Culinary Operations Manager

Description

Starbird is a Bay Area born company and the nation's first super-premium fast-food concept. Starbird

is blazing trails in the fast-food industry by challenging industry conventions and serving feel good

crispy chicken. While on a relentless pursuit of deliciousness, Starbird creates food people can feel

good about eating. All the food is fresh, scratch-made, created with trustworthy ingredients and

served by passionate team members. Starbird makes accessing their five-star flavor easy with an

omni-channel technology experience and seamless online and in-store ordering. Starbird's

hospitality mission is to create a positive, memorable experience and connection with every single

guest. Our service standards match our food, super-premium. We are growing rapidly, and we'll be

adding additional locations in both the Bay Area and Southern California this year. To help fuel this

growth, we are looking for amazing people who have the passion for the work we do here and to join

our movement.

Our Culture

Our team members are the lifeblood of our organization. We select team members that exhibit our

company values and have a positive attitude and disposition. We believe in promoting from within

our organization and helping our employees to build their skills. To encourage self-growth within our

organization, Starbird provides an educational enrichment program and a language learning

program for all our employees. Whereas many companies give generously to worthy community-

focused organizations, we focus our philanthropic efforts on the development and futures of all our

beloved team members.

Position Purpose:

Manages all food, product and SOP development projects. Collaborates with cross-functional team

members to prepare food products and recipes for field testing. Creates and maintains the related

documentation, product builds and photos for training purposes. Maintains company recipe

databases and inventory management system, including prep lists and order guides. Conducts on-

going product improvement, identifying and testing products that minimize and improve operational

complexity.

Essential Duties and Responsibilities:

• Manages food and product development projects in cooperation with Marketing, Operations,Training and Purchasing. Works closely with Purchasing, Operations, R&D and Training as a Subject Matter Expert (SME) to organize and manage recipes and SOPs for deployment to restaurant level team members.
• Completes fully finished documentation of all recipes and SOPs from start to finish, must have experience with document creation, including, but not limited to, Google (G Suite), Word, Excel, PowerPoint, etc. This position will require extensive computer work and candidate must be proficient.
• Sources, evaluates and provides development direction for new products and ingredients, communicating next steps to internal departments and vendors.
• Assists with the generation of bench top recipes of new products for internal tastings and photo shoots.
• Conducts culinary testing of products to deliver on the concept, validating new product ingredients, prep recipes and yields, etc. Knowledge of recipe yields and scale-ups are a must.
• Collaborates cross-functionally with teams to prepare food products for field testing, documents recipe builds, along with product photos, for training purposes. Delivers new product and SOP training to Operations/Training, providing details of product development to support the creation of training materials. Participates with Ops and Training in system implementation of products and programs.
• Coordinates in-store training of new menu items, recipes and promotions for market testing and full roll-out.
• Assists training and operations with new restaurant openings, and travel is required. Regular store visits to all locations is required.
• Partners with Supply Chain in the sourcing of all food and non-food products for LTO’s.
• Collaborates with IT for POS materials to ensure order accuracy and defines theoretical food costs.
• Maintains recipe database, with intricate knowledge of prep recipes, yields and inventory management software.
• Interacts professionally and ethically, constructively participating as a collaborative team member or leader in pursuit of common goals.
• The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may include other duties as assigned

Supervisory Responsibilities:

This position has no oversight or accountability for others.

Qualifications – Education, Experience, License/Certifications:

To perform this job successfully, an individual must be able to satisfactorily perform the essential

functions of the job. Reasonable accommodation may be made to enable individuals with disabilities

to perform the essential functions of the job. The requirements listed below are representative of the

education and/or experience required.

Education and/or Experience:

• 3+ years of experience in multi-unit chain restaurant kitchen operations management or Culinary R&D. Managing recipe development and/or culinary training projects is required.
• Must possess an active Food Handler’s Certification, Manager Certification preferred.

Travel:

• Ability to travel 25%.
• Must possess a car and Driver’s License.

Other Skills/Knowledge/Abilities:

• Must possess culinary skills; ability to read recipes, measure products and be skilled with cutlery.
• Must possess a positive attitude, be flexible and self-directed, and work well without supervision.
• Ability to read, write, and interpret routine reports, documents and correspondence.
• Ability to effectively speak with internal customers, vendors and team members.
• Ability to solve practical and abstract problems and deal with a variety of known variables and unknown variables in situations where only limited standardization exists.
• Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines.
• Proficiency with Microsoft Excel, Word, PowerPoint, and G Suite required.
• Inventory Management software experience preferred.