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Advisory Solution Consultant, Integrated Risk Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking driven Presales Risk Solution Consultants. This is a hands-on presales SC capable of going wide and deep on solution development and positioning. The Risk Solution Consultant will provide solution leadership and expertise to support customers during the sales engagement and will participate in acquiring and retaining customers by leveraging Integrated Risk Management solutions.

What you get to do in this role:

  • Responsible for creating innovative solutions leveraging ServiceNow’s Integrated Risk Management Solutions 
  • Review customer’s current business processes and translate to customer pain points
  • Respond to customer questions relating to ServiceNow IRM solution
  • This role is pivotal in providing our growing customer base with lessons learned, strategies, and advice to enhance real-world integrated risk programs.
  • Develop and contribute to sales campaigns focused on IRM and GRC Solutions
  • Contribute and maintain a showcase of IRM solutions created on the ServiceNow platform
  • Help develop programs that enable other Solution Consultants to demonstrate the value of IRM on the ServiceNow platform
  • Configure solution environments to address customer requirements and business issues
  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs
  • Share best practices and known solutions with other Solution Consultants to improve the quality and efficiency of the other team members
  • Stay current on competitive analyses and understand differentiators between ServiceNow and its competitors.
  • Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.

Qualifications

 

In order to be successful in this role, we need someone who has:

 

  • 5+ years of pre-sales solution consulting or sales engineering experience in Integrated Risk Management or Governance, Risk & Compliance (GRC) solutions and programs
  • Work experience or strong understanding of risk management, policy & compliance management, business continuity, crisis planning, disaster recovery, vendor risk/third party supply chain management, privacy management, regulatory change management 
  • Strong working knowledge of GRC processes and solutions such as Archer or MetricStream, IBM OpenPages, OneTrust
  • Experience in regulatory compliance for vertical-specific requirements within financial services vertical
  • Ability to architect and effectively communicate solutions to business challenges
  • Experience working in a large government or corporate enterprise environment.
  • Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, and evolving business needs, etc.
  • A Bachelor’s degree or equivalent training in and 3-5 years of experience is required.
  • Must have strong written and oral communication skills and be self-directed and independent
  • Willing to travel up to 25%

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Average salary estimate

$100000 / YEARLY (est.)
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What You Should Know About Advisory Solution Consultant, Integrated Risk Management, ServiceNow

At ServiceNow, we believe that technology should make the world a better place, and as an Advisory Solution Consultant for Integrated Risk Management, you're at the forefront of this mission. Working remotely from Boston, Massachusetts, you'll be part of an innovative team that prides itself on creativity and collaboration. Your role will involve diving deep into customer business processes, where you'll identify pain points and leverage ServiceNow's Integrated Risk Management solutions to craft bespoke, innovative solutions. You'll not only support customers during the sales engagement process, but you’ll also be a critical part of acquiring and retaining our impressive clientele, which includes a majority of the Fortune 500. As an Advisory Solution Consultant, you'll have the chance to showcase your expertise by designing and configuring solution environments that tackle real-world issues faced by our customers. You'll conduct workshops and share best practices to enable your fellow Solution Consultants, all while keeping an eye on the competition to ensure ServiceNow stands out with the most effective offerings. If you have over five years' experience in pre-sales solution consulting or sales engineering specifically around governance, risk, and compliance, and have a flair for solving complex business challenges, we want to hear from you. Here at ServiceNow, we champion inclusivity and encourage candidates from diverse backgrounds to apply. Your adventure with us is just a click away, unmatched opportunities await to make your mark in the tech world!

Frequently Asked Questions (FAQs) for Advisory Solution Consultant, Integrated Risk Management Role at ServiceNow
What responsibilities does the Advisory Solution Consultant for Integrated Risk Management at ServiceNow have?

The Advisory Solution Consultant in Integrated Risk Management at ServiceNow is primarily responsible for creating and positioning innovative solutions that leverage the company's IRM offerings. This includes reviewing customer business processes, addressing pain points, configuring solution environments, and collaborating with product teams to enhance offerings. Additionally, the role involves supporting marketing events and contributing to sales campaigns.

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What qualifications are needed to be an Advisory Solution Consultant, Integrated Risk Management at ServiceNow?

