Director Organizational Strategy and Business Ops - job 13 of 20

The Director of Organizational Strategy and Business Ops at Visa is responsible for leading a cross-functional team to implement high-quality Generative AI products, managing the Corporate GenAI Team’s budget, and overseeing workforce planning. The role includes driving strategy for building and deploying enterprise-grade GenAI technologies while ensuring alignment with organizational goals.

Candidates for the Director Organizational Strategy and Business Ops at Visa should possess a strong background in strategy and business operations, particularly with experience in Generative AI technologies. Leadership skills, effective communication, and a proven track record of driving initiatives from ideation to execution are essential for success in this role.

In this role, the Director Organizational Strategy and Business Ops at Visa enhances corporate productivity by spearheading the deployment of Generative AI and automation products. By improving efficiency and creating robust, secure solutions, the director ensures that teams can work more effectively, ultimately driving organizational success.

The Director Organizational Strategy and Business Ops at Visa will operate in a hybrid work environment, spending 2-3 days a week in the office and the remainder working remotely. This balance provides flexibility while ensuring collaboration and engagement with the team.

Visa promotes a culture of excitement, cohesion, and innovation for the Director of Organizational Strategy and Business Ops role. The director is expected to be a role model, fostering an engaging work environment that prioritizes employee well-being and encourages collaboration across the organization.

A great way to motivate a team is through clear communication of expectations and goals, recognizing their achievements, and fostering an environment where team members feel valued and empowered. Sharing success stories and encouraging open feedback can also inspire the team to excel.

In discussing your experience with Generative AI technologies, focus on specific projects you’ve led, the technologies you've used, the challenges faced, and how you overcame them. Highlight how these technologies improved productivity and resulted in successful outcomes for your previous organization.

To enhance productivity with GenAI, I would first analyze existing processes to identify bottlenecks. Then, I would prioritize the deployment of AI tools that automate repetitive tasks, thereby allowing employees to focus on higher-value activities. Additionally, setting measurable KPIs is vital to track improvements.

Prioritizing initiatives involves assessing project impact, resource availability, and alignment with organizational goals. I would utilize a strategic prioritization framework, possibly incorporating feedback from team members to ensure alignment with company objectives and employee strengths.

My approach to budget management involves thorough planning and tracking of expenditures against the budget regularly. I prioritize transparency with the team, ensuring everyone understands the rationale behind budget allocations, and I adapt strategies based on project needs and financial forecasts.

I believe in addressing conflicts head-on by facilitating open discussions in a neutral setting. Encouraging team members to express their viewpoints fosters understanding and collaboration. I'll work to find common ground and seek solutions that strengthen team cohesion.

Leading a cultural shift requires clear vision and consistent actions. I would communicate the desired culture, involve employees in the change process, and establish initiatives that promote engagement and collaboration, ensuring that values are reinforced through leadership behaviors.

Measuring the success of a Generative AI initiative involves establishing KPIs that reflect improvements in productivity, efficiency, and user satisfaction. I would collect feedback, analyze time savings, and assess overall impact on business objectives to gauge effectiveness.

When discussing successful initiatives, be sure to outline the problem, your strategic approach, the implementation process, and the measurable outcome. This demonstrates your ability to think strategically and execute plans effectively.

To ensure alignment, I regularly communicate the company’s vision and objectives to the team. Incorporating goal-setting meetings where team goals are tied directly to corporate objectives helps the team remain focused. I also facilitate regular check-ins to assess alignment and progress.