Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Life Insurance Claims Support Analyst image - Rise Careers
Job details

Life Insurance Claims Support Analyst


Life Insurance Claims Support Analyst

US-MI-Livonia

Job ID: 2025-1800
Type: Regular Full-Time
# of Openings: 1
Category: Claims
Livonia, MI Hybrid

Overview

Why join?

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

  • Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
  • Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
  • Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
  • Team (Culture): USA Today named us a 2024 top US workplace

Who are we looking for?

The Claims Support Analyst will conduct audits of claim files, respond to customer inquiries, and service related issues and provide first line support on escalated claims. Assist with workflow management and aid in the process of developing training and documentation. Supports the goals of the Claims Department by managing the workloads and scheduling for the Claims Department. Works with the Claims Manager, Associate Manager, and Senior Support Analyst to ensure the Quality Program is successful. Aids in the process of developing training and documentation for the department. Acts as a mentor to less tenured claims associates. Provides technical expertise and acts as a representative of the company regarding review, analysis, investigation, and settlement of all products sold by AAA Life Insurance Company.

Responsibilities

How will you contribute?

    • Performs quality audit of claim files (paid, pended, and denied by staff) to ensure adherence to process, procedures, and regulatory compliance within scope of authority.
    • Working with our AAA clubs to administer benefits for new memberships.
    • Preforms Quality reviews of phone call, payments, letters, service recovery tickets, etc.
    • Assist with training and the development of training.
    • Prepares responses involving complex matters on customer inquiries Responses are oral and written for various audiences (Department of Insurance, Customers, Attorney’s, etc).
    • Acts as a mentor on claim matters to aid in the development and training of existing staff, to improve quality, judgment skills, decision making abilities, and productivity based on audit results.
    • Ensure training needs for the department are fulfilled and documentation exists for all processes. May audit telephone calls and claim files to assist with quality program and ongoing development of staff.
    • Identifies improvements to correspondence, claim analysis and adjudication process based on philosophies and procedures. Collaborate with Claims Manager and Business partners as necessary when pursuing resolution of areas needing improvement.
    • Identifies system enhancement needs to reduce manual processing.
    • Assists with the design, creation and delivery of training materials in a variety of media or instructional delivery methodologies. Special emphasis should be given to regulatory guidelines.
    • Approves claim payments and denials within scope of authority.
    • Primary contact for vendors of claims department.
    • Participates on project teams and works effectively with departments involved.

Qualifications



What do you offer?

  • Bachelor’s degree preferred or equivalent experience
  • Audit and quality experience within insurance
  • Strong attention to detail
  • Experience in leading continuous improvement efforts and automation
  • Life insurance experience preferred

What do we offer?

  • Enjoy a hybrid work environment that promotes work-life balance.
  • Comprehensive medical, dental, and vision coverage starting from your first day.
  • Employer 401k match and employer contribution to a pension plan.
  • Generous PTO and paid parental leave to support your family needs.
  • Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.

 

 

PM21

PIaaeddc283bb0-37820-37401746

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Become an essential part of our team as an Annuity Operations Specialist, supporting impactful customer engagement in the annuity operations space.

Photo of the Rise User
Posted 9 days ago

Join Intermountain Health as a Medical Assistant where you will provide compassionate care in a collaborative clinic setting.

Join a dynamic team as a Spanish Speaking Customer Service Representative focused on delivering outstanding support for digital marketing solutions.

Photo of the Rise User
Posted 12 days ago

Step into a dynamic role as an IT Technical Support Junior at Netcompany-Intrasoft, where you will troubleshoot and resolve IT issues in a collaborative environment.

Photo of the Rise User
Higharc Remote Remote (United States)
Posted 10 days ago

Lead the Customer Success team at Higharc, a dynamic startup shaping the future of home design and construction.

As an RN Clinical Coordinator at CommonSpirit Health, you will play a crucial role in enhancing patient care and fostering a supportive team environment.

Photo of the Rise User
Ibero-American Action League Remote Niagara Falls, New York, United States
Posted 10 days ago

Ibero Business Center seeks a dynamic Bilingual Admin Business Specialist to empower entrepreneurs through effective training and support.

Join UChicago Medicine as a Medical Assistant in Crown Point, Indiana, and contribute to patient-centered care in a leading cancer clinic.

Posted 10 days ago

Join Xplor as a Product Support Specialist, where you'll leverage your problem-solving skills to enhance the customer experience with our innovative technology solutions.

Photo of the Rise User
Posted 10 days ago

Join Popmenu as a Client Success Manager, where you'll lead client engagement and help drive success in the restaurant industry.

Photo of the Rise User

The Security Site Supervisor at Allied Universal plays a critical role in ensuring quality service delivery at client locations.

Posted 14 days ago

Join Virginia Mason Franciscan Health as a Medical Assistant and contribute to compassionate healthcare in a fast-paced clinic environment.

Posted 11 days ago

At Sunrise Senior Living, you can make a meaningful impact on residents' lives as a Wellness Nurse, ensuring high quality resident services are delivered.

Photo of the Rise User
Posted 11 days ago

Join Concentra Onsite Health as a Physical Therapist and make a meaningful difference in the health of America's workforce at Toyota's location in Pendergrass.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries
Photo of the Rise User
8 people applied to Cashier (Part-time) at Datadog