To thrive as an Advisory Solution Consultant in Integrated Risk Management at ServiceNow, candidates should have over five years of pre-sales solution consulting or sales engineering experience in GRC solutions. A strong understanding of risk management and relevant regulatory compliance is crucial, along with excellent communication skills and the ability to architect solutions addressing complex business challenges.

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How does the Advisory Solution Consultant role contribute to customer engagement at ServiceNow?

In this role, the Advisory Solution Consultant plays a pivotal role in engaging with customers by providing expert knowledge on ServiceNow's Integrated Risk Management solutions. By thoroughly understanding customer needs and issues, the Consultant formulates tailored strategies and solutions that meet their requirements, ultimately aiding in customer retention and satisfaction.

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What type of work environment can an Advisory Solution Consultant expect at ServiceNow?

The work environment for an Advisory Solution Consultant at ServiceNow is dynamic and remote-friendly, promoting flexibility. Employees are encouraged to collaborate closely with their teams while enjoying the freedom to work from anywhere, aligning with ServiceNow's commitment to creating an inclusive and supportive workplace.

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What makes ServiceNow an attractive employer for Advisory Solution Consultants in Integrated Risk Management?

ServiceNow stands out as an employer due to its innovative technology solutions, strong commitment to diversity and inclusion, and recognition as one of Fortune's 100 Best Companies to Work For. The company fosters a culture of collaboration and creativity, providing an ideal environment for Advisory Solution Consultants to grow and make impactful contributions.

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Common Interview Questions for Advisory Solution Consultant, Integrated Risk Management
How do you approach understanding a customer's risk management needs?

When interviewing for the Advisory Solution Consultant role, emphasize your analytical skills and experience in conducting needs assessments. Outline your systematic approach of reviewing current business processes, engaging stakeholders, and identifying specific pain points to provide tailored IRM solutions.

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Can you describe a successful solution you developed for a previous client?

Prepare an example that showcases your problem-solving capabilities and your ability to innovate within the Integrated Risk Management space. Highlight the challenges faced, the solution proposed, and the positive outcomes achieved, focusing on measurable results and customer satisfaction.

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How do you keep updated with the latest trends in Governance, Risk & Compliance (GRC)?

In your response, mention reliable sources such as professional associations, industry publications, and attending relevant webinars or conferences. Express your commitment to continuous learning and how staying informed enables you to deliver cutting-edge solutions at ServiceNow.

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What tools and technologies are you proficient in for risk management?

Discuss your experience with various GRC tools such as Archer, MetricStream, or OneTrust. Emphasize how your technical proficiency allows you to easily adapt and implement ServiceNow's Integrated Risk Management solutions effectively.

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How do you manage work while traveling for client engagements?

Stress organizational skills and the ability to operate independently. Share strategies like utilizing technology for collaboration and time management to keep projects moving forward, even while on the road, ensuring client needs are consistently met.

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What strategies do you use to collaborate with Product Management and Development teams?

Explain your ability to foster open communication and collaboration. Provide examples of how sharing client feedback can influence product development—showcase your skills in creating bridges between end-user needs and technical solutions.

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Describe a time when you had to present complex solutions to non-technical stakeholders.

Illustrate your ability to distill complex information into clear, actionable insights. Share the specific approach you used, such as employing analogies or visual aids, to ensure comprehension and engagement from non-technical audiences.

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How do you evaluate the effectiveness of risk management solutions you implement?

Talk about your methods for assessing impact, including performance metrics, customer feedback, and continuous improvement strategies. Highlight how this evaluation directly aligns with client objectives and ServiceNow's commitment to excellence.

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What role do best practices play in your solution development process?

Discuss how adhering to industry best practices enhances the quality and effectiveness of solutions. Share specific examples of best practices you've implemented, emphasizing the value added to clients through optimized processes and outcomes.

Join Rise to see the full answer
How do you adapt your sales approach when dealing with different clients?

Highlight your flexibility and understanding that each client may have unique needs. Discuss your experience in customizing your approach based on information gathered during initial conversations, catering your solutions to match the specific context and requirements of each client.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
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DEPARTMENTS
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Full-time, remote
DATE POSTED
January 8, 2025

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