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Sr. Manager, Business Strategy & Operations - job 15 of 21

Visa is looking for a Sr. Manager, Business Strategy & Operations to administer the resources, tools and technologies necessary to deliver internal and external events and experiences at Visa. Key responsibilities for the Sr. Manager will include management of the following: event tech stack, event intake and ticketing system, cross-functional task force initiatives, event data collection and KPI reporting, complex project initiatives, and shared communication and updates with the wider event organization. This position will report directly to the Sr. Director of Strategy & Operations and will be a thought partner to drive the ongoing development of Visa’s Event & Experience Center of Excellence.  A successful candidate will be strategically minded, highly organized, tech savvy, knowledgeable about the trends and best practices impacting the event industry, excel at managing sophisticated projects, able to work effectively in a complex organization, and adept at synthesizing a variety of inputs into a successful outcome.

Successful Candidate Qualities

  • Project management leader with the ability to handle multiple, high priority projects simultaneously
  • Strategic thinker with the ability to identify, document and highlight dependencies and relationships between projects and cross-functional teams
  • Natural collaborator and relationship builder, able to interact successfully all multiple levels within the organization
  • Customer service driven

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager, Business Strategy & Operations, Visa

Visa is on the lookout for a Sr. Manager, Business Strategy & Operations to be a key player in shaping unforgettable internal and external events at our San Francisco office. In this dynamic role, you will be at the helm of our event tech stack, managing everything from our event intake and ticketing system to overseeing cross-functional initiatives. Your keen analytical skills will come into play as you gather data on event outcomes and prepare KPI reports that keep our events on track and aligned with our business goals. Reporting directly to the Sr. Director of Strategy & Operations, you’ll thrive as a thought partner in the ongoing evolution of Visa’s Event & Experience Center of Excellence. The ideal candidate is not just a strategic thinker but also a project management maestro who can juggle multiple high-priority projects with ease. You’ll need to be tech-savvy, familiar with industry trends, and skilled at navigating complex organizational structures. With an eye for detail, you’ll excel at synthesizing diverse inputs into cohesive outcomes. Furthermore, a customer service-centric mindset will help pave the way for positive collaborations across various teams and levels within Visa, ensuring that every event delivers exceptional experiences. As this is a hybrid position, you’ll get the flexibility to balance your time in the office and working remotely, with specific expectations confirmed by your Hiring Manager. Join us in making an impact at Visa!

Frequently Asked Questions (FAQs) for Sr. Manager, Business Strategy & Operations Role at Visa
What are the primary responsibilities of a Sr. Manager, Business Strategy & Operations at Visa?

The Sr. Manager, Business Strategy & Operations at Visa is responsible for managing the event tech stack, overseeing the event intake and ticketing system, and leading cross-functional initiatives. This role also involves collecting event data, KPI reporting, and developing complex project strategies while maintaining clear communication with the broader event organization.

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What qualifications are required for the Sr. Manager, Business Strategy & Operations position at Visa?

To be considered for the Sr. Manager, Business Strategy & Operations at Visa, applicants should possess strong project management skills, the ability to handle multiple high-priority projects, and a strategic mindset. Familiarity with the latest trends and best practices in the event industry is crucial, as well as collaboration and communication skills effective at all organizational levels.

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How does the Sr. Manager, Business Strategy & Operations contribute to event success at Visa?

The Sr. Manager, Business Strategy & Operations significantly impacts event success at Visa by ensuring that event strategies align with business objectives. They manage resources, technologies, and data to optimize the planning and execution of events, promoting innovation and enhancing attendee experiences.

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Is the Sr. Manager, Business Strategy & Operations role at Visa hybrid or remote?

Yes, the Sr. Manager, Business Strategy & Operations position at Visa is a hybrid role. The specific expectations for in-office days will be discussed and confirmed with your Hiring Manager, offering flexibility while still maintaining collaboration opportunities within the team.

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What skills are essential for a successful Sr. Manager, Business Strategy & Operations at Visa?

A successful Sr. Manager, Business Strategy & Operations at Visa should be strategically minded, highly organized, tech-savvy, and adept in project management. Excellent relationship-building skills are essential to collaborate effectively across multiple teams and levels, driving customer-focused initiatives successfully.

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Common Interview Questions for Sr. Manager, Business Strategy & Operations
Can you describe your experience with event technology management?

In preparing for this question, highlight specific tools or software you've used in past roles and how you utilized them to enhance event experiences. Discuss any challenges you faced and how you overcame them, showing your technical proficiency and problem-solving skills.

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How do you prioritize multiple projects within a complex organization?

When addressing this question, discuss your approach to setting priorities based on project impact, deadlines, and resource availability. Mention any frameworks or tools you use to stay organized, and provide examples of how you have successfully managed competing demands in previous roles.

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What strategies do you use for effective communication in cross-functional teams?

Emphasize your communication style and tools you’ve implemented to keep teams informed and engaged. Explain how you tailor your messages to different stakeholders and describe a scenario where effective communication led to the successful completion of an event.

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Can you share an example of a complex project you managed from start to finish?

Provide a detailed account of a relevant project, discussing the planning, execution, and outcome. Highlight your role, the challenges faced, solutions developed, and any metrics or feedback that demonstrate the project's success.

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How do you measure the success of an event?

Explain your approach to collecting and analyzing data post-event, mentioning specific KPIs you track, such as attendee satisfaction and engagement metrics. Consider discussing how you have used feedback to improve future events and your process for reporting results to stakeholders.

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What do you believe are the current trends in the event management industry?

Stay up-to-date with trends such as virtual and hybrid events, sustainability, and technological innovations. Discuss how these trends can enhance attendee experiences and provide insights into how you might implement them at Visa.

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Describe a time when a project didn’t go as planned. How did you handle it?

Share a specific example showcasing your problem-solving skills. Discuss how you assessed the situation, what steps you took to rectify issues, and how you communicated with stakeholders throughout the process.

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How do you handle feedback from different stakeholders?

Discuss your process for gathering and acting on feedback. Emphasize the importance of being open to critique, your approach to implementing changes, and any specific instances where feedback significantly improved event outcomes.

Join Rise to see the full answer
What role does customer service play in event planning at Visa?

Articulate your view on the importance of exceptional customer service in event planning. Highlight how you ensure that attendee needs are met and how positive customer engagement can lead to successful events and brand loyalty.

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How would you develop a new event strategy for Visa?

Outline your approach to developing an event strategy, starting with research and stakeholder involvement. Discuss the importance of aligning the strategy with Visa’s overall business goals and how you would measure its effectiveness through KPIs.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 12, 2025

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