Sr. Manager, Business Strategy & Operations - job 16 of 21

As the Sr. Manager, Business Strategy & Operations at Visa, you will oversee the management of the event tech stack, intake and ticketing systems, and cross-functional initiatives. You will also be responsible for collecting event data, reporting KPIs, and managing complex projects to enhance the organization’s event experiences.

To excel in the Sr. Manager, Business Strategy & Operations role at Visa, candidates should demonstrate strong project management skills, strategic thinking abilities, proven experience in managing multiple projects simultaneously, and excellent collaboration skills to work effectively across various teams within the organization.

The Sr. Manager, Business Strategy & Operations at Visa will manage complex project initiatives that include overseeing the event tech stack, coordinating cross-functional task forces, and ensuring the integration of best practices in event management while providing data-driven insights through KPI reporting.

The Sr. Manager, Business Strategy & Operations at Visa will work in a hybrid environment, balancing in-office days with remote work. This flexible arrangement allows for a collaborative yet comfortable work atmosphere conducive to effective project management.

By strategically managing and optimizing event resources, the Sr. Manager, Business Strategy & Operations at Visa will drive the development of the Event & Experience Center of Excellence, ensuring that all events not only meet high standards but also align with Visa's strategic objectives.

In answering this question, consider sharing specific examples of tech stacks you've managed, highlighting the technologies used and the outcomes achieved. Focus on your strategic approach to integrating these technologies into event planning, particularly how they enhanced event experiences or increased efficiency.

Discuss your methods for project prioritization, such as using a framework for assessing urgency and impact, leveraging tools for tracking project progress, or collaborating with stakeholders to align priorities. Mention any specific project management software you are comfortable with.

To tackle this, share a few tactics you've employed, such as regular check-ins, shared platforms for communication, or best practices for fostering healthy team dynamics—perhaps emphasize your ability to build relationships that bridge various departments.

Detail your systematic approach to data collection and KPI reporting, including the types of data you focus on, how you ensure accuracy, and the software tools you utilize for analysis. Mention any specific metrics you've successfully influenced through your insights.

Reflect on a specific project, outlining the challenges faced, your problem-solving strategies, the team involved, and measurable outcomes that demonstrated success. Highlight any metrics or feedback received that underscored your effectiveness in managing that project.

Discuss your methods for keeping current with industry trends, such as following influential blogs, attending conferences, participating in webinars, or networking with peers. Emphasize how you apply this knowledge to innovate and improve your event management practices.

Talk about your conflict resolution strategies, such as open communication, mediation techniques, or using structured frameworks to facilitate dialogue. Provide an example of how you've successfully navigated a team conflict to achieve a positive outcome.

Elaborate on the importance of customer service in delivering successful events, citing how you incorporate feedback and continuous improvement into your planning processes. Highlight any practices you employ to ensure a positive experience for all stakeholders involved.

Use this opportunity to align your skills, experiences, and values with Visa's goals. Highlight your project management track record, strategic acumen, and collaboration skills, and be sure to convey genuine enthusiasm about contributing to Visa's Event & Experience Center of Excellence.

Select a few key KPIs that have been particularly impactful in your past roles, such as attendee satisfaction scores, ROI on events, or lead generation metrics. Explain how you track and analyze these KPIs and how they've informed your decisions and strategies.