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Marketing Services Campaign Manager

The Sr. Campaign Insights MANAGER (CIM) contributes as a member of a production delivery team, provides oversight to Campaign Insights Analysts as a player/coach, and collaborates with internal/external stakeholders to plan, execute, and measure email marketing campaigns. The CIM must understand the end-to-end email campaign lifecycle, client objectives, testing strategies, campaign requirements, customer offers, creative messaging, audience segmentation, and historic campaign performance so they can provide insights and recommendations on strategy and provide guidance to the team.The candidate will also be responsible for gathering and reviewing segmentation requirements, coordinating campaign splits and creative versions, analyzing engagement and attribution reports, providing insights and recommendations on audience performance and testing, creating content for monthly and quarterly business reviews, handling ad-hoc requests, driving operational improvements, and contributing to strategy meetings.The successful analyst is a forward-thinking team player who prioritizes attention to detail and on-time delivery, who can manage multiple projects, and who effectively communicates both internally and externally.DUTIES AND RESPONSIBILITIESProduction DeliverablesUtilize knowledge of email campaign marketing and data analysis paradigms to provide leadership and management of activities that drive campaign performance improvements.Lead status calls with client & stakeholders to gather, document & translate campaign strategies into actional insights.Ensure mutual understanding exists with Acxiom campaign manager on requirements for data processing, segmentation instructions & volumes, audience net downs, and controls. Work with stakeholders on final approvals for each.Execute and manage timely dissemination of information across campaign data tracking spreadsheets for accurate final processing.Analyze campaign results, uncover problems, identify & report on engagement & attribution insights, and make recommendations to improve future performance.Provide analytics and support for campaign-specific measurements.Manage to client budgets and provide budget forecast projections.Provide strategic feedback and communicate updates on campaign progress, goals, and strategy to the client.Document final cost metrics for campaign attribution.Provide consultation on developing ad-hoc reports and facilitate on-time delivery.Document & facilitate client research requests and ensure that results are communicated to the client in a professional and timely manner.Participate in performance review meetings, create content, and speak to insights and data as needed.Utilize operational effectiveness to deliver quality and on-time work and manage multiple priorities simultaneously.Planning & ImprovementsCreate analysis related to long-term performance, modeling, lift analysis, trending, data element recommendations, etc.Recommend new tactics or strategies that are data driven. Use enhancement or demographic data variables to improve outcomes and review the client's reporting methods.Understand and execute all types of analysis and measurements, such as: Audience performance / optimization analysis, opportunity analysis, program measurements.SKILLS REQUIREDBachelor’s degree.Minimum 5 years email campaign and acquisition strategy experience.Experience on a Production Delivery Team.Proven ability to manage and work through others toward successful outcomes.Project Management experience.Proven experience and proficiency in SQL, Oracle, MS Office Suite (i.e. Excel, PowerPoint etc.).Experience with Visualization Tools, such as Tableau.Problem solving mentality with the ability to work independently and within a team.Strong communication skills and analytical skills.Ability to translate ideas into documented requirements with a focus on detail.Understanding of data modeling, business analytics/intelligence, data science.This specific role is not available for sponsorship.NICE TO HAVEMulti-channel marketingExperience with File Sharing Platforms, such as SharePoint.Knowledge of Acxiom products and servicesTelecom experience preferred.Primary Location City/State:Homebased - Conway, ArkansasAdditional Locations (if applicable):Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here ( .Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact View email address on click.appcast.io .We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at View phone number on click.appcast.io.We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:About Us (Follow Us on TwitterFind Us on Facebook (Careers PageLinkedIn (Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here ( .Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact View email address on click.appcast.io .Attention Mexico Applicants: Please see our Privacy Policy notice here ( . Acxiom
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What You Should Know About Marketing Services Campaign Manager, Accenture

At Acxiom, we're excited to welcome a Marketing Services Campaign Manager to our team in Mountain View, CA! As a vital member of our production delivery group, you'll play a dynamic role in steering email marketing campaigns from start to finish. You'll engage with clients to understand their objectives, oversee your team, and provide actionable insights that enhance each campaign's performance. This isn’t just about sending emails; it’s about leveraging data to craft compelling strategies, ensuring effective audience segmentation, and analyzing results to refine our approach continuously. Your analytical skills will shine as you dive into engagement metrics, conduct report reviews, and uncover valuable insights that make each marketing initiative stronger than the last. Additionally, your communication abilities will facilitate clear interactions with both internal stakeholders and clients alike, allowing you to drive improvements and manage multiple projects seamlessly. While you prioritize delivering on-time and adhering to budgets, you’ll have the opportunity to innovate with testing strategies and creative messaging that resonates with our audience. If you're detail-oriented and thrive in a fast-paced environment, we would love to see how you can contribute to our mission of delivering exceptional customer experiences and building meaningful brand connections. Join us at Acxiom, where your expertise will empower our clients to truly know their customers!

Frequently Asked Questions (FAQs) for Marketing Services Campaign Manager Role at Accenture
What are the main responsibilities of the Marketing Services Campaign Manager at Acxiom?

