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Manager, Community Relations (Core Games) - job 1 of 3

Who We AreFounded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Gearbox, Firaxis, Hangar 13, Cat Daddy, Cloud Chamber, 31st Union and HB Studios. Our portfolio of titles and platforms is expanding due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, BioShock, Borderlands, Tiny Tina’s Wonderlands, 2KPGATOUR, Mafia, Sid Meier’s Civilization, WWE 2K, WWE2K Supercard, The Quarry, and XCOM.At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all interested applicants to explore our global positions.2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).What We Need2K is looking for a Manager, Digital Community to drive the community management vision, strategy, and execution for both our Hangar 13 and Cloud Chamber portfolio of partnered projects with a primary focus on engaging within the Steam platform. In this position, you are the voice of the community, and will work closely with the Hangar 13 Development, Cloud Chamber Development, and 2K Global Marketing teams, serving as the player advocate to help define and drive community building and engagement to our passionate players at the studio level.Reporting to the Senior Director, Digital Community Marketing, the ideal candidate will be a gaming enthusiast with a passion for the Mafia and BioShock franchises, with expert knowledge of the Action-Adventure genre and a deep drive for activating and growing communities in innovative and impactful ways.What You’ll DoDigital Community Relations (Voice of the Consumer):• Engage and build relationships with our players across numerous community platforms including Steam, Discord, Reddit and more.• Partner with 2K Brand, Social, Influencer, and Communications partners, and our Hangar 13 and Cloud Chamber Development partners, to champion the needs and wants of our players and help improve our game experiences.• Create a feedback loop for title communities and brainstorm ways to cross-leverage and promote our players and their needs to the 2K Marketing teams and Studio stakeholders.• Assist the marketing, social, and communication teams with coordination and execution of various marketing requests of the development team.Community Growth Strategy (Influencing our Marketing):• Collaborate with cross-functional publishing partners (Global Brand Marketing, Communications, Product Development, Partnerships & Licensing, Legal, and the studio) in defining the community growth strategies for our beloved communities across the studio portfolio and the platforms where our experiences are featured.• Develop and execute against key Community programs that celebrate and promote our passionate fan base for the advocates that they are, stoking the core and incentivizing new fans to join and grow our communities.• Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.• Ladder up all community activations in support of the master Global Marketing Strategies for our titles.• Develop community engagement and growth performance metrics, providing regular performance analysis and reporting on player sentiment, needs and wants.What Will Make You a Great Fit• You have 3-6 years working in a comparable digital community building and/or social role within gaming, media or entertainment.• Innate knowledge, experience, and passion for engaging and growing core entertainment communities, developing meaningful ground floor relationships that create fans for life.• Deep understanding of community management platform nuances, as well as the creator and influencer ecosystem (especially Steam, Reddit, Twitch, YouTube, Discord).• Highly collaborative with others, contributing creative and innovative ideas for engaging and growing our community!• Outgoing, intellectually curious and can proactively reach out to people to build key relationships.• You are willing to roll up your sleeves and get things done.• You are highly organized, timely and communicative.• Have extensive knowledge of the video game landscape, with specific knowledge of the Mafia, BioShock, Hangar 13, Cloud Chamber, and Narrative-Driven Action-Adventure games genre.• You can aggregate, synthesize, and analyze data, communicating key learnings cross-functionally.As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.The pay range for this position in California at the start of employment is expected to be between $91,100 and $134,840 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.#LI-Hybrid
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What You Should Know About Manager, Community Relations (Core Games), 2K

Join 2K Games as a Manager, Community Relations, where you'll become the voice of our passionate gaming community! Located in Novato, CA, this role is perfect for someone who loves immersive storytelling, especially within our beloved franchises like Mafia and BioShock. You'll play a crucial role in driving our community management vision and strategy, primarily focusing on engaging players through platforms like Steam, Discord, and Reddit. Your knack for community engagement will empower you to build strong relationships while collaborating with our talented teams at Hangar 13 and Cloud Chamber. By working closely with our Global Marketing team, you'll ensure players' voices are heard, advocating for their needs and enhancing their gaming experience. If you have 3-6 years of experience in community building within the gaming industry and possess a deep understanding of social media platforms, we want to hear from you! You will help develop key community programs that celebrate our fan base, strategizing ways to grow and support our communities creatively and effectively. If you're organized, proactive, and thrive in a collaborative environment, this could be your dream opportunity at 2K Games!

