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Home Ownership & Commercial Officer

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We are currently seeking a Home Ownership & Commercial Officer to join our team. You will be pivotal role in managing the organisations leasehold, freehold and shared ownership stock, including income management.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Outline of key responsibilities for the Home Ownership & Commercial Officer....

To provide an efficient, quality and customer focussed management services to home owners and commercial tenants to whom the Group provides a service.
To work with cross functional teams to ensure an excellent service to all customers and stakeholders.
To work within a team and assist the Home Ownership and Commercial Co-ordinator and Manager and other team members to achieve performance targets to maximise income, reduce voids loss and improve customer satisfaction, in line with policy and the Groups vision and values.
To provide an efficient and value for money service in line with the Team’s budget
To manage all Commercial, Leasehold and Home Ownership properties including Intermediate Rents ( Rent to Home Buy ) in accordance with current legislation and best practice.
To respond promptly and efficiently to all internal and external queries and enquiries
To deliver high performance by ensuring maximum recovery of income and arrears in line with policy and legislative practises, and the recovery of charges in connection with Sec 20 works.
Maintain accurate records and documentation, ensuring compliance with data protection and confidentiality policies.
Contribute to the continuous improvement of processes and procedures within the Home Ownership & Commercial Team.

We are looking for someone who has....

Full driving licence and the use of a vehicle with insurance for business use
Strong experience and knowledge in leasehold management and home ownership is essential.
Experience in a similar role within the housing/property sector, with knowledge of shared ownership schemes, leasehold administration, and commercial lettings.
Strong understanding of relevant legislation, regulations, and procedures related to property management and sales.
To have some working knowledge of leasehold housing management, including Shared Ownership and Right to Buy leases, as well as understanding of neighbourhood management and dealing with ASB, income collection and complaints
Excellent organisational and time management skills, with the ability to multitask and prioritise effectively in a fast-paced environment.
Strong attention to detail and accuracy in record-keeping and documentation.
Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, colleagues, and stakeholders.
Proficiency in using computer systems and software, including MS Office.
Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.
In this role you will be covering the following areas North Yorkshire, South Yorkshire and North West

In return, we are offering the successful candidate in the Home Ownership & Commercial Officer role…

Starting salary of £35,229 per annum
Annual pay scale increase
You have the option to work from our offices in Wakefield or Blackburn once a month. The rest of the time, you can work either onsite or from home. You will be expected to travel out to schemes and to face to face meetings
The main areas you will look after are North Yorkshire - up to Whitby and Middlesbrough, South Yorkshire to Lincolnshire and Lancashire (Manchester/ Salford area)
27 days holiday (rising to 32 over 5 years’ service) + bank holidays
Work from any of our offices or from home, with approximately 2 days a week dedicated to remote work.
You will be working 37 hours per week, Monday – Friday
Wide range of technical, professional, and personal development training opportunities
Attractive pension scheme
Health and wellbeing benefits including access to GPs
A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

INDTHG1

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$35229K

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What You Should Know About Home Ownership & Commercial Officer, Together Housing

We are excited to announce an opportunity to join Together Housing Group as a Home Ownership & Commercial Officer! In this pivotal role, you will manage our leasehold, freehold, and shared ownership stock, ensuring efficient income management while providing top-notch support to homeowners and commercial tenants. Together Housing Group is one of the largest housing associations in the North of England, managing over 38,000 homes, and as a non-profit entity, every penny we make is reinvested back into our communities. We pride ourselves on our commitment to diversity and inclusion and are an employer that champions those with disabilities. As the Home Ownership & Commercial Officer, you will work closely with cross-functional teams, helping achieve performance targets that aim to maximise income and enhance customer satisfaction. Your responsibilities will include managing various housing properties in compliance with legislation and best practices, resolving inquiries, and maintaining accurate records. We're looking for an individual who brings strong experience in leasehold management and home ownership, alongside excellent organisational skills and the ability to build relationships with a range of stakeholders. With a starting salary of £35,229, flexible work options, and an array of personal development opportunities, this is more than just a job; it's a chance to make a real difference in our communities. Ready to take this exciting step in your career? Apply today!

Frequently Asked Questions (FAQs) for Home Ownership & Commercial Officer Role at Together Housing

What are the responsibilities of a Home Ownership & Commercial Officer at Together Housing Group?

As a Home Ownership & Commercial Officer at Together Housing Group, your primary responsibilities include managing leasehold, freehold, and shared ownership properties efficiently. You'll provide quality management services to homeowners and commercial tenants, ensuring maximum income recovery, reducing void loss, and improving customer satisfaction. You'll collaborate with cross-functional teams, manage queries, maintain accurate records, and contribute to continuous process improvements, all while adhering to current legislation and best practices.