Commercial Service Technician Support

As a Commercial Service Technician Support at Greenworks Tools, your responsibilities include delivering timely responses to service-related inquiries, managing sales orders, resolving complex customer issues, and maintaining positive relationships with dealers and customers. Your role is crucial in ensuring customer satisfaction and efficient operations.

To apply for the Commercial Service Technician Support role at Greenworks Tools, you should possess a bachelor’s degree in a related field such as Business Administration or Logistics. Additionally, strong communication skills, a willingness to learn, and previous experience with Salesforce and SAP S/4HANA are preferred.

Communication is critical in the role of Commercial Service Technician Support at Greenworks Tools. You will be the liaison between customers, dealers, and internal teams, ensuring that inquiries are handled promptly and accurately. Good communication helps build trust and efficient problem resolution.

For the Commercial Service Technician Support role at Greenworks Tools, familiarity with SAP S/4HANA for order management and Salesforce for customer relationship management is highly beneficial. These tools will help you perform your duties efficiently, from data analysis to customer interaction.

The work environment for a Commercial Service Technician Support at Greenworks Tools is collaborative and supportive, encouraging continuous learning and skill development. You will work closely with various business functions and have the opportunity to contribute towards enhancing customer satisfaction in the outdoor power equipment industry.

In handling complex customer inquiries, I first actively listen to the customer's issue, ensuring I understand their concerns. I clarify any points and then collaborate with internal teams to provide a well-informed solution. Regular communication updates keep the customer engaged and reassured.

I have experience using sales order management systems like SAP S/4HANA, where I’ve managed the entire sales order process from entry to tracking delivery. My familiarity with such systems has enhanced my efficiency in processing orders and resolving issues.

To build and maintain customer relationships, I prioritize regular communication, prompt responses to their questions, and understanding their specific needs. By establishing trust and reliability, I ensure customers feel valued and confident in our service.

When faced with competing tasks, I prioritize based on urgency and impact. I assess which tasks directly affect customer satisfaction and operational efficiency, then tackle those first, while also utilizing tools to balance my workload effectively.

Teamwork is essential in my role as a service technician support. Collaborating with different departments helps in resolving complex issues faster and ensuring our customers receive the best support. Open communication and mutual support drive our success.

I stay updated on product knowledge and industry trends through continuous learning initiatives offered by my employer, attending workshops, and following key publications relevant to the outdoor power equipment industry. This proactive approach helps me provide informed recommendations to customers.

I have hands-on experience troubleshooting equipment by systematically diagnosing problems, analyzing information to identify root causes, and implementing effective solutions. I approach each issue methodically to ensure thorough resolutions.

In the event of an order delay, I would contact the customer immediately to inform them of the situation, apologize for any inconvenience, and provide an updated timeline. Transparent communication is crucial in maintaining trust and customer satisfaction.

I once encountered a dissatisfied customer due to an incorrect order. I listened to their concerns, acknowledged the issue, and expedited a replacement while keeping them updated throughout the process. By addressing their needs promptly, they expressed appreciation for the resolution.

What motivates me in a support role is the opportunity to solve problems and positively impact customers' experiences. Knowing that my support can help others achieve their goals is fulfilling and drives me to do my best every day.