Frequently Asked Questions (FAQs) for Manager, Community Relations (Core Games) Role at 2K
What are the main responsibilities of a Manager, Community Relations at 2K Games?

As a Manager, Community Relations at 2K Games, your main responsibilities include engaging with players across community platforms like Steam and Discord, collaborating with brand and marketing teams to enhance player experiences, and creating feedback loops to promote player needs to stakeholders. You'll develop community growth strategies that celebrate our dedicated fan base and help identify opportunities to engage new players effectively.

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What qualifications are required for the Manager, Community Relations position at 2K Games?

To be considered for the Manager, Community Relations role at 2K Games, you should have 3-6 years of experience in a digital community building or social role within the gaming or entertainment sector. A deep understanding of community management platforms, excellent communication skills, and a passion for games such as Mafia and BioShock are essential. Being highly organized and capable of analyzing community engagement metrics will also benefit your application.

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How does the Manager, Community Relations role contribute to community growth at 2K Games?

In the Manager, Community Relations role at 2K Games, you will be instrumental in defining community growth strategies. You'll collaborate with various teams to deliver key engagement programs that celebrate our players and encourage the growth of our gaming communities. By understanding player sentiments and needs, you'll help shape marketing strategies that resonate with our audiences and drive new fans to our games.

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What skills are important for the Manager, Community Relations at 2K Games?

Key skills for the Manager, Community Relations position at 2K Games include exceptional communication abilities, a collaborative mindset, and creativity in community engagement. Understanding the gaming landscape, especially the Action-Adventure genre, and experience with community management platforms like Reddit, Twitch, and Discord are crucial. Additionally, the ability to synthesize community feedback and use it to advocate for players will set you up for success.

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What does a typical day look like for a Manager, Community Relations at 2K Games?

A typical day as a Manager, Community Relations at 2K Games involves engaging with players on social media platforms, analyzing community feedback, and collaborating with cross-functional teams on marketing initiatives. You’ll brainstorm creative ways to celebrate fan engagement and host events or initiatives that strengthen community ties. This dynamic role means staying responsive to player sentiments while working closely with developers and marketers to enhance the player experience.

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Common Interview Questions for Manager, Community Relations (Core Games)
Can you describe your experience with community management in the gaming industry?

When responding to this question, highlight specific roles where you engaged with gaming communities, discussing platforms used and strategies implemented to increase player engagement. Illustrate how your efforts positively impacted community sentiment or growth.

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What strategies would you employ to engage a community on platforms like Steam or Discord?

For this question, emphasize your creative strategies such as hosting events, facilitating discussions, and leveraging feedback loops. Showcase your ability to understand community dynamics and tailor engagement efforts to different platform audiences.

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How would you handle negative feedback from the gaming community?

Respond by showcasing your diplomacy and problem-solving skills. Explain how you would acknowledge the feedback, integrate it into actionable insights, and communicate with transparency to maintain trust within the community.

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Describe your approach to collaborating with cross-functional teams.

When answering, focus on how you initiate communication between teams, share insights, and ensure everyone aligns with community goals. Provide examples of past collaborations that led to successful outcomes.

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What methods do you use to analyze community engagement data?

Discuss your experience with analytics tools and key metrics you consider important for understanding community engagement. Explain how you aggregate and synthesize data to adjust strategies and report findings effectively.

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How do you prioritize your workload when faced with multiple community initiatives?

Illustrate your organizational skills by describing how you assess community needs against project deadlines and business goals. Share your methods for tracking progress and adjusting priorities when unexpected challenges arise.

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In your opinion, what makes a successful community program?

Define success in community programs by discussing engagement levels, participation rates, and positive player sentiment. Provide examples of programs you admire and explain why they resonated with their audiences.

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What are some key trends in gaming communities that you think are important to consider?

Reflect on current trends, such as inclusivity, player-generated content, or cross-platform play, demonstrating your awareness of community shifts and how these trends can shape engagement strategies.

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How would you maintain a positive relationship with influencers and content creators?

Emphasize the importance of building genuine, mutually beneficial relationships. Discuss your approach to outreach, providing valuable resources, and recognizing their contributions to foster ongoing collaborations.

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Why do you want to work as the Manager, Community Relations for 2K Games?

Share your passion for gaming and specific franchises related to 2K Games, such as Mafia or BioShock. Discuss how your professional goals align with the company's mission to excite and engage gaming communities.

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2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms an...

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DATE POSTED
December 7, 2024

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