Collections Supervisor

COMPANY OVERVIEW

174 Power Global, headquartered in Irvine, California, is an affiliate company of Hanwha Group, a FORTUNE Global 500 firm that is among the eight largest business enterprises in South Korea. 174 Power Global designs, builds and manages solar power plant solutions. The company brings a decade of global leadership in solar PV to North America, combining best-of-world technology, processes, and partnerships to deliver utility-grade solar PV solutions customized for local energy markets. 174 Power Global offers the full spectrum of PV solutions – from power plant development, design, construction, operations, and maintenance. With proven capabilities across the solar value chain, 174 Power Global minimizes uncertainty and risk, and helps customers achieve a higher return on their investment in solar energy.

174 Power Global has recently embarked to enter the energy retail market in deregulated markets throughout North America. Chariot Energy is a retail energy provider based in Houston, Texas. We offer electricity to homes and businesses, and it is our goal to provide products and services our customers love and an unmatched experience that is missing in today’s retail energy market.

174 Power Global has set out to have Chariot Energy become one of the leading energy retail providers (by RCE count) within 5-years of Chariot Energy’s launch.

POSITION OVERVIEW

We are looking for a skilled and proactive Collections Supervisor to join our dynamic organization. The Supervisor will be responsible for recognizing and recommending improvements to the collections process for future AR management enhancements.  This role requires an individual who is independent, results-driven, and self-motivated, with a passion for contributing to a vibrant team environment. You will be responsible for crafting and executing strategies focused on risk mitigation throughout the receivables process. Your primary goal will be to ensure effective management of receivables by owning and optimizing the process to achieve swift and accurate receivable turnover. This role includes overseeing daily dunning processes, ensuring completion with 100% accuracy and efficiency. The ideal candidate will have substantial experience in collections and accounts receivable management, within the deregulated retail electricity sector. A deep understanding of the nuances of collections in this industry will be crucial in successfully executing your responsibilities and contributing to the organization's goals.

This position is in Houston, and the ideal candidate will be within commutable distance to the Houston office location. The position will be located out of the Chariot Energy Houston office.

• Develop, implement and manage effective collection strategies, policies and procedures for residential and commercial accounts to maximize recovery of outstanding debt.
• Monitor and analyze collection performance metrics, identifying trends and areas for improvement.
• Utilize data and analytics to analyze trends and patterns in collection data, driving decision-making and strategy adjustments, and providing insights and recommendations to senior management.
• Oversee day to day dunning process (Late Fees, Disconnect Notices, Disconnects/Reconnects, Switch holds)
• Review, investigate, and recommend action on past due accounts including third-party placements
• Coordinate with the Risk team to assess and manage risks related to delinquent accounts.
• Review, initiate, and process write-offs and bad debt recoveries.
• Manage, maintain, and report on outsourced collection agency performance to management regarding the status of receivables and collections activity.
• Reconcile A/R on customer accounts to confirm and remedy outstanding balances.
• Lead and drive the dispute resolution process from end to end, by proactively mitigating customer disputes, negotiations and ensuring customer disputes to resolution and document root cause.
• Manage and adhere to compliance protocols as outlined by the Public Utility
• Commissions and other government entities.
• Establish controls to bridge identified gaps between Customer Care, Operations, Collections, and other business stakeholders.
• Proactively identify and resolve existing and potential future account issues in a timely and accurate fashion by displaying an acute attention to detail.
• Adhere to Retail Market Guide protocols as set forth by ERCOT.
• Take lead when changes and proposed regulations occur to understand potential gaps to current processes and formulate solutions to comply.
• Establish and maintain positive business relationships with internal customers and key stakeholders in the collections process.
• Achieve excellence by delivering on key performance indicators (KPI’s).

• REQUIRED COMPETENCIES
• Business Acumen– Knows the business and department roles and operates with an awareness of the industry standards and procedures
• Execution Excellence– Strives for results, operates with a high level of energy and develops appropriate objectives to support the organization in achieving optimal success
• Effective Communication–Interacts openly and directly with others
• Strategic Planning - Ability to develop custom styles to capitalize on opportunities that drive the success of the overall organization

• REQUIRED QUALIFICATIONS
• Bachelor’s degree in business or related area from accredited four-year university OR minimum four years previous supervisor experience can substitute for a degree.
• Minimum of 5 years retail electric industry experience in back-office operations (i.e., customer setup, billing, contract management, customer relations, or collections).
• Knowledge of the deregulated energy market working in ERCOT, PJM and NYISO.
• Proven experience in B2B collections, credit management, or a related field.
• Familiar with debt collection laws, regulations, and compliance requirements.
• Strong analytical and problem-solving abilities to identify trends, analyze data, and make informed decisions.
• Proven negotiation and conflict resolution skills.
• Proven experience managing collections for customers in the commercial/industrial/retail energy markets.
• Strong understanding of credit and collections principles and best practices.
• Strong analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Proficiency in financial software and MS Office Suite.
• Ability to work effectively under pressure and meet deadlines.
• Eligible to work in the USA for any employer without sponsorship.

Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates.

174 Power Global d/b/a Chariot Energy, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. www.mychariotenergy.com