The Marketing Services Campaign Manager at Acxiom will lead the email marketing campaign lifecycle, from conceptualization through to execution and analysis. This role involves collaborating with various stakeholders to translate client objectives into effective campaign strategies, managing the workload of Campaign Insights Analysts, and providing analytical insights that enhance campaign performance. Responsibilities also include managing budgets, coordinating segmentation requirements, and creating insightful content for business reviews.

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What qualifications are required for the Marketing Services Campaign Manager position at Acxiom?

Candidates for the Marketing Services Campaign Manager position at Acxiom should possess a Bachelor’s degree and a minimum of 5 years of experience in email campaign and acquisition strategy. Project management experience and a solid proficiency in SQL, Oracle, and MS Office Suite are essential. Familiarity with visualization tools like Tableau and an understanding of data analytics and modeling would be advantageous for succeeding in this role.

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What skills should a successful Marketing Services Campaign Manager have at Acxiom?

To thrive as a Marketing Services Campaign Manager at Acxiom, you should be a forward-thinker with strong analytical and problem-solving skills. Effective communication is crucial, as you'll be translating complex strategies into actionable insights. A proven ability to manage multiple projects simultaneously, attention to detail, and experience working within a team-oriented environment are vital attributes for success in this role.

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How does Acxiom support career growth for the Marketing Services Campaign Manager?

At Acxiom, we highly value our associates and prioritize their career growth. The Marketing Services Campaign Manager role offers numerous opportunities to showcase talents and expand professional skills, particularly by interacting with cutting-edge technologies and industry leaders. Our inclusive culture encourages collaboration and innovation, providing a pathway for personal and professional development within our dynamic organization.

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Can you explain the team dynamics for the Marketing Services Campaign Manager at Acxiom?

The Marketing Services Campaign Manager sits at the heart of a collaborative team at Acxiom. You’ll work closely with Campaign Insights Analysts, guiding and mentoring them while ensuring alignment with various stakeholders. Regular status calls and strategy meetings will foster a sense of teamwork, enabling you to contribute to shared objectives and enhance overall campaign performance across the board.

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Common Interview Questions for Marketing Services Campaign Manager
How do you approach developing an email marketing campaign strategy?

In developing an email marketing campaign strategy, I begin by thoroughly understanding the client's objectives and target audience. I would segment the audience based on their behaviors and preferences and then design content that resonates with them. I also emphasize testing strategies to refine our approach and utilize data analytics to evaluate previous campaigns, ensuring continuous improvement.

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Can you describe your experience managing a team of analysts?

Managing a team of analysts involves not just overseeing their work but also mentoring them and fostering a collaborative environment. I prioritize regular one-on-ones to understand their challenges, encourage knowledge sharing, and celebrate team wins. This helps build a strong, supportive culture that drives performance.

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What key metrics do you focus on to assess the success of an email campaign?

Key metrics for assessing email campaign success include open rates, click-through rates, conversion rates, and ROI. I also look at engagement metrics such as bounce rates and unsubscribe rates to further analyze how the audience interacts with our emails. Understanding these metrics helps in adjusting strategies for better performance.

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How do you ensure that your campaigns align with client objectives?

Aligning campaigns with client objectives begins with a clear understanding of their goals. I make it a practice to have detailed discussions during the planning phase, where we outline expectations, deliverables, and success criteria. Continuous communication throughout the campaign ensures we remain on track and can make necessary adjustments based on performance metrics.

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What is your method for analyzing campaign performance and making recommendations?

My method for analyzing campaign performance includes reviewing all relevant data—engagement rates, audience responses, and budget adherence—combined with qualitative feedback. I look for trends and anomalies to identify areas for improvement and based on that analysis, I present actionable recommendations to enhance future campaigns.

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Can you discuss how you handle tight deadlines while maintaining quality?

Handling tight deadlines requires efficient planning and prioritization. I make use of project management tools to keep track of tasks and deadlines. I also communicate openly with my team to ensure we’re aligned and can support each other. By fostering a culture of accountability and quality, we’re able to deliver high-standard work despite time constraints.

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What experience do you have with budget management in campaign strategies?

I have extensive experience managing campaign budgets, ensuring that all activities remain within allocated costs while maximizing ROI. I regularly analyze spending against expected outcomes and adjust as necessary. Being proactive in budget forecasting also helps in avoiding overspends and ensuring effective resource allocation across campaigns.

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How would you describe your communication style when working with clients?

My communication style with clients is transparent, responsive, and proactive. I believe in setting clear expectations and providing regular updates. Listening to client feedback is vital, and I adjust my approach based on their preferences. Building strong relationships through effective communication fosters trust and collaboration.

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What tools and technologies are you familiar with that assist in campaign management?

I am proficient in various tools essential for campaign management, including SQL for data analysis, the Oracle suite for customer insights, and MS Office for reporting. Additionally, I have experience with visualization tools like Tableau for presenting data, which helps in making data-driven decisions throughout the campaign lifecycle.

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How do you approach audience segmentation for email campaigns?

Audience segmentation is about understanding the different needs and behaviors of your subscribers. I analyze past data to identify key segments based on demographics, engagement levels, and purchase history. This targeted approach allows for personalized messaging, which typically leads to higher engagement and conversion rates.

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Our 743,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners an...

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DATE POSTED
December 13, 2024

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