As a Pre-Sales Consultant at Smartcat, your primary responsibilities will include engaging with clients to understand their technical challenges, delivering complex technical demos, and collaborating with sales and product teams. You will serve as a crucial bridge between technology and customer success, ensuring alignment with market trends and customer needs. By identifying areas where our Language AI platform can be leveraged, you will play a vital role in driving business outcomes and product adoption.

To qualify for the Pre-Sales Consultant role at Smartcat, candidates should possess a Bachelor’s or Master’s degree in an engineering or analytical discipline, accompanied by over five years of relevant experience in analytical sales roles. Strong technical presales experience in an AI SaaS environment is essential, along with excellent communication skills to effectively present ideas to diverse audiences, including C-Level executives. Experience in localization workflows or basic programming skills is a plus.

Pre-Sales Consultants at Smartcat contribute to customer success by closely collaborating with Customer Success Managers and Strategic Account Executives to address client needs. They proactively engage accounts with value-driven methodologies, execute proof-of-value demonstrations, and assist in technical support to ensure seamless adoption of the Smartcat platform. This partnership is crucial in retaining high-profile clients and driving long-term satisfaction and loyalty.

A successful Pre-Sales Consultant at Smartcat must possess strong technical skills to troubleshoot complex implementations, excellent communication skills for presenting to various stakeholders, and exceptional negotiation abilities to manage client expectations. Furthermore, an entrepreneurial spirit, intellectual curiosity, and a collaborative mindset are key attributes that will empower you to thrive in this dynamic role and make meaningful contributions.

At Smartcat, the culture emphasizes diversity and high performance, creating an environment where every team member is respected and valued for their unique perspectives. Pre-Sales Consultants are encouraged to be their authentic selves while working collaboratively to drive innovation in the language industry. With a fully remote team distributed across multiple countries, Smartcat fosters a flexible yet high-impact workplace, making it an exciting place for forward-thinking professionals.

In your answer, highlight specific experiences where you successfully demonstrated complex AI SaaS solutions to clients, focusing on how you tailored demonstrations based on their needs. Emphasize your ability to understand technical challenges and how you effectively communicated solutions that delivered measurable business outcomes.

Discuss your organizational skills and how you effectively manage your time. Illustrate how you assess client needs and urgency to prioritize tasks and demonstrate your capability to deliver value consistently, even under pressure. Sharing specific examples can help strengthen your answer.

When answering, select a real-life example where your technical skills were tested. Explain the challenge and the steps you took to diagnose and resolve the issue, focusing on collaborative efforts with clients and teams. This narrative will showcase both your problem-solving abilities and your communication skills.

Recognize the importance of knowing your audience by discussing how you tailor your presentations to highlight strategic value and ROI. Address their pain points directly and relate how Smartcat’s solutions align with their business objectives to maintain engagement and foster decision-making.

Your answer should include specific resources, such as industry publications, online courses, or professional networks that you utilize regularly. This demonstrates your commitment to continuous learning and staying informed about technological advancements and market demands.

Discuss your techniques for understanding client needs, actively listening, and establishing trust. Explain how you follow up post-sale and provide ongoing support to ensure satisfaction and foster long-term partnerships.

Share relevant experiences where you applied value engineering to identify potential business outcomes for clients. Outline your methods in quantifying value and how you communicated these insights effectively to stakeholders.

Explain your approach to listening to client concerns attentively and validating their objections before addressing them. Share techniques you use to provide reassurance through effective problem-solving and solutions that align with their needs.

Highlight the importance of collaborating with cross-functional teams, including Product and Engineering, to ensure that customer feedback is integrated into product development. Share examples of how you’ve partnered with other departments to improve customer engagement and product alignment.

Reflect on Smartcat’s innovative approach to the multilingual industry and how your values align with its mission. Express enthusiasm for being part of a dynamic growth environment and your commitment to contributing to the transformation of traditional language processes through effective AI-powered solutions.