Staff Technical Program Manager - job 2 of 6

As a Staff Technical Program Manager at ServiceNow, you’ll be responsible for spearheading large, cross-functional initiatives, identifying problems, advocating for design thinking methodologies, and ensuring project execution despite tight deadlines. Your role will also involve collaborating with team leaders, extracting important insights, and driving program delivery effectively across our organization.

To qualify for the Staff Technical Program Manager position at ServiceNow, candidates should have at least 8 years of experience in project/program management within medium to large companies, preferably within technical teams. A BA/BS degree in fields such as Business Management or Computer Information Systems is essential. Experience with AI integration in workflows and strong communication skills are also desired.

ServiceNow emphasizes inclusivity for the Staff Technical Program Manager role by inviting candidates from diverse backgrounds, including those with non-traditional career paths. The organization values unique experiences that contribute to its team dynamics, fostering an environment where everyone can dream big and thrive.

The work culture for a Staff Technical Program Manager at ServiceNow is rooted in flexibility and trust. The organization supports various work personas, allowing you to balance remote and in-office work depending on your role. This enables a collaborative atmosphere that respects individual workstyles while achieving common goals.

AI integration is crucial in the Staff Technical Program Manager role at ServiceNow because it enhances decision-making and problem-solving processes. By leveraging AI-powered tools and insights, you will be able to automate workflows and improve operational efficiency, ultimately contributing to the innovative solutions that ServiceNow brings to its global customers.

When prioritizing tasks in a large cross-functional project, I assess the impact and urgency of each task while considering dependencies among team members. This involves engaging stakeholders to understand their priorities, creating a clear project timeline, and regularly adjusting tasks as needed to meet project goals effectively.

In a challenging project involving multiple departments, I faced obstacles around conflicting priorities and communication breakdowns. I organized regular check-ins and established a collaborative platform for transparent updates, allowing teams to address concerns and adjust timelines accordingly, which improved overall project flow and outcomes.

To communicate project updates effectively, I utilize a combination of weekly status reports, visual presentations, and dedicated project dashboards. This ensures that stakeholders have access to real-time progress metrics and can engage in discussions during regular review meetings, fostering transparency and collaboration.

Integrating feedback into my project management process is essential. I actively seek input from team members and stakeholders through surveys and follow-up discussions, and I implement this feedback into project iterations. This continuous improvement loop helps enhance team performance and project outcomes significantly.

In my previous roles, I worked extensively with AI technologies, utilizing AI-driven analytics to gain insights from project data. This experience helped me automate repetitive tasks, predict project risks through analytics, and improve decision-making processes, all of which are crucial for a Staff Technical Program Manager at ServiceNow.

Handling tight deadlines requires a strategic approach. I prioritize tasks and break larger objectives into smaller, manageable milestones. By fostering a collaborative team environment and utilizing time management tools, we keep focused on quality while meeting deadlines efficiently.

Leading cross-functional teams has been a significant part of my role as a technical program manager. I emphasize open communication, align team objectives, and encourage collaboration. This approach ensures that all team members contribute their expertise, resulting in cohesive solutions and successful project outcomes.

To identify potential problems early, I employ risk management strategies, such as risk assessments and scenario planning. Regular team meetings and feedback loops also play a crucial role in ensuring that any red flags are highlighted quickly, allowing for proactive mitigation strategies as needed.

I champion design thinking in my projects by facilitating workshops that encourage creativity and empathy towards users. By incorporating user feedback and iterative prototyping, I ensure that our solutions are user-centric and aligned with business objectives, fostering innovation throughout the project lifecycle.

Empathy is vital in my role as a Staff Technical Program Manager. It allows me to understand the perspectives of team members and stakeholders, fostering a positive work environment. By empathizing with their challenges and needs, I can effectively address concerns, promote collaboration, and drive team success.