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Membership Coordinator

A1 Garage Door Services is seeking a Membership Coordinator to oversee and manage our membership programs. This role is critical in ensuring our valued member customers receive a seamless experience through accurate agreement management, proactive service coordination, and efficient billing oversight. The Membership Coordinator will work closely with multiple departments, including Dispatch, Customer Service Representatives (CSRs), and direct employees, to maintain and improve membership processes.

 

Key Responsibilities:

  • Audit newly sold membership agreements for accuracy and make necessary corrections to customer records.

  • Correct and maintain existing membership records.

  • Maintain a thorough understanding of membership program details and ensure compliance with company standards.

  • Monitor the Recurring Services queue to ensure member customers receive their entitled yearly services on time.

  • Work proactively to minimize delays and resolve scheduling conflicts in partnership with the Dispatch team.

  • Collaborate with direct employees to oversee the accurate and timely billing of membership accounts.

  • Address and resolve any billing discrepancies or customer inquiries related to membership charges.

  • Partner with Dispatch to align service schedules with member entitlements.

  • Work closely with CSRs to address customer concerns and ensure a positive experience for all members.

  • Provide regular updates to management regarding membership program performance and key metrics.

 

Qualifications:

  • Proven experience in customer service, account management, or related roles.

  • Exceptional attention to detail with a focus on data accuracy and process improvement.

  • Strong communication skills, both written and verbal.

  • Ability to work collaboratively with cross-functional teams and adapt to a fast-paced environment.

  • Proficiency in CRM systems; familiarity with ServiceTitan is a plus.

  • Familiarity with garage door services or similar trade industries is a plus.

Benefits and other cool stuff:

· Medical, dental, vision, 401K

· Paid Time Off

· Weekly Pay

· Internal Promotion opportunities

· Company swag

 A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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CEO of A1 Garage Door Service
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Thomas Mello
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Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Membership Coordinator, A1 Garage Door Service

At A1 Garage Door Services, we are on the lookout for a detail-oriented and proactive Membership Coordinator to join our vibrant team in Phoenix. In this essential role, you will oversee our membership programs, ensuring our members enjoy a seamless experience right from their agreement management to service delivery. You'll collaborate closely with various teams, including Dispatch and Customer Service Representatives (CSRs), to improve and maintain membership processes while tackling any challenges head-on. Your day-to-day responsibilities will include auditing newly sold membership agreements and correcting any inaccuracies, which is critical to maintaining our data integrity. You’ll keep a close eye on the Recurring Services queue to ensure that our members receive their due services on schedule, all while working hand-in-hand with the Dispatch team to resolve scheduling conflicts. With strong communication skills and an eye for detail, you will also address any customer inquiries or billing discrepancies that arise. By partnering with the CSRs, you’ll ensure that all customer concerns are addressed and that every member has a positive interaction with our company. If you have a background in customer service or account management and have an aptitude for working collaboratively in a fast-paced environment, this could be the perfect opportunity for you to grow with A1 Garage Door Services. Join us, and become an integral part of a dynamic team that values each member’s contributions, fosters development, and champions diversity and inclusion in the workplace.

Frequently Asked Questions (FAQs) for Membership Coordinator Role at A1 Garage Door Service
What are the key responsibilities of a Membership Coordinator at A1 Garage Door Services?

As a Membership Coordinator at A1 Garage Door Services, you will audit membership agreements to ensure accuracy, maintain and update membership records, monitor service schedules, and collaborate with the Dispatch and Customer Service teams to enhance the member experience. Your proactive approach will be crucial in tackling scheduling conflicts and resolving any inquiries related to membership charges.

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What qualifications are needed for the Membership Coordinator position at A1 Garage Door Services?

To be a successful Membership Coordinator at A1 Garage Door Services, you should have proven experience in customer service or account management. Exceptional attention to detail and strong communication skills are key. Familiarity with CRM systems and knowledge of the garage door services industry will give you a competitive advantage in this role.

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How does A1 Garage Door Services ensure a positive member experience through the Membership Coordinator role?

