Community Manager Intern

Qogita [Pronounced KO-gi-ta] is revolutionising wholesale procurement by creating a one-stop shop for all branded Health & Beauty products, accessible with the click of a button and offered at the world’s most competitive prices. Qogita saves distributors, wholesalers, and retailers significant costs by using automation and intelligent order allocation algorithms (co-authored with smart folks at Oxford University). Our business is growing extremely fast, with significant revenue, and strong backing by some of the world’s greatest investors that helped scale Transferwise, Algolia, Shopify, Pinterest, LinkedIn, and Yelp among many others.

WHO YOU ARE

As we grow, we’re looking for a passionate and empathetic Community Manager Intern to engage with our affiliate partner communities and be the public face of Qogita online. You thrive in problem-solving, possess strong communication skills, and enjoy collaborating with both customers and internal teams to ensure seamless service delivery.

As our Community Manager, you will play a vital role in building and nurturing strong relationships with our affiliate partners and customers across various online platforms; such as discord, social media, telegram, reddit, and others. You’ll become a Qogita expert, providing timely, accurate, and helpful responses to queries while actively contributing to the growth and vibrancy of our online communities. You will also lead the creation of Qogita’s own online community.

WHO YOU'LL BE WORKING WITH:

You will join a small, close-knit, and highly diverse team of Qogitians. Our growth team plays a vital role in the company's success. This team executes tactics targeting rapid growth through experimental cross-channel marketing campaigns. We encourage idea-sharing, experimentation, and continuous learning, ensuring that you grow both personally and professionally within the company.

WHAT YOU'LL BE WORKING ON:

• Identify and resolve customer problems: Respond promptly and professionally to customer inquiries and concerns identified in online community forums.

• Engage with online communities: Actively participate in online discussions. Identify opportunities to educate, inform, and delight our communities by sharing helpful tips, resources, and updates about Qogita.

• Represent Qogita on social media: Engage and respond to commentary on social media about Qogita; controlling the narrative to keep any discussions about Qogita reasonable, fair and positive to assist with the conversion of our ads.

• Become a product expert: Master all parts of Qogita’s platform, so you are capable of resolving customer queries with precision, speed, and confidence.

• Collaboration: Collaborate with cross-functional teams to resolve customer issues.

• Foster relationships: Build trust and rapport within our affiliate and customer communities.

• Monitor feedback: Gather feedback from online communities and share insights with internal teams to help improve our offering.

• Own educational content development: Use the knowledge gained about our customers to inform our educational content roadmap.

• Build Qogita’s own online community: Leverage the audiences you’ve reached and the relationships you’ve built to form Qogita’s own online community.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS:

• Not mandatory but preferred to be pursuing a degree in Marketing, Advertising, Communications, Creative Writing, or a related field.

• Exceptional written and verbal communication skills. You have a natural ability to connect with people online and make them feel heard and supported.

• Strong problem-solving abilities, organization skills and attention to detail.

• Familiar with engaging with online communities on platforms like Discord, social media, Reddit forums, etc. Bonus if you have built your own online community at some stage.

• Adaptability and eagerness to learn and grow in a dynamic environment.

• Experience in hospitality, retail or other customer-facing roles is a plus!

• Based in the Netherlands, a plus if based in Amsterdam (because you can come visit our office and meet the team in person!)

• Fluent in English and an additional European language (Dutch, Spanish, French, Italian or German)

• [HUGE BONUS] Comfortable getting in front of a camera to help the growth team create content quickly.

PACKAGE, PERKS & BENEFITS

• Paid internship €800 gross per month

• Monthly wellness allowance €100

• Gain hands-on experience in a fast-paced and supportive work environment

• Work alongside industry professionals and receive mentorship and guidance

• Brand new office space in Amsterdam

• Opportunity for personal and professional development

• Be part of a diverse and inclusive team committed to excellence

• Flexible work environment with remote work options

• Doggo friendly offices

• Office socials and annual company-wide offsite events

• Potential for full-time employment opportunities

• p.s. If you are looking for a career change, this is an amazing opportunity to learn from our team!

This is a full-time position, but we may consider part-time for longer engagements. The internship is based in Amsterdam, but remote work may be considered for the right candidate.

Note: We encourage you to apply even if you don’t match all the qualifications. Your unique experience and perspective could be a great addition to our team.