A1 Garage Door Services is seeking a Membership Coordinator to oversee and manage our membership programs. This role is critical in ensuring our valued member customers receive a seamless experience through accurate agreement management, proactive service coordination, and efficient billing oversight. The Membership Coordinator will work closely with multiple departments, including Dispatch, Customer Service Representatives (CSRs), and direct employees, to maintain and improve membership processes.
Key Responsibilities:
Audit newly sold membership agreements for accuracy and make necessary corrections to customer records.
Correct and maintain existing membership records.
Maintain a thorough understanding of membership program details and ensure compliance with company standards.
Monitor the Recurring Services queue to ensure member customers receive their entitled yearly services on time.
Work proactively to minimize delays and resolve scheduling conflicts in partnership with the Dispatch team.
Collaborate with direct employees to oversee the accurate and timely billing of membership accounts.
Address and resolve any billing discrepancies or customer inquiries related to membership charges.
Partner with Dispatch to align service schedules with member entitlements.
Work closely with CSRs to address customer concerns and ensure a positive experience for all members.
Provide regular updates to management regarding membership program performance and key metrics.
Qualifications:
Proven experience in customer service, account management, or related roles.
Exceptional attention to detail with a focus on data accuracy and process improvement.
Strong communication skills, both written and verbal.
Ability to work collaboratively with cross-functional teams and adapt to a fast-paced environment.
Proficiency in CRM systems; familiarity with ServiceTitan is a plus.
Familiarity with garage door services or similar trade industries is a plus.
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At A1 Garage Door Services, we are on the lookout for a detail-oriented and proactive Membership Coordinator to join our vibrant team in Phoenix. In this essential role, you will oversee our membership programs, ensuring our members enjoy a seamless experience right from their agreement management to service delivery. You'll collaborate closely with various teams, including Dispatch and Customer Service Representatives (CSRs), to improve and maintain membership processes while tackling any challenges head-on. Your day-to-day responsibilities will include auditing newly sold membership agreements and correcting any inaccuracies, which is critical to maintaining our data integrity. You’ll keep a close eye on the Recurring Services queue to ensure that our members receive their due services on schedule, all while working hand-in-hand with the Dispatch team to resolve scheduling conflicts. With strong communication skills and an eye for detail, you will also address any customer inquiries or billing discrepancies that arise. By partnering with the CSRs, you’ll ensure that all customer concerns are addressed and that every member has a positive interaction with our company. If you have a background in customer service or account management and have an aptitude for working collaboratively in a fast-paced environment, this could be the perfect opportunity for you to grow with A1 Garage Door Services. Join us, and become an integral part of a dynamic team that values each member’s contributions, fosters development, and champions diversity and inclusion in the workplace.
Subscribe to Rise newsletter