Associate Business Systems Consultant - Content Solutions Hybrid

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

This role partners closely with Marketing Operations to ensure key systems support the needs of the business. Operationally this team supports the maintenance and evolution of the tools (e.g. Veeva PromoMats) co-owned by Marketing Operations. These solutions are cross-functional in nature and used daily by Marketing, Medical, Regulatory and our agency partners.

Responsibilities:

• Default point of contact between BTS, the business and software development teams/third party contracted support and resolves client and BTS relationship issues.
• Manages and provides guidance on the selection, design, justification, implementation and business use of information systems. 
• Analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing technology components. 
• Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements.
  technology capabilities.
• Develops technology strategies that meet the requirements of the business. Identifies the business benefits of alternative strategies. Ensures compliance between business strategies and technology directions.  Prepares testing plans to confirm that requirements and system design are accurate and complete.
• Conducts training.  Identify process disconnects and translate them into improvement opportunities with cost savings or avoidance, productivity improvements, or revenue generating business benefits.  Develops business relationships and integrates activities with other BTO's to ensure successful implementation and support of project efforts.
• Manages relationships between clients involved and BTOs to assure effective communication between the groups is occurring. Brokers services within BTS community on behalf of customers; coordinates system solutions.
• Allies with other BTS functional areas to remain current on project status, and inform customer management of progress; conversely, keeps BTS managers aware of user issues and resolves conflicts.
• Identifies the impact of any relevant statutory, internal or external regulations on the organization's use of information.
• Exercises considerable latitude in determining objectives of assignment.  Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and subordinates.
• Accountable for the accuracy of the fit of the proposed solution to the business needs and the information upon which the business justification and prioritization decisions are made. Also accountable for communicating the business need and drivers to development groups to assure the implementation phase can fulfill the business need.
• Support and communicate the Product Strategy and Roadmap for Electronic Review Systems in partnership with Marketing Operations.
• Work closely with the development team to ensure understanding of user stories and acceptance criteria. Participate in sprint planning, weekly stand-ups, sprint reviews, and retrospectives. Make decisions on product functionality, balancing business value, technical feasibility, and user experience. 
• Facilitate Knowledge Transfer Sessions with Managed Services to ensure deployment and configuration steps are understood and streamlined between development teams.

• Bachelor’s Degree with 6 years’ experience; Master’s Degree with 5 years’ experience
• Experience with the following is preferred:
  • Software Lifecycle Methodology or Change Control Process
  • Agile and Waterfall Methodologies and tools
  • Content Supply Chain
  • Veeva PromoMats
  • Kneat
  • Jira
  • Tricentis qTest
  • Tricentis Vera
• Proven track record of successful software delivery and knowledge of software development best practices
• Excellent Organizational and time management skills, with the ability to prioritize tasks effectively
• Excellent communication and interpersonal skills
• Additional Beneficial experience includes:
  • Technical writing experience
  • Working in the Life Sciences industry
  • Working with GxP Validated Systems

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​This position does not provide sponsorship now or in the future. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html