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Director, Office of the Chair Communications Leader

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Location: Palo Alto, Sacramento, San Diego, San Francisco, San Jose, Irvine, Los Angeles, Denver, Stamford, Hartford, Orlando, Miami, Jacksonville, Boca Raton, Tallahassee, Tampa, Atlanta, Alpharetta, Chicago, Indianapolis, Des Moines, Kansas City, Wichita, Louisville, New Orleans, Baton Rouge, Baltimore, Boston, Cambridge, Grand Rapids, Detroit, Minneapolis, St Louis, Las Vegas, Hoboken, Buffalo, New York, Rochester, Raleigh, Charlotte, Toledo, Cleveland, Columbus, Tulsa, Oklahoma City, Portland, Pittsburgh, Philadelphia, Providence, Greenville, Nashville, Memphis, Houston, Dallas, San Antonio, Austin, Salt Lake City, McLean, Richmond, Seattle, Washington, MilwaukeeDirector, Office of the Chair Communications LeaderJoin our Brand, Marketing and Communications (BMC) team!We are seeking a highly skilled and experienced Communications Leader to support the Office of the Chair. The ideal candidate will be responsible for managing and facilitating all internal and external communications from the Chair's office, ensuring consistent messaging, and upholding EY's brand and reputation. This role requires a strategic thinker with broad business knowledge, exceptional writing skills and the ability to capture and consistently deliver the leader’s voice, the ability to handle confidential information, a deep understanding of corporate communications, and the ability to manage high-stakes communications in a fast-paced environment.The OpportunityThis leadership position reports directly to the Americas Chief Communications Officer and is a critical member of the Americas Communications executive leadership team. An understanding of EY’s business as one of the world’s “Big Four” professional services firms, knowledge of the major Americas markets, regulatory matters and experience in professional services or a Fortune 500 company communications environment is essential. We are looking for a leader with strategic abilities, creativity as well as a strong business intellect. The role requires a natural storyteller with a passion for innovation.Your Key Responsibilities• Serve as a trusted, strategic advisor to the US Chair/Americas Managing Partner and Americas Chief Communications Officer.• Develop and implement comprehensive communication strategies that support the Chairman's objectives and the company's mission. By doing so, engage and inspire EY people across a large and diverse business.• Enable transformative change through the creation of strategic, inspirational, and authentic communications. Leverage innovation and analytics to ensure communications are audience-centric and impactful.• Prepare the Chair for media interviews, public appearances, and speaking engagements. Lead the creation of core content and materials including speeches, statements, bylines and briefing materials.• Work directly with the social media team on the Chair’s social media strategy and content.• Lead the development of internal communications materials including talk tracks for internal events and videos, and internal emails and messages.• Monitor media coverage and industry trends to advise the Chair on communication opportunities and risks.• More specifically, identify reputational risks and the ways they can be mitigated, working closely with the Americas Chief Communications officer, Americas PR Leader, Americas Internal Communications Leader and GCO on crisis and issues management.• Coordinate across Brand, Marketing and Communications teams to ensure alignment of messages across all platforms and leaders.• Handle sensitive and confidential information with discretion and integrity.• Manage the communications calendar for the Chair, ensuring timely and relevant content distribution and preparation for upcoming communications.• Develop and coach high performing communications team members.Skills And Attributes For Success• Communications experience in a world-class global organization within B2B sectors, with 15 years+ experience in communications related roles.• Strategic thinking, specifically anticipate issues on complex and/or sensitive matters and bring solutions.• Proven track record of effectively managing and enhancing corporate reputation.• Experience with regulator matters and public affairs communications is beneficial.• Deep and current expertise in external and internal communications, and experience with sensitive communications and crisis.• Ability to manage key resources needed to execute and develops junior team members.To qualify for the role, you must have:• Minimum of 15 years’ experience in managing strategic communications, preferably within a professional services firm or other large global companies.• Bachelor’s degree in communications or similar area or equivalent work experience. Advanced degree highly desirable.• Must have crisis communications experience.• Must have speech writing experience.• Experience supporting C level executives.Other Requirements• This role requires travel throughout the US.What We OfferWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $185,700 to $367,700. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $222,900 to $417,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The Exceptional EY Experience. It’s Yours To Build.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.For those living in California, please click here for additional information.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com

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What You Should Know About Director, Office of the Chair Communications Leader, Ernst & Young

Are you ready to take on a leadership role that makes a significant impact? At EY, we are looking for a talented and experienced Director, Office of the Chair Communications Leader to join our dynamic Brand, Marketing and Communications (BMC) team in Des Moines, IA. In this influential position, you will manage internal and external communications for the Office of the Chair, ensuring that our messaging is not only consistent but also reflective of EY’s high standards and values. Your primary goal will be to serve as a strategic advisor to our US Chair and Americas Chief Communications Officer, paving the way for transformative change. Emphasizing innovative and audience-centric communication strategies, you will be responsible for preparing the Chair for various public engagements, crafting compelling speeches, and coordinating communications that uphold EY's distinguished image. Your role will demand a keen understanding of corporate communications, a knack for creative storytelling, and the ability to guide high-stakes discussions with confidence. If you possess over 15 years of communications experience within a large organization and are ready to embrace new challenges, this opportunity empowers you to shape not only your career but also the future of our brand as we navigate an ever-evolving business landscape.

