Lead Patient Data Intake Specialist (Remote)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

This position supports Patient Data Intake (PDI) organization to achieve its mission of improving patient
lives through consistent and accurate delivery of high quality, relevant, and timely adverse event,
medical information and product quality management by providing effective oversight of external
providers of Pharmacovigilance services for AbbVie.

Responsibilities

• Conducting oversight of vendors who identify and collect adverse event information and complete in-take of Pharmacovigilance safety reports in AbbVie’s Safety System.
• Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event information is performed in a compliant and timely manner to comply with global regulations.
• Supporting the business strategy of assisting internal and external customers in collecting information for product safety reports, products complaints and responding to medical information requests related to AbbVie products.
• Conducting oversight of vendors to ensure company standards for quality, compliance and productivity are met. Remaining current on knowledge and skills required for supporting AbbVie customers.
• Supporting vendor case quality, and productivity metrics by exhibiting the AbbVie core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One AbbVie; Decide Smart and Sure.
• Supporting and participating in audits and inspections as needed.
• Supporting development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal AbbVie trainings as needed.
• Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups.
• Conducting oversight in the vendors use of multiple databases to document adverse event, medical information, and product complaint information.
• Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience.
• Acts as an adverse event, product complaint in-take and Medical Inquiry subject matter expert.
• Other duties may be assigned based on the need or work requirement of the organization.

This role can be remote in the US.

Qualifications

• Minimum: Bachelor’s degree with related health sciences background. RN, BSN, BS, BS Pharm preferred.
• Candidates lacking the appropriate degree but with previous pharmaceutical experience may be considered
• 2-4 years’ clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical
  industry contact center experience preferred.
• Demonstrated ability to lead project work. Proven success in results-driven process management
• Core knowledge of industry regulations (ICH, FDA, EMEA, MHRA)
• Demonstrates strong attention to detail and problem-solving skills.
• Demonstrates strong verbal communication skills with external and internal customers
• Demonstrates strong (speed and accuracy) documentation skills.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

​​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html