Technical Support Specialist
Overview
Abacus Technology is seeking a Technical Support Specialist to provide help desk, desktop, and application support in a Microsoft environment. This is a full-time, on-site position.
Responsibilities
- Provide desk-side and remote end user support for MS Windows operating systems, Active Directory, and Microsoft Exchange-related issues.
- Support daily network operations to include monitoring of systems and applications as well as connectivity issues.
- Operate the ServiceNOW service desk to include providing phone and desk-side support for all systems.
- Create and delete Active Directory user accounts, manage password resets, and maintain inventory and warranty information.
- Assist in apply patch management for software and operating systems.
- Deploy system images, install, configure, troubleshoot, test, and maintain desktop-related hardware and software for end users.
- Test and evaluate systems to eliminate problems and make improvements.
Qualifications
5 years of experience in a desktop support and/or system administration role for enterprise-level environments. Microsoft/VMWare/CompTIA certifications highly desirable. Extensive experience in MS Windows 10/11 is required. Experience with Microsoft back office technologies to include Microsoft Exchange, Active Directory, and SharePoint 2013 a plus. Familiarity with DNS, DHCP, Fortinet, SQL Server, Avamar, SentinelONE, and ServiceNOW a plus. Ability to provide troubleshooting and maintenance in an enterprise level organization. Experience providing support to government contracting programs. Familiarity with cloud technology a plus. Ability to interact with all levels of an organization and solid customer service skills are critical. Must be a US citizen.
Applicants selected may be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
Average salary estimate
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