their onboarding
Help to maintain documentation, training resources, and internal knowledge materials

YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

Desire to work with and assist clients
Excellent communication skills (written and verbal)
A sense of urgency, a desire to solve problems, and strong time management skills
Detail-oriented / Process-oriented
Ability to communicate complex ideas through a variety of modalities
High levels of emotional intelligence-- patience, composure, and flexibility
Strong computer skills
Professionalism- punctuality, transparency, integrity
Flexibility in the face of change
Ability to work in a fast-paced, dynamic call center
Bachelor Degree

IT WOULD BE IDEAL IF YOU HAVE/ARE:

Previous customer service experience preferred
Experience with a CRM preferred, but not required
Bilingual abilities are a plus: able to read, write and speak Spanish proficiently

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

Company: Relias LLC

Country: United States of America

State/Region: North Carolina

City: Morrisville

Postal Code: 27560

Job ID: 278109

Average salary estimate

$55000 / YEARLY (est.)

min

max

$45000K

$65000K

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What You Should Know About Client Support Consultant, Relias

Are you ready to step into a role where your efforts can truly make a difference? Join Relias as a Client Support Consultant in Morrisville, where your passion for helping others meets a flexible and dynamic work environment. In this role, you'll be the primary point of contact for healthcare organizations, addressing their inquiries and providing exceptional support through various channels like phone, chat, and email. Your knack for details and excellent communication skills will shine as you assist clients in resolving issues and onboarding new employees seamlessly. At Relias, we pride ourselves on empowering over 11,000 healthcare organizations with innovative tools that help them improve clinical and financial outcomes. You’ll be part of a team dedicated to elevating the performance of clients, working collaboratively to achieve stellar results. Your role will involve maintaining thorough documentation and contributing to our knowledge base, ensuring our clients receive timely and accurate information. With opportunities for professional growth through leadership training and development programs, this is more than just a job—it's a career where you can thrive and grow. Plus, enjoy our fantastic health benefits, including a generous 401k match and an inclusive parental leave policy. Relias is on the lookout for enthusiastic individuals who are eager to learn and make a meaningful impact. If you're ready to join a company that values your contributions and is leading the charge in healthcare improvement, we want to hear from you!

Frequently Asked Questions (FAQs) for Client Support Consultant Role at Relias

What are the main responsibilities of a Client Support Consultant at Relias?

As a Client Support Consultant at Relias, your primary responsibilities will include handling inbound client inquiries via phone, chat, and email, while providing exceptional customer service. You'll also assist in onboarding new employees, maintain documentation of client interactions, and collaborate with team members to create training materials. Your role is crucial in identifying client needs and ensuring their issues are resolved promptly within SLA guidelines.