Junior Customer Support (Thailand Based, Remote)
Connect with us to connect the world.
12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.
We are seeking a dynamic and experienced … to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.
We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.
Most importantly, we always listen, and we don’t judge.
Join us in crafting this exciting journey, where your contribution will be key to our success!
Responsibilities:
- Handle incoming customer inquiries through the CRM platform.
- Assist customers with bookings, payment issues, travel disruptions, and ticket confirmations.
- Troubleshoot problems and offer clear, actionable solutions
- Coordinate with internal teams (Operations, IT, etc.) when needed to resolve cases.
- Working Hours: 8 hours per day with a one-hour break.
- Shift: 15:00 - 00:00
- Days Off: 2 days per week (depending on the manpower)
- Bachelor's Degree in a relevant field.
- Entry-level candidates are encouraged to apply.
- Strong written and verbal communication skills in English.
- Experience in Customer Support is advantageous.
- A TOEIC score of 650 or higher is preferred.
- Only Thai nationals are eligible to apply.
Nice to Have:
- Knowledge of tourism is a plus.
- Experience in Customer support or OTA.
- Experience with Zendesk and Slack.
- Engaging work on a product that enables millions of travelers to book their trips daily.
- Full-time remote working - 5 days week, 8 hours per day.
- Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms).
- Internal growth and internal mobility opportunities.
- Competitive annual leave, sick leave, and public holidays.
- Annual company offsite in Thailand.
- High-growth start-up international environment.
Be a part of 12Go's Customer Support team and play a key role in crafting exceptional travel experiences for our global customers.
Seeking an Admissions Supervisor to enhance guest experiences and drive team performance at our Las Vegas attraction.
Exciting opportunity for a Dutch Speaking Consultant to support clients in the online ticketing and events industry from anywhere.
Become a crucial member of Dignity Health’s team as a Medical Assistant, contributing to quality patient care in Santa Maria.
As a Customer Success Manager at LeafLink, you will drive customer engagement and success within the leading B2B cannabis platform.
Join Spreetail as a Customer Operations Specialist and contribute to delivering exceptional customer experience in the booming ecommerce sector.
Join JVS SoCal as a Business Service Representative and play a critical role in connecting job seekers with employers while providing essential employment services.
Join Kessler Rehabilitation Center as a Regional Support Physical Therapist Assistant and contribute to high-quality patient care across multiple facilities.
Become a key player at Robinhood as a Fraud Investigator, where your investigative skills will safeguard customers in a mission-driven fintech environment.
Become an essential part of Allied Universal, supporting global operations as a Flex GSOC Operator.
Join Bridgestone Retail Operations as a Management Trainee and play a vital role in ensuring customer satisfaction and loyalty in a dynamic retail setting.
Join AXS as a Client Services Supervisor and play a key role in enhancing fan experiences at iconic live events.
As a Customer Experience Banker, you'll empower clients by providing outstanding service and fostering strong relationships at Huntington.
Join Sutherland Bulgaria's customer service team for Spotify, providing exceptional email support in a remote setting and enhancing your professional skills.
Registered in 2013 the company became a powerful system for B2B and B2C online ticketing for such inventory as bus, train, ferry, transfers, flights and packages. 12Go is operating in several countries: Thailand, India, Sri Lanka, China, Hong Ko...
21 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
