Sr. Director, Head of Sales Delivery, NA Visa Direct - job 10 of 12

The Senior Director, Head of Sales Delivery at Visa Direct is tasked with driving client launches and optimizing revenue timelines. This involves managing a team that focuses on building customized onboarding plans, implementing pricing constructs, and collaborating with multiple internal teams to streamline the launch process. The role is crucial in ensuring that the new clients receive proper support and guidance from contract signing to program scale.

Candidates for the Senior Director, Head of Sales Delivery role at Visa Direct typically need extensive experience in sales delivery management, particularly in fast-paced environments. A proven track record of working with clients and cross-functional teams is essential. Strong interpersonal skills and a client-savvy approach are critical, as you will be navigating complex client relationships and driving significant revenue goals.

In the role of Senior Director, Head of Sales Delivery, collaboration is key. You will interface with diverse teams, including product, account management, legal, and finance, to form a cohesive strategy for client launches and revenue generation. This cross-functional interaction ensures that all teams are aligned in achieving shared objectives and that client needs are effectively met.

The Senior Director, Head of Sales Delivery is imperative to the Visa Direct ecosystem, as this position directly influences the successful launch and scalability of payment solutions. With a focus on client onboarding and integrating Visa Direct's capabilities, this role shapes the overall client experience, driving adoption and satisfaction across complex payment landscapes.

Success in the Senior Director, Head of Sales Delivery role at Visa Direct hinges on a blend of strong leadership, analytical skills, and an ability to navigate complex client relationships. Interpersonal skills are crucial for effective collaboration with internal teams, and a proactive, client-centric approach will ensure the achievement of aggressive launch and revenue targets.

When answering this question, emphasize your leadership style and focus on specific examples of how you've successfully built teams, managed challenges, and achieved results in fast-paced environments.

Discuss your systematic approach to onboarding, including developing customized go-to-market plans, setting clear timelines, and working closely with clients and internal teams to ensure a smooth transition.

Share specific strategies you have employed in the past—such as creating engaging client experiences or optimizing pricing structures—that have led to revenue growth. This will showcase your strategic thinking and understanding of market dynamics.

Highlight your collaborative approach, including communication methods, stakeholder management, and any tools you use to ensure clarity and alignment across teams, illustrating your ability to work well in a cross-functional environment.

Be prepared to outline a specific challenge, your thought process in addressing it, and the positive outcomes that resulted from your actions. This demonstrates problem-solving skills and resilience.

Discuss project management techniques, prioritization strategies, and how you motivate your team to stay on track while maintaining high-quality standards.

Express genuine enthusiasm for the industry, perhaps by referencing specific trends, challenges, or opportunities you notice in the payments space that align with Visa Direct’s vision.

Discuss setting clear objectives, measuring performance against those objectives, and the importance of fostering a culture of growth and celebration of successes within your team.

Share both your theoretical understanding of cross-border payments as well as practical experiences. Discuss trends, regulatory landscapes, and operational challenges to demonstrate your expertise.

Clarify how you identify stakeholders, manage expectations, and communicate effectively to ensure all parties are aligned and informed throughout the project lifecycle.