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Business Banking Healthcare Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Healthcare Business Banking Relationship Managers (“BBRMs”) serve as primary advisors to U.S. Bank’s Healthcare clients with annual revenue of up to $25 MM. BBRMs are experienced partners who understand their clients’ needs and goals, as well as delivering comprehensive financial solutions. They take a holistic approach to relationship management, leveraging deep partnerships across the Bank to deliver a wide range of offerings to support both the individual and the business entity. This includes loan products, credit cards, payment processing, treasury solutions, and personal wealth planning.

Healthcare Business Banking RMs are responsible for cultivating and managing new and existing healthcare client relationships. They achieve this by serving as trusted partners who assess and attend to client needs, provide education on available deposit and loan products and services, and recommend financial solutions based on each client’s unique goals. They utilize their business banking expertise to consult and deliver a mix of products and services including lines of credit, term debt products, buyouts, and commercial mortgages. When a client’s needs extend beyond core business banking offerings, the BBRM continues to direct the overall relationship and plays a leading role in managing referrals to/partnership with other business units.

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Five or more years of relevant experience

 

Preferred Skills/Experience

- Prior Healthcare and Practice Finance banking & structuring experience

- Prior experience in clinic and center Commercial Real Estate

- Experience partnering across a large, matrixed organization in support of client delivery execution (especially with Treasury Management, Payments, and Wealth Management partners)

- Experience working with Healthcare and Practice clients & prospects

- Experience managing complex credit structures and loan requests larger than $2.5MM

- Experience working with companies and practices up to $25MM in annual revenue

- Experience working with Salesforce and nCino

- Proven success developing new business and COIs in the healthcare industry

- Demonstrated knowledge of commercial credit and credit quality

- Agile and innovative approach to problem solving and decision making

- Excellent verbal and written communication and presentation skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00 - $127,050.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Average salary estimate

$112612.5 / YEARLY (est.)
min
max
$98175K
$127050K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Banking Healthcare Relationship Manager, U.S. Bank

Join U.S. Bank as a Business Banking Healthcare Relationship Manager in Las Vegas, NV, where you can make a meaningful impact in the healthcare sector! In this rewarding position, you will be the go-to advisor for healthcare clients with revenues of up to $25 million. Your role will be vital in cultivating and maintaining strong relationships as you assess needs and deliver comprehensive financial solutions tailored specifically for each client. No two days will be the same, as you'll leverage your banking expertise to provide a wide range of services, from loan products and treasury solutions to personal wealth planning. You're not just assisting clients; you're enhancing their potential by helping them navigate their financial landscapes wisely and effectively. This hybrid role provides the flexibility of working both in the office and remotely, giving you the best of both worlds. Your strong communication skills will shine as you educate clients on available services and collaborate with teams across U.S. Bank. If you're ready to start a fulfilling career journey where you can truly thrive, look no further than this exciting opportunity at U.S. Bank!

Frequently Asked Questions (FAQs) for Business Banking Healthcare Relationship Manager Role at U.S. Bank
What are the responsibilities of a Business Banking Healthcare Relationship Manager at U.S. Bank?

The Business Banking Healthcare Relationship Manager at U.S. Bank is tasked with serving healthcare clients, understanding their unique needs and goals, and delivering comprehensive financial solutions. You'll be responsible for cultivating new relationships, managing existing accounts, providing education on financial products, and recommending solutions tailored to each client’s goals, thus playing a pivotal role in their financial success.

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What qualifications do I need to become a Business Banking Healthcare Relationship Manager at U.S. Bank?

To qualify for the Business Banking Healthcare Relationship Manager position at U.S. Bank, you'll need a Bachelor’s degree or equivalent work experience, along with a minimum of five years of relevant experience, particularly in the healthcare banking sector. Having hands-on experience with complex credit structures and an understanding of healthcare financial needs would be advantageous.

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How does U.S. Bank support its Business Banking Healthcare Relationship Managers?

