B2B Key Account Manager - IoT

As a B2B Key Account Manager at 1GLOBAL, you will be responsible for serving as the primary point of contact for our key clients, ensuring customer satisfaction through strong relationship management. You’ll conduct in-depth needs analyses to understand their requirements, collaborate with product and pre-sales teams, present tailored solutions, and negotiate contracts to meet sales targets. Your role is pivotal in managing relationships with decision-makers and upselling solutions that align with their business objectives.

To qualify for the B2B Key Account Manager position at 1GLOBAL, candidates should have 3–5 years of successful B2B sales experience, preferably within the tech or telecommunications industry. We’re looking for a strong track record in managing customer relationships, a keen interest in the IoT ecosystem, and excellent analytical, communication, and presentation skills. While experience in IoT isn’t mandatory, a tech-savvy mindset and the ability to build rapport with C-level executives are essential.

A B2B Key Account Manager at 1GLOBAL plays a crucial role in driving customer satisfaction and retention, which are integral to our company’s growth. By maintaining strong relationships, identifying upselling opportunities, and ensuring our solutions meet customer needs, you will not only help clients succeed but also contribute to increasing our market share and revenue. The role allows you to be at the forefront of major transactions that shape the telecommunications landscape.

Although experience in the telecommunications industry can be beneficial for the B2B Key Account Manager role at 1GLOBAL, it is not strictly necessary. We are more interested in candidates with strong B2B sales experience, a tech-savvy attitude, and a willingness to learn about the telecommunications and IoT aspects of our offerings. A genuine passion for technology and a desire to serve our clients effectively can make you a valuable asset to our team.

1GLOBAL offers abundant growth opportunities for a B2B Key Account Manager, as we are one of the fastest-growing telecommunications companies, expanding over 40% year-on-year. You will have the chance to develop professionally through exposure to major transactions and by working alongside industry experts. As you showcase your skills and contribute to our success, opportunities may arise for you to advance within various 1GLOBAL offices around the globe.

When answering this question, focus on specific examples from your previous roles where you successfully managed client relationships, achieved sales targets, and identified opportunities for upselling. Highlight how these experiences have equipped you with the skills necessary to excel at 1GLOBAL, and relate your experience to our mission of connecting the world seamlessly.

To build strong relationships with C-level executives, it’s essential to establish trust and demonstrate genuine interest in their business needs. Focus on understanding their goals and challenges, and tailor your communication to show how 1GLOBAL’s solutions can support their objectives. Discuss your methods for regular follow-ups and maintaining engagement, such as sharing relevant industry insights and success stories.

In conducting needs analyses, I typically begin with open-ended questions to encourage clients to share their challenges and aspirations. Following that, I focus on listening actively to their responses while asking clarifying questions to ensure I fully grasp their requirements. I also review their feedback and data analytics to identify patterns that reveal new business opportunities, enabling me to suggest tailored solutions effectively.

I make it a priority to stay informed about industry trends by regularly reading relevant publications, attending webinars, and participating in professional networks. I also follow thought leaders and engage in discussions on platforms like LinkedIn. By staying current with the latest advancements and market shifts, I can better position 1GLOBAL’s solutions to meet clients' evolving needs.

When addressing this question, recount a specific negotiation where you faced challenges, such as differing priorities or budget constraints. Discuss the strategies you employed to find common ground, how you presented the value of your solutions, and the ultimate outcome that benefited both parties. Emphasize your ability to maintain a positive relationship during negotiations.

Share your passion for building relationships and solving problems for clients in the B2B sector, demonstrating how making a positive impact on customers’ businesses motivates you. Discuss your drive for achieving targets, and how seeing your clients succeed encourages your growth in the sales field.

In managing my accounts, I prioritize based on the potential for growth and the level of engagement required. I use tools like CRM software to monitor interactions and set reminders for follow-ups. Explain your ability to balance high-priority accounts with the need to nurture relationships across your portfolio, ensuring that all clients feel valued and attended to.

Teamwork is essential in account management, as collaboration with colleagues across functions is crucial for delivering an exceptional customer experience. In my approach, I emphasize open communication with internal teams like pre-sales and product, ensuring we’re all aligned in addressing client needs. Highlighting shared wins with your team can demonstrate your commitment to fostering a collaborative environment.

Share your excitement for 1GLOBAL’s innovative approach and growth trajectory in the telecommunications industry. Mention specific elements of our work culture, such as our commitment to professional development and the dynamic environment, that resonate with you. Make it personal by relating how your career goals and values align with our mission and vision.

Discuss the key performance indicators (KPIs) you monitor, such as customer satisfaction, account growth, and sales targets. Emphasize the importance of relationship management and maintaining open dialogues with clients to gauge their happiness with your service. Having clear metrics helps me stay focused on delivering value and continuously improving my approach.