Frequently Asked Questions (FAQs) for Director, Office of the Chair Communications Leader Role at Ernst & Young
What are the key responsibilities of the Director, Office of the Chair Communications Leader at EY?

The Director, Office of the Chair Communications Leader at EY will manage and facilitate all communications from the Chair’s office, develop communication strategies aligned with the Chairman's goals, prepare content for media interviews and public appearances, and oversee internal communications. Additionally, this role focuses on monitoring media coverage and advising on both opportunities and risks in communication.

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What qualifications are required for the Director, Office of the Chair Communications Leader position at EY?

To qualify for the Director, Office of the Chair Communications Leader position at EY, you should have a minimum of 15 years of experience in managing strategic communications, preferably within a professional services firm. A Bachelor’s degree in communications or a related field is required, with an advanced degree being highly desirable. Crisis communications and speech writing experience are also essential.

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How does EY support its employees in the Director, Office of the Chair Communications Leader role?

EY offers a comprehensive compensation and benefits package for the Director, Office of the Chair Communications Leader role, including competitive salaries, flexible vacation policies, continuous learning opportunities, and a diverse work culture. Employees are encouraged to develop their skills while making a meaningful impact in a supportive environment.

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What skills are essential for the Director, Office of the Chair Communications Leader at EY?

Essential skills for the Director, Office of the Chair Communications Leader at EY include strategic thinking, strong writing and storytelling abilities, crisis communication expertise, and experience with handling sensitive information. Additionally, a deep understanding of corporate communications and the ability to engage diverse audiences are critical for success in this role.

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What type of leadership experience is expected for the Director, Office of the Chair Communications Leader at EY?

The Director, Office of the Chair Communications Leader at EY is expected to have leadership experience within communications roles in world-class organizations, particularly in B2B sectors. Experience in a professional services firm or a Fortune 500 company is highly beneficial, with a strong record of effectively managing corporate reputation and enhancing communication strategies.

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Common Interview Questions for Director, Office of the Chair Communications Leader
Can you describe a time you effectively managed a high-stakes communication crisis?

When answering this question, focus on a specific incident where your strategic communication skills were vital. Describe the situation, your actions to mitigate risks, and the positive outcome that followed, emphasizing your role as a decisive leader.

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How do you prioritize and manage multiple communication projects simultaneously?

Highlight your organizational skills and tools you utilize to keep track of projects. Explain your method for prioritizing tasks, such as assessing deadlines and impact, and how you maintain communication within your team to ensure alignment and efficiency.

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What strategies do you use to ensure messaging consistency across various platforms?

Discuss the importance of a unified messaging framework. Share specific approaches such as developing style guides, maintaining regular check-ins with teams, and leveraging analytical tools to monitor message alignment across channels.

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How do you prepare executives for media engagements?

Explain your systematic approach to preparation, which may include thorough research on the audience, crafting key messages, conducting mock interviews, and developing briefing materials for executive reference to ensure they are confident and articulate.

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What experience do you have with developing internal communications?

Talk about specific internal communications materials you've developed, such as newsletters, speeches, or video messages. Emphasize how these initiatives helped to engage employees and drive organizational goals.

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Can you describe your approach to storytelling in corporate communications?

Discuss your ability to create relatable narratives by intertwining data and personal anecdotes. Mention a specific campaign where storytelling significantly enhanced audience engagement, demonstrating your understanding of audience psychology.

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How do you assess the effectiveness of your communication strategies?

Outline metrics or KPIs you track, such as engagement rates, feedback, and sentiment analysis. Mention any tools you leverage for analytics and how you use this data to refine future communication efforts.

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What do you consider when developing communication strategies for diverse audiences?

Highlight the importance of understanding audience demographics, preferences, and unique challenges. Discuss how you tailor messages to resonate with different groups while maintaining the core brand message.

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Describe your experience with social media strategies and execution.

Focus on your direct involvement in developing social media campaigns, including content creation and engagement metrics. Explain how you align social media strategy with overall communication goals.

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How do you handle feedback and criticism regarding your communications?

Illustrate your openness to feedback as an opportunity for growth. Discuss your methods for soliciting constructive criticism and how you incorporate that feedback to improve future communications or campaigns.

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DATE POSTED
December 8, 2024

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