The Membership Coordinator at A1 Garage Door Services plays a pivotal role in ensuring a positive experience for our members by auditing agreements, addressing billing discrepancies, and coordinating services. By collaborating closely with Dispatch and CSRs, this role helps to minimize delays and resolve concerns, ensuring members receive their entitled services promptly.

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What benefits does A1 Garage Door Services offer to its Membership Coordinator employees?

A1 Garage Door Services provides a comprehensive benefits package for its Membership Coordinator role, which includes medical, dental, and vision insurance, a 401K plan, paid time off, weekly pay, and opportunities for internal promotions. Our commitment to our employees’ well-being is an integral part of our company culture.

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Is previous experience with ServiceTitan required for the Membership Coordinator position at A1 Garage Door Services?

While familiarity with ServiceTitan isn’t a strict requirement for the Membership Coordinator position at A1 Garage Door Services, proficiency in CRM systems is essential. Being acquainted with ServiceTitan can certainly be beneficial and help you hit the ground running in managing member accounts.

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Common Interview Questions for Membership Coordinator
How do you prioritize tasks when managing multiple membership accounts?

In roles like Membership Coordinator, it's vital to prioritize tasks based on urgency and the needs of our members. I often utilize digital tools to track deadlines and follow up on pending activities, ensuring that member accounts are managed efficiently and that services are not delayed.

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Can you give an example of how you resolved a scheduling conflict in a previous role?

Certainly! In a previous position, we had a situation where two members had overlapping service requests. I immediately coordinated with Dispatch to assess the urgency of each request and communicated transparently with both members to offer alternatives. By providing timely updates and adjusting schedules, we were able to meet both members’ needs without significant delays.

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What strategies do you use to ensure data accuracy in membership records?

To maintain data accuracy in membership records, I employ a combination of regular audits and clear communication with team members. I also advocate for standardized data entry practices across departments to minimize errors and discrepancies, ensuring our records reflect our members’ true entitlements.

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How do you handle customer inquiries or complaints about membership billing?

When addressing customer inquiries about membership billing, I first listen actively to understand their concerns. Then, I consult the relevant documents and records to investigate the issue thoroughly. I aim to provide clear explanations and resolutions promptly, ensuring the customer feels valued and heard throughout the process.

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Describe your teamwork experience working with cross-functional teams.

Working with cross-functional teams has been a significant part of my experience. I believe that collaboration is key to achieving organizational goals. I always ensure open lines of communication with departments and actively seek input while promoting a collaborative environment where team members feel comfortable sharing ideas and solutions.

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In your opinion, what makes a successful Membership Coordinator?

A successful Membership Coordinator possesses strong organizational abilities, exceptional communication skills, and a customer-first mindset. They are detail-oriented and proactive, ensuring processes run smoothly and members receive the services they are entitled to without hassle. Passion for customer service is essential in delivering positive member experiences.

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How do you keep yourself updated with changes in membership programs or services?

I make it a priority to stay informed about changes in our membership programs by attending training sessions and meetings regularly. I also keep up with company updates and policies through internal communications and collaborate with team members to discuss how these changes may impact our members.

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What tools or systems do you find most useful for managing member accounts?

I find CRM systems to be invaluable for managing member accounts, as they help track interactions and manage data effectively. Tools that facilitate task management, like shared calendars and project management software, are also crucial when coordinating with teams and ensuring member needs are met consistently.

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Describe a time you contributed to improving a process related to membership management.

In a previous role, I led an initiative to streamline our membership agreement audit process. By implementing a checklist system and scheduling regular audits, we minimized errors and improved overall efficiency, which significantly enhanced our members’ experience by ensuring their records were consistently up to date.

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What qualities do you bring to the Membership Coordinator role at A1 Garage Door Services?

I bring a unique combination of customer service experience, attention to detail, and strong coordination skills to the Membership Coordinator role at A1 Garage Door Services. My adaptability and positive attitude enable me to thrive in collaborative environments, contributing to a great member experience and the overall success of the membership program.

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Full-time, on-site
DATE POSTED
January 8, 2025

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