U.S. Bank supports its Business Banking Healthcare Relationship Managers by providing comprehensive training and partnership opportunities across various units like Treasury Management and Wealth Management. Managers benefit from a hybrid working environment which balances in-office collaboration and remote flexibility, enhancing work-life balance while ensuring they have the tools necessary to succeed.

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What skills are preferred for a Business Banking Healthcare Relationship Manager at U.S. Bank?

Preferred skills for Business Banking Healthcare Relationship Managers at U.S. Bank include prior healthcare banking experience, proficiency in managing complex financial structures, and an ability to communicate effectively across large organizations. Familiarity with tools such as Salesforce and nCino is beneficial, as is demonstrable success in developing new business within the healthcare industry.

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What are the typical career progression opportunities for a Business Banking Healthcare Relationship Manager at U.S. Bank?

At U.S. Bank, a Business Banking Healthcare Relationship Manager has numerous opportunities for career advancement. With a strong foundation in client management and financial solutions, you could progress to senior management roles, explore positions in wealth management or treasury teams, or take on leadership positions within the broader business banking division.

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Common Interview Questions for Business Banking Healthcare Relationship Manager
What experience do you have that relates to the role of a Business Banking Healthcare Relationship Manager?

To answer this question effectively, you should highlight your relevant experience in healthcare banking and relationship management. Discuss specific roles where you've effectively managed client relationships and provided financial solutions, as well as your understanding of the healthcare industry's unique financial needs.

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Can you describe a time when you turned around a difficult client relationship?

In responding to this question, provide a concrete example of a situation where you faced challenges in a client relationship. Discuss how you assessed the client’s needs, the steps you took to address their concerns, and the resulting positive outcome, emphasizing your relationship-building and problem-solving skills.

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How do you prioritize multiple client accounts as a Business Banking Healthcare Relationship Manager?

Explain your approach to organization and time management. Discuss tools or methods you use to keep track of client accounts and deadlines. Emphasize your ability to assess urgency and impact to ensure that all clients receive the attention they need while balancing your responsibilities effectively.

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What financial products do you think are most beneficial for healthcare clients?

A great response would be to reference various financial products like lines of credit, term loans, and treasury solutions. You should personalize your answer by discussing how these products can specifically address common challenges faced by healthcare providers, illustrating your industry knowledge.

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How do you stay updated with changes in the banking and healthcare industries?

Share your strategies for keeping up-to-date, such as attending industry conferences, participating in networking events, or following relevant publications and online forums. Highlight your commitment to continuous learning as it pertains to both banking and the healthcare landscape.

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How do you assess your client's financial goals?

Discuss your method for engaging with clients to understand their financial aspirations. Emphasize the importance of open communication, active listening, and using the information gathered to develop tailored financial strategies that align with each client's business objectives.

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Describe how you collaborate with other departments at U.S. Bank to deliver solutions.

Your answer should illustrate the collaborative nature of banking. Provide an example where you worked closely with teams such as Treasury Management or Wealth Management to design and deliver complex solutions, showcasing your ability to work in a matrixed organization.

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What steps do you take to ensure compliance with financial regulations?

Reference your familiarity with relevant regulations and banking practices. Discuss how you ensure compliance in your client transactions, including ongoing education, active monitoring of regulatory changes, and consulting with compliance specialists whenever necessary.

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How do you measure your success as a Business Banking Healthcare Relationship Manager?

Your answer should focus on key performance indicators you consider, such as client retention rates, growth in loan balances, and overall client satisfaction. Highlight your commitment to setting and achieving goals that contribute to both your clients' success and the bank's objectives.

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Why do you want to work for U.S. Bank?

Discuss your admiration for U.S. Bank’s commitment to community support and customer service. Mention specific elements from the job description that attract you, such as the focus on innovative financial solutions in healthcare and the opportunity for professional growth within a supportive environment.

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U.S. Bancorp, with approximately 70,000 employees and $601 billion in assets as of September 30, 2022, is the parent company of U.S. Bank National Association. The Minneapolis-based company serves millions of customers locally, nationally and glob...

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DATE POSTED
April 10